What kind of conditions should be available for after sales service?

Professional, patient, preferably available and responsive.

After-sales service includes the following:

1. Install and debug products on behalf of consumers.

2. According to the requirements of consumers, carry out technical guidance on the use and other aspects.

3. Ensure the maintenance of spare parts.

4. Responsible for maintenance services, and provide regular maintenance and regular maintenance.

5. Provide consumers with regular return visits or door-to-door return visits.

6. Implement "three guarantees" for products, that is, repair, replacement and return (many people think that product after-sales service is "three guarantees", which is a narrow understanding).

7. Deal with consumer letters and visits and complaints, and answer consumer inquiries. At the same time, we use various ways to solicit consumers' opinions on product quality, and improve them in time according to the situation.

Importance: After-sales service is the most important link in after-sales. After-sales service has become an essential element for enterprises to maintain or expand market share (such as Serta, Tmall, JD.com, etc.). The quality of after-sales service can affect the satisfaction of consumers.

At the time of purchase, the relevant regulations such as warranty and after-sales service of the product can help customers get rid of doubts and wavering shapes and make up their minds to purchase the product.

High-quality after-sales service can be regarded as the product of the brand economy, in the fierce competition in the market, with the improvement of consumer awareness and changes in consumer concepts, consumers are no longer only concerned about the product itself, in the case of similar products with similar quality and performance, they are more willing to choose these companies with high-quality after-sales service.

After-sales service includes, but is not limited to, the following:

1) Activities provided with the conclusion of the contract, such as surveying, planning, consulting, planning, design, etc.;

2) Activities involved between the sale of the goods and their normal use, such as delivery, installation, technical consultation and training, etc.;

3) Activities related to the quality of goods, such as returns, recalls, repairs, maintenance, testing, accessories, etc.;

4) Activities to obtain customer feedback or maintain customer relationships, such as satisfaction surveys, customer networking, product usage tracking, etc.;

6) Activities that provide cultural concepts or related services on the basis of tangible products or facilities, such as services in scenic spots, restaurants, hotels, and shopping malls.

Summary. Hello, dear, happy to answer your <>

Clarify the response time of equipment after-sales service, that is, how long does it take for the equipment service company to respond and dispatch maintenance personnel after the customer submits the first service request. 4.After-sales service content:

Specify the content of equipment after-sales service, including equipment maintenance, equipment replacement, equipment upgrade, etc. 5.After-sales service quality:

The quality requirements of equipment after-sales service are clarified, including service attitude, technical level, service efficiency, etc. 6.After-sales service**:

Clarify the standard and billing method of equipment after-sales service fees, as well as whether free services or discount services are provided.

What are the after-sales requirements of the equipment?

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Clarify the response time of equipment after-sales service, that is, how long does it take for the equipment service company to respond and dispatch maintenance personnel after the customer submits a service request after the dismantling of the letter. 4.After-sales service content:

Specify the content of equipment after-sales service, including equipment maintenance, equipment replacement, equipment upgrade, etc. 5.After-sales service quality:

The quality requirements of equipment after-sales service are clarified, including service attitude, technical level, service efficiency, etc. 6.After-sales service**:

Clarify the standard and billing method of equipment after-sales service fees, as well as whether free services or discount services are provided.

8.After-sales service warranty: The equipment service company should make a warranty commitment to the after-sales service of the equipment it provides, including the warranty period for equipment maintenance, the warranty period for equipment replacement, etc.

9.After-sales service complaint handling: The equipment service company should be informed to establish a sound after-sales service complaint handling mechanism, deal with customer complaints in a timely manner, and feedback the results to customers.

In short, the equipment after-sales requirements need to clarify the service scope, time, content, quality, commitment, Baowu erection and complaint handling requirements, etc., in order to protect the interests and satisfaction of customers.

1: Professional knowledge, 2: Learning, 3: Punctuality, 4: Improving personal image, 5: Communication skills, 6: Psychology, 7 Presentation, 8. Driving.

1: Professional knowledge: No matter what industry, if it comes to after-service service, the first must have professional knowledge of the industry, so that customers can use the product well....

2: Learning ability: continue to learn professional technology, learn from industry experts, learn from peers, learn with customers, and enrich their professional knowledge in their spare time, so that customers can obtain higher value-added after-sales service.

3: Punctuality: because in after-sales service; It is very important to make an appointment with the client and show up on time so that the client's time is not wasted, and at the same time, it makes yourself more productive.

4: Improve personal quality; Because the personal qualities of the after-sales service personnel are very important, because they represent the image of the company's out-of-town staff....On the contrary, due to the untidy clothing and uncivilized manners, the service staff will directly subtract points for the company and brand image.

5: Communication skills: after-sales service personnel, if through professional communication skills training, when the outside world, it is easy to lead to quarrels with customers, affecting the company's image, so the company must strengthen the after-sales service personnel communication skills training.

6: Psychology: Why should after-sales service personnel increase their knowledge of psychology?

Because we can let customers communicate, the customer's emotion, quality, education program reputation are not the same, learn psychological knowledge, when the after-sales service personnel in the process of work, do not fully meet the customer's unreasonable requirements, we can use professional knowledge to make the customer emotionally stable, friendly to solve the problem, so psychological knowledge, communication with customers is very important.

