What are the polite terms used by the tourism service profession

1.Honorific. Honorifics are idioms that express respect and respect.

The biggest feature of this expression is that when the tourism reception service staff communicates with the guests, they often start with the word "please" and end with "thank you", while "sorry" is often on the lips. Honorifics should be used to address guests, such as "you", "Your Excellency", "Your Excellency", etc., and honorifics should be used to pay attention to the concentration of demeanor and sincerity of tone, and guests should feel the true feelings of the interlocutor contained in the following, and should use honorifics accurately according to the time, place, environment, and different objects.

2.Humility. Humility is a word that expresses humility and self-humility to people.

As a kind of polite language, it is widely used in the work of tourism reception services. Humility