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It may be caused by the failure of the third-party software installed in the phone, and the following methods can be taken to solve the problem:
1. When the phone is completely turned off, press and hold the volume down + power button for about 8 seconds (the phone will automatically enter the official recovery mode), select Wipe Data Factory Reset to restore factory settings, and then restart the phone.
2. If there is still a problem with the mobile phone, you can flash the phone and flash it into the new system.
You can go to the line brush to try the line brush.
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1. Confirm whether the mobile phone has liquid ingress or damage (if it is a black screen caused by night or damage, it is recommended that the user send it for repair and after-sales treatment, if not, exclude it below);
2. After confirming whether it is a double-click screen, the phone screen will appear black;
OriginOS FunTouch OS and above: Go to mobile phone settings -- Quick & Assist -- Intelligent somatosensory -- Smart screen off -- Turn off the screen with double click;
FunTouch OS is as follows: You can enter the phone settings - intelligent somatosensory - intelligent screen on and off - turn off the screen with double click;
3. Force restart the phone to recover;
FunTouch OS and later models: Press and hold the "Power button" + "Volume Down button" at the same time for more than 10 seconds;
Press and hold the top round button for more than 10 seconds to force restart the phone (applicable to NEX 3 NEX 3S);
FunTouch OS previous models: Press and hold the "Power Button" for more than 12 seconds;
4. Check whether there are too many programs running in the background causing a black screen;
5. Check whether the storage space is sufficient;
6. Whether it is the latest system, not the latest system needs to be upgraded;
7. Confirm whether the set automatic lock screen time is reached, and then the screen goes black;
Go to Settings - Display & Brightness - Auto Lock Screen to adjust the lock screen time to a longer time;
8. Whether the screen is black during the call, in order to avoid touching the screen by mistake, during the call, when the infrared sensor is blocked, the mobile phone will automatically turn off the screen, and the screen will turn on after moving away;
9. Reset all settings;
Go to Settings - System Management More Settings - Backup & Reset Restore all settings in factory reset (restoring all settings will not delete any data or ** files, only restore all settings of the phone, some third-party application accounts need to be re-logged in, please confirm that it does not affect the use of the software before operating).
10. Customer service center processing, customer service center address: enter vivo official website vivo**app--my--after-sales outlets--select provinces and cities to query the customer service center address.
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Have you ever fallen If you have fallen, you should consider LCD or motherboard.
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If the screen suddenly goes black when using your phone.
, you can try to deal with it as follows.
1. If the phone is not liquidated, the power button and volume button can be used normally, it is recommended that you charge for 15 minutes, and press and hold the power button + volume up button for 12 seconds to force restart the phone.
2. If multiple apps have a black screen, it is recommended that you clean up the background running programs to ensure that the storage space of your phone is greater than 10% to avoid unsmooth operation or slow loading.
3. When the mobile phone system version is low, there may be incompatibility between the application version and the system, it is recommended that you upgrade the mobile phone system to the latest version.
5. If a single app has a black screen, it is recommended that you press and hold the app icon > App Details (App Information) > App Permissions to check whether the app permissions are turned off and turn on app permissions.
If the above methods cannot solve your problem, it is recommended that you bring your mobile phone and purchase voucher to the OPPO customer service center for testing and processing by professional engineers.
This is available for all OPPO models.
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Summary. If the proximity sensor at the earpiece is blocked during a mobile phone call (e.g., if you are close to your ear), the screen will go black, which is a normal condition designed to prevent accidental touches.
oppoa53,How to solve the black screen as soon as you touch it。
Dear, have you turned on the anti-mistouch mode?
Hello,oppoa13The phone will have a black screen when it touches it,You can enter the gesture somatosensory settings of the phone,Here are the specific operation steps:Open the phone settings,Click on the convenient tool。 Enter the convenience tool and click on the gesture to feel it.
Select the Turn on black screen gesture, and the screen will go black when you touch it. Just turn this feature off and you're good to go.
Closed, but it didn't work.
Isn't it useful? 1. Check whether the film covers the distance sensor, and tear off the film for observation. 2. If the system version of the mobile phone is not the latest, it is recommended to upgrade to the latest version.
3. After backing up your phone's important data (contacts, text messages, etc.), restore your phone to factory settings and check if your phone can return to normal.
Okay pro. What do you mean, dear?
During the call.
If the proximity sensor at the earpiece is blocked during a mobile phone call (e.g., if you are close to your ear), the screen will go black, which is a normal condition designed to prevent accidental touches.
Can this be solved?
It's a bit inconvenient.
Dear, this is the anti-mistouch design that comes with the mobile phone system.
It is to avoid accidentally touching other buttons during the call.
Can't solve it?
When talking, it should be possible to stay away from the phone sensor.
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Dear, hello, I'm glad to answer for you, opopa53 mobile phone sometimes black screen what's going onAnswer: The screen shows a black screen. If your phone's screen is black, you may need to force it to shut down and turn it back on, as a forced shutdown will not erase your phone's data.
Follow these steps: ?Mobile phones before R9S, long press the power button for about 10 seconds, mandatory shutdownFor R9S and later mobile phones, press and hold the power button and the volume up button at the same time for about 10 seconds, and it will be forced to shut down and restart.
If your device still doesn't work. Connect the phone to the charger, charge it for half an hour, and then turn it on to see if it returns to normal. If it still can't be used normally, you can bring your phone to the OPPO service center to deal with it.
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