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Under special circumstances, with the consent of the stationmaster of the station where the ticket is purchased or the station on which the ticket is taken, it can be handled within 2 hours after the start of the car, and the regulations of the railway company on the refund are as follows:
When requesting a refund, passengers should go to the station before the departure time shown on the ticket, and the full fare will be refunded and the refund fee will be charged. Under special circumstances, with the consent of the stationmaster of the station where the ticket is purchased or the station on which the ticket is taken, it can be handled within 2 hours after the departure. For group passengers, please arrive no later than 48 hours before departure.
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After the train has left, it can't be refunded, you can get a refund two hours before driving, you can change it, I tried, it is said that the bullet train can't. However, real-name train tickets can be changed within 2 hours after the train leaves. The change can be changed to the second or third day, and if the berth is different, more will be refunded and less will be compensated.
Changed tickets are non-refundable! The changed ticket will have: "Change after driving is not refundable", it is best to call your local inquiry ** to ask for confirmation, because now the refund can only be refunded to the railway station, which is more troublesome.
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If you don't get a refund after the time you get on the bus, I hope it can help you.
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It seems that the refund of the ticket is to be processed half an hour before the train leaves, and the train can only be changed to the next train.
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Tickets can be refunded within two hours of departure, but after that, they are non-refundable and can be changed.
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Can you change the ticket, it can't be refunded.
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No, I've returned before, and I won't give it back.
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No, if the train is moving, it won't work.
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Legal analysis]: If you don't catch the train, you can't refund the ticket, and the staff at the refund window needs to charge 5% of the handling fee for the refund person. Changes can only be made at the ticket window from the station of origin to the train ticket within 2 hours.
In the case of failure to catch the train in time, passengers cannot get a refund, but they can change the ticket once, and the change is free of charge. In this case, the change can only be made to other trains within 24 hours after the purchased train, which must be accepted at the ticket window, and the difference in the amount of the changed ticket will be refunded and the deficiency will be compensated.
Legal basisArticle 11 of the Railway Law of the People's Republic of China is an agreement that clarifies the rights and obligations between railway transport enterprises and passengers and shippers. Passenger tickets, baggage tickets, parcel tickets and cargo waybills are part of the contract or contract.
Article 12 Railway transport enterprises shall ensure that passengers take the train according to the date and number of trains indicated on the ticket and arrive at the destination station. If a passenger is unable to board the train on the date or train number indicated on the ticket due to the responsibility of the railway transport enterprise, the railway transport enterprise shall, at the request of the passenger, refund the full fare or arrange for another train to arrive at the same destination station. Article 14 Passengers shall hold valid tickets.
For those who take the train without a ticket or with an invalid ticket, the fare shall be repaid and the fare shall be added in accordance with the regulations; If the delivery is refused, the railway transport enterprise may order it to get off the train.
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Hello! For the case of not catching up with the train in time, passengers can not refund the ticket, they can only change the ticket at the departure station to the train ticket window within 2 hours, the change can only be changed once, the change is free, and the ticket can be refunded if it does not depart. If the passenger does not change the ticket within 2 hours of departure, the ticket will only be invalid, and if there are no other trains on the day after the departure of the purchased train, or if there are no tickets available for other trains, then the ticket will be invalid.
However, now the change supports changing the terminal station, but the starting station cannot be changed, and passengers can change to other trains and pay the difference in fare.
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As long as the train does not depart, the ticket can be refunded. If you don't catch the train, you can't get a refund, but if you can make a change, you need to go to the train ticket window to make a change, and you can only change it once.
How to make a change.
1. For the case of not catching the train in time, the passenger cannot refund the ticket, and can only change the ticket within 2 hours to the departure station to the train ticket window, and the change can only be changed once, and the change is free of charge.
2. In this case, you can only change to other trains that have not been departed on the day of the purchased train (you can only change to the ticket window of the railway station at the starting station), and the difference between the changed tickets will be refunded and the difference will be made up.
