What should I do if I am prompted with There is a suspicious transaction in your account when I lo

1.Call the bank's customer service**, transfer to manual service as soon as possible according to the voice prompts, check the transaction details of the abnormal card under your name, whether the operation is still stolen, if there is really an abnormal transaction, you can freeze the loss report in time.

2.You need to bring your valid ID card and bank card to any counter of Everbright Bank to verify your identity.

3.If it is verified that there is fraud, call the police**, record or collect evidence that can prove that it is not you, such as the card is still in your hand, where you are, etc., so that you can make a claim later.

Extended information: 1. How long does it take for bank card transfers to be frozen frequently?

If the bank card is frozen due to frequent transfers, it can be unfrozen immediately, but we need to take the initiative to submit an application for unfreezing. If we have frequent transactions, the banking system will identify it, and if it is suspected of money laundering, it will freeze the card, but the bank will send an abnormal transaction reminder text message to the cardholder, we only need to reply to the bank's SMS reminder, or call the bank's customer service** to explain the reason.

If the situation is more serious, we also need to bring a valid ID card to explain to the bank a reliable reason for frequent capital transactions, and it is best to be able to submit transaction contracts, invoices and other relevant materials to prove it. After review, the bank determines that there is no violation of the trading code of conduct, and will immediately handle the unfreezing procedures for us.

The reason why frequent transactions are considered to be money laundering is because some people who engage in illegal usury and gambling will have more frequent bank flows, which becomes a characteristic of money laundering. Many criminals often use the method of frequent transfer of several bank cards to turn their illegal property into legal property from form.

2. How to inquire about the reason why the bank card is frozen.

Under normal circumstances, after the bank card is frozen, there will be a prompt in online banking or mobile banking, and the payment cannot be completed at the time of payment. However, the reason for the freezing of the bank card cannot be found directly online. The only way to inquire about the reason for the bank card being frozen is to go directly to the bank's business outlets or directly call the bank's official customer service** for consultation.

If the user still has economic disputes, it cannot be ruled out that the court will freeze the bank card account, and the reason for the freezing can be inquired through the judicial authority.

3. What should I do if the credit card status is still abnormal after getting the credit card?

Generally, if that's the case, your credit card hasn't been activated yet. Once you have your credit card, you will need to take your ID card and credit card to a nearby branch to activate it. At this time, you need to prepare a lot of things, for example, you have to copy your ID card, both front and back, and your credit card also has to be copied, and then you need to write the credit card application according to the instructions to ensure that there is still a date, submit it to the bank staff, and then they will give you the review information, and then you enter the password, carefully check your signature, and then will be electronically checked.

After confirmation, it's basically over. You can also ask the staff about the overdraft limit of your credit card and the date of your monthly repayment.

You are logging in to Mobile Banking.

"There are suspicious transactions in your account" is due to suspicious transactions in your account with our bank. According to the People's Bank of China.

According to the relevant provisions of Circular No. 261, please bring your valid ID card to any counter of our bank to verify your identity.

Summary. Hello! We will be happy to answer your questions.

About the question you asked. When you log in to Mobile Banking, you are prompted with "Suspicious transactions in your account" because there are suspicious transactions in your account with our bank. According to the relevant regulations of the People's Bank of China No. 261, please bring your valid ID card to any counter of our bank to verify your identity.

I hope my answer can help you and have a great day! Thank you! <>

What should I do if I am prompted with "There is a suspicious transaction in your account" when I log in to the mobile banking of China Everbright Bank?

Hello! We will be happy to answer your questions. About the question you asked.

When you log in to Mobile Banking, you will be prompted with "There are suspicious transactions in your account", which is due to the suspicious transactions in your account with our bank. According to the relevant regulations of the People's Bank of China No. 261, please bring your valid ID documents to any counter of our bank to verify your identity. I hope my answer can help you, and I wish you a happy life!

Thank you! <>

You will need to go to the business office to verify your identity.

Can it be lifted after verifying the identity?

Normal is. Today's transaction is abnormal, how long does it take to go to the business hall to verify your identity.

There are no requirements for this.

Go when you have time.

Good! What is the situation? Why does it suddenly show a transaction abnormality, I usually use it very well!

It's just that the transfer records are a little more frequent, this time.

Frequency is also a reason.

But the real reason is still to be known in the business hall.