7: Speech knowledge: In after-sales service, it is often necessary to train the personnel of the user unit on the use of the product process, so learning to speak well is also ...... to improve the company's professionalism and reputation

8: Driving: Driving skills are very important for after-sales service personnel, so that they can serve and deliver goods on time....At the same time, it can save human resources for the company and prepare this ......

Therefore, the company must do a good job in after-sales service: practitioners must master the above skills training, in order to truly do a good job in service, so that customers have a sense of value-added service, and can enhance the value-added ...... of products and brands

Summary. 1. Communication skills The main work content of a service consultant is to deal with customers, and to face customers every day, so having good communication skills is one of the key points of doing a good job as a service consultant. When the service consultant receives the customer, the first thing is to listen carefully to the customer's problem, understand the customer's problem through inquiry, collect the customer's relevant information, and give timely feedback.

In this kind of conversation, it is necessary to have the ability to communicate clearly.

It depends on what kind of after-sales service you want to engage in, but if you want to be like the current hot car market, such as car sales, car beauty technicians, these can be, like car after-sales service, these must be very clear about the various parts of the car, the fault is very clear before the pants are clear, and the after-sales service Hu Lu is indeed more popular in the automobile market, and the burning world and the salary is relatively high.

The following is an example of an automotive major

1. Communication skills The main work content of the service consultant is to deal with the customer, and every day is to face the customer, so having good communication skills is one of the key points of the service consultant. When the service consultant receives the customer, the first thing is to listen carefully to the customer's problem, understand the customer's problem through inquiry, collect the customer's relevant information, and give timely feedback. In this kind of conversation, it is necessary to have the ability to communicate clearly.

2. Automotive professional knowledge To be qualified for the position of after-sales service, it is necessary to have automotive professional knowledge. Such as basic car knowledge, the name and operation method of basic components, the characteristics and working principle of the car, the operation of the main accessories and basic functions of the car, as well as the knowledge of the warranty policy and various steps. Through the knowledge of automobiles that the service consultant has learned, after understanding the problems and needs of customers, they can effectively make correct guidance for customers.

3. Customer dialogue skills In the process of dialogue with customers, it is necessary to know certain dialogue skills, which is also one of the skills required for the work of service consultants. First of all, when you talk, be friendly with the customer's different opinions. Then, listen carefully to the questions or needs of the customer, and make sure that the customer's statement is recognized.

You can use clear and short sentences to convey information.

4. Ability to work under pressure After-sales service consultants have to deal with a variety of customers, and the problems brought by each customer may be many and cumbersome. When you are faced with a lot of problems and you have to solve them in a rough balance, you will always feel very stressed. This requires the service consultant to have a good ability to work under pressure.

How to keep a clear mind and deal with customer problems in an orderly manner? It depends on how you deal with the oppressive power of work.

5. Computer skills Today's computer skills are one of the basic job skills that everyone should have. Due to the need to collect relevant information from customers and give feedback in a timely manner, the establishment of customer files and customer vehicle files, etc., all of which require the use of computers. Therefore, the service consultant must have good computer skills and be able to use the computer simply and quickly.

After-sales service is the best communication bridge between the best business and customers or consumers, so how to do after-sales service is directly related to the problem of repeat customers.

After-sales service generally covers the following points:

1. After the goods are delivered, the first thing to consult is the customer's satisfaction with the product. If there is a need to correct it in time, it is necessary to act immediately and leave customers with no worries;

2. After delivery, visit the customer regularly, if there is a problem or the customer has any questions in the return visit, it should be solved and answered immediately, and the customer should be well communicated to make the customer satisfied;

3. When receiving the customer's request for help, take immediate action, if it is indeed not in place immediately, give the customer an explanation, make an appointment with the service time, in order to stabilize the customer's mood, and let the customer have a psychological preparation;

4. When solving problems for customers, whether it is their own responsibility or not, they should do their best, and the problems that cannot be solved within the scope of their own responsibilities should be notified to the cooperative unit in time, and the customers should not be delayed.

5. When the products provided exceed the warranty period, it is necessary to do the service of "calling to arrive", if there is an additional charge, it is necessary to make it clear to the customer, and the customer can not be deceived and fooled.

The after-sales service I am talking about is only a general idea, and all walks of life need to formulate more reasonable after-sales service content and regulations according to the industry they are engaged in.

Depending on what product you are, the general after-sales service refers to installation and later maintenance.

Pre-sale service is to find a way to get people to pay for it. The in-sale service is to help you go through the procedures in the purchase, and talk about the instructions for use After-sales is what to do if there is a problem to help you solve the problem after buying. The difference is that you are an ancestor before the sale, you are a brother during the sale, and you are a son after the sale.

As the name suggests, I guess it's understood.

Pre-sale service refers to the service provided by the customer before the transaction is made. Including helping customers analyze problems, give suggestions, product introduction, etc.

The in-sale service is to answer that the customer has completed the transaction, help the customer complete the product implementation and installation, and training guidance.

After-sales service means that the project has been completed, and the customer will help the customer answer questions after discovering questions and bugs in the use process.