For example, if a passenger buys a train from Guangzhou to Zhuzhou at 8 a.m. but does not catch the train, he or she can change the train station to another train from Guangzhou to Zhuzhou after 8 p.m. on the same day and before 12 p.m.
3. If there are no other trains on the day or there are no remaining tickets for other trains after the departure of the purchased train, then this ticket will be invalid. However, now the change supports the change of the terminal station, but the starting station cannot be changed, and passengers can change to other trains from Guangzhou to Changsha and pay the difference in fare.
4. If the passenger does not change the ticket within 2 hours after driving, the ticket will only be invalid.
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In this case, you can go to the railway station window to handle the refund, but you can't handle it online, if you buy the ticket online, you can change it once, and the refund can't be refunded directly on the Internet.
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Hello, according to the information you provided, the ticket cannot be refunded if you do not catch the train, but you can change the train ticket within the same day, because the train has gone, it cannot be refunded, and the refund must be completed 20 minutes before the train starts, I hope it can help you.
Questions. What should I do if I can't get a refund?
It must be returned. Hello, according to the information you provide, according to the regulations, the ticket cannot be refunded, if you must refund the ticket, you can go directly to the manual window and tell them to ask questions.
If I go back and tell them tomorrow, will they agree?
Hello, I have already explained to you that if you miss the train, you can only choose to change the train ticket for the same day, and then you cannot refund the ticket.
Questions. You don't say that you must return, and you can return it when you say it at the artificial window.
I told you, if you must say that you want to return, you can try, I just told you that you can't return, you don't believe it, as long as you miss it, you can't return, you tell me, you have to return, then you have to return, you can try it yourself.
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If you don't catch the train, you can't get a refund, the train ticket can only be refunded before the train departs, and the full fare can be refunded within 2 hours after the departure in special circumstances.
In accordance with Article 48 of the Railway Passenger Transport Regulations, when a passenger requests a refund, the refund fee shall be collected in accordance with the following provisions:
1. Passenger refunds must be made at the station where the ticket was purchased or at the station where the ticket was issued.
2. Before driving at the departure station, the full fare can be refunded within 2 hours after driving under special circumstances. Groups must check in at least 48 hours prior to departure.
3. Tickets cannot be refunded after the passenger has started the trip. However, if you are unable to continue your trip due to injury or illness, the difference between the fare collected and the fare of the section you have taken can be refunded after confirmation by the station or train. If the mileage is less than the minimum mileage, it will be calculated according to the minimum mileage; The same applies to accompanying guests.
4. When returning a ticket with the "line" stamp, you should first go through the baggage change procedures.
5. Tickets that are changed within 2 hours after driving due to special circumstances with the consent of the stationmaster will not be refunded.
6. Platform tickets are non-refundable.
The refund method for suburban tickets, commuter tickets and fixed tickets shall be determined by the railway transport enterprises.
Refund Fee Rules.
If the refund is made more than 8 days (inclusive) before departure, no refund fee will be charged; 5% of the fare will be charged if the departure time is more than 48 hours before the departure time of the station on the ticket, 10% of the fare if it is more than 24 hours but less than 48 hours, and 20% of the fare if it is less than 24 hours.
If you change or change your arrival to another train more than 8 days before the start of the train within 48 hours and 8 days before the start of the flight, and the refund is made 8 days before the start of the flight, a 5% refund fee will still be charged. When changing a ticket or "changing to a station", if the fare of the new ticket is lower than the original ticket, the difference will be refunded, and the refund fee will be charged for the difference and the current refund fee standard will be implemented.
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No, the train has already departed, that is, you have missed the train and have already left, and if you refund the ticket, you will not be able to sell it again, so you can no longer refund the ticket if you have already started, you can only change it.
If you don't want to change your ticket, the ticket will be void.
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In order to meet the actual needs of passengers for ticket rebooking, the railway department has further optimized the ticket rebooking service.
