Share the experience of lost courier ?

Successful case: On January 16, 2009, my child went downstairs to Wuxi SF Express Co., Ltd. to communicate with the headphone repair company in Shanghai and sent a headset worth 3,000 yuan: Shure SE707PXH original ** headset in the United States.

The questions are:1The salesperson of Wuxi SF did not mention whether to insure the price, 2

Wuxi SF Company knew about the loss on the 17th, and it took three days to tell it that it was lost, in order to circumvent the requirements of the regulationsShenzhen SF complained about a female employee at the headquarters with a bad attitude, 4It is strongly required that SF Express can solve the theft of the delivered items, otherwise who would dare to let SF Express?

The sender of the express delivery company wants the branch of the express company to request the content of the express delivery to arbitrate the claim with the express delivery note. None of the above methods have resolved the situation, and it is recommended that you call the local 12305 postal office to escalate your complaint and protect your rights.

It is recommended that you make a claim for the loss of the courier in the following ways: contact the courier company and the delivery company, and negotiate the claim with the tracking number.

There were. I have summed up some experience: if it is a lost package purchased online, this is relatively simple to deal with, go directly to the seller, and the seller will deal with it by himself: reissue or refund.

In the case of a private mailing package, this is relatively complicated to handle. First of all, please provide the mailing slip (or courier number) and valid documents to the local courier point for claim processing.

If the seller refuses to deal with it or is not satisfied with the handling, he can ask the official of the online shopping platform to intervene if the communication is not resolved. We must not give up and resolutely defend our rights.

Each courier company has its own regulations, and it is sufficient to make a claim in accordance with the compensation terms agreed upon at the time of sending (explained on the courier note).

A lawsuit will definitely pay the full amount. I was also cheated by an unscrupulous courier, and I was preparing for a lawsuit, anyway, I can't allow this phenomenon to continue to happen.

If you are not satisfied with the result of the courier company's claim, or the courier company is unable to compensate as agreed in advance, you can request judicial intervention.

Any express delivery will inevitably be lost, this is inevitable, but now the delivery is indeed a bit of a problem, the problem likes to let you sign first and then receive, but our previous method is to get the package after first see if the appearance of the package is damaged, if the appearance is very good, there should be no problem (except for fragile goods), then it doesn't hurt if you sign first; If there are traces of being pressed or dismantled on the outside of the package, etc., you have to open the package and inspect the goods after you get the package, if he does not let the goods be inspected first, you will pretend to sign first, and then take the list to you, do not give it to the courier, and then give it to him after making sure that the package is not a problem, you can rest assured, if he does not get the list you signed, he will not go.

Under normal circumstances, the delivery will not be lost, but accidents are not excluded.

When signing and receiving, pay attention to the fact that after signing, open the package in front of the courier to confirm that the items inside are intact and not missing before letting the courier leave. If there is a problem with the item, please call the courier on the spot to complain**.

It is recommended to send valuables to a more reliable courier such as postal or SF Express.

It is recommended to contact the courier company to inquire about the situation, and if the courier company cannot be recovered, you can find the courier company for compensation.

The courier is generally not picked up for three days, and it will be sent back.

1. If you don't contact the courier company, you can't be contacted, and no one receives the delivery address, and it will be returned after three days.

2. After the express arrives at the station, it will be returned if it is not taken, generally 7 10 days, and it will be returned to the original place by the express company if there is no piece.

3. If the express unit is notified, the express mail needs to be picked up and will not be returned. However, there is an overtime storage fee, which is $1 per day. (After the express mail is stored in the express network for three days (the first three days are free storage), it will be stored for a fee, and a fee of 1 yuan will be charged on the first day, which will be calculated according to the stack).

According to the relevant laws of the state, Article 26 If the express mail cannot be delivered, the enterprise engaged in express delivery business shall return it to the sender or deal with it according to the requirements of the sender; If it is an inbound or outbound express mail, the enterprise engaged in express delivery business shall go through the customs and inspection and quarantine formalities in accordance with the law. If the express cannot be delivered and returned, it shall be handled in accordance with the following provisions:

A) is a letter, from the date of confirmation that it can not be returned more than 6 months unclaimed, by the express business enterprises in the local postal administration under the supervision of the destruction;

B) is a letter other than other express, the business of express delivery business should be registered, and in accordance with the provisions of the postal administration;

3) If it is an inbound express mail, it shall be handed over to the customs for handling in accordance with law; If there are items that shall be quarantined in accordance with the law, the entry-exit inspection and quarantine department shall handle them in accordance with the law.

Merchant blocking.

1. The express mail is lost.

First of all, find the courier department that receives the mail to file a complaint, or contact the courier company's unified business acceptance platform to ask for a solution to the matter.

Secondly, you can log in to the State Post Bureau to complain** or call the postal industry consumer complaint ** "12305" to complain.

2. The package is damaged or short.

If it is found that the package is damaged or in shortage, the postman shall be required to issue a certificate of damage or loss of the item on the spot, determine the responsibility, and retain evidence for future rights protection;

In the event of a consumer dispute in the postal service, it should first be resolved through negotiation; If the negotiation fails, you can complain to the postal administration or call "12315".

3. The express group is delayed.

In addition to delivery delays caused by extreme weather and accidents (forgetting that there is also Double Eleven), you can use **appeal or log in to the National Collapse Post Office and provincial and municipal postal administration** appeal.

4. The loss of the ruler is serious.

If the amount of loss of the goods is relatively large, and the amount of the loss of the goods is relatively large, the parties shall report the case and provide corresponding evidence to the public security organs. At the same time, compensation should be negotiated with the courier company in a timely manner.

If the negotiation fails, you can go to court to sue and claim compensation.

The Postal Law stipulates that postal enterprises shall compensate according to the insured amount if the insured mail is lost or completely damaged.

Hangzhou** received a courier brother to the police, the courier brother reported to the police that he lost a courier, the courier item is a "golden bowl", worth as much as 50,000 yuan, when the police were called, the courier brother had already cried.

**After receiving the alarm, we immediately investigated, according to the surveillance camera, we learned that the reason why this express was lost was that the courier brother was walking with the car while delivering the courier, and the small carton fell to the ground without paying attention, and the courier brother who played ** did not notice this phenomenon, and after coming to his senses, the courier had long disappeared.

Then the surveillance showed that the small cardboard box was picked up by a passerby, **After contacting the passer-by, the passer-by said that he had not been able to contact the owner, so he had been temporarily kept, and now the owner found it, he was happy to return it. I have to say that the actions of this passer-by are indeed worthy of our praise, but at the same time our courier brother is indeed a little careless, this time the lost express mail was found, but if it can't be found, then the courier brother is bound to pay a certain price, after all, each of us is responsible for our own actions.

The courier brother is also very grateful for the help of the police, if the express mail is not recovered, then the courier brother will not only face the compensation of the express, but also face the danger of losing his job, after all, the loss of the express such a mistake should not happen. At the same time, some netizens said that our valuable express mail should be stored separately in a unified location, which can not only ensure the safety of valuable express mail, but also prevent the loss of express mail, which is a double win. Indeed, I also hope that the express company can make corresponding express adjustments through this accident, so that our express mail can be more guaranteed.

At the same time, I also hope that the courier brother who lost the express this time can learn a lesson and not make the same mistake. Finally, let's praise the police and this passerby.