From January 28, 2021, if you do not catch the train, if there are still tickets available for other trains before 24:00 on the day of departure, passengers can change their tickets on the same day through 12306** (including mobile app and mini program) or the ticket office change window of any station.
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The train has started, and you have not caught the train, it is not possible to refund the ticket, and in special circumstances, you can ask for the consent of the stationmaster at the boarding point, if the train ticket can be changed within two hours after driving, you can change it once, and it is free to change. If there is no other train within 24 hours, the ticket will be invalid.
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Hello, the train has departed, you did not get on the train, the ticket is non-refundable, but you can change to another train on the same day.
However, under special circumstances, with the consent of the station manager of the station where the ticket was purchased or the station on which the ticket is taken, the refund procedure can be handled within 2 hours after the departure of the ticket, and the changed ticket will not be refunded.
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There is no way to refund the ticket, because if your train has already departed, you have no way to refund the ticket, your ticket has been invalidated, and you can refund the ticket before departure.
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If you don't send it away, you can refund it, and if you send it away, you can find yourself to refund the ticket.
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If the train has already departed, there is no way to refund the ticket, and it can only be changed to another train within an hour, which does not require any charge.
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Tickets are non-refundable. As long as the passenger does not get on the train when the train departs, the ticket will not be refunded, and a part of the fare will only be refunded if the ticket is refunded before the train departs.
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1.You can go to the ticket counter to apply for a refund within two hours from the driving time, but a 20% handling fee will be charged.
2.If you haven't caught the train and haven't changed it, you can go to the window to change other trains before 24 o'clock on the same day for free.
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If you buy a train ticket or let it go, if it is an ordinary train, then this can be refunded. If it is a high-speed rail ticket, then you need to change it yourself, and you cannot refund the ticket.
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You can refund your ticket directly at the refund window, but a handling fee will be charged.
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Did you buy a train ticket, did the train depart? Can I get a refund for my train? The train has already departed, and the ticket cannot be refunded if you do not get on the train.
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No, refunds must be made at least 20 minutes before departure.
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This is non-refundable. You can change your book, online or at the station, I hope my reply will be helpful to you.
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If you buy a train ticket, can you get a refund if you don't get on the train if you don't get on the train, and you can refund the ticket within 24 hours.
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After driving. Tickets are non-refundable.
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Since the trains have departed, since you can't catch it, why don't you refund the ticket early? Normally, trains depart on time, so why can't you just wait for the train early? This is your own reason, just take it as a lesson, and you have to leave early wherever you go in the future.
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You can consult directly with the train** customer service 12306.
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Passengers can only change their tickets once before departure, and refunds must be processed before departure. If the passenger is unable to board the train according to the station, date and train number specified on the ticket, he/she shall go to the station to apply for an early or postponed visa before the departure time specified on the ticket.
In special circumstances, with the consent of the stationmaster of the station where the ticket was purchased or the station on which the ticket is taken, it can be handled within 2 hours after the departure, but if you enjoy the "special change" treatment, you cannot refund the ticket.
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It cannot be refunded, it can only be changed, and it must be a car before 24:00 on the same day, not within 24 hours of buying the ticket.
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As long as the train you bought has not started, you can refund the ticket and deduct 20% of the face value. When the train leaves, the ticket is invalid and cannot be refunded. In a word, you can return before the train starts, and the ticket is invalid.
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No, unless you are delayed by the previous train, you will be rebooked.
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The bullet train high-speed rail can be rebooked, but the ordinary ones don't know, so go and consult.
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Missed travel time by train is non-refundable. Only under special circumstances can the ticket be refunded within 2 hours after departure with the consent of the stationmaster of the station where the ticket was purchased or the station on which the ticket is taken.
Tickets cannot be refunded after the commencement of travel. However, if you are unable to continue traveling due to injury or illness, the difference between the fare collected and the fare of the section you have taken can be refunded with the passenger transport record issued by the train, and the refund fee will be charged. If the mileage is less than the minimum mileage, it will be calculated according to the minimum mileage; The same applies to accompanying guests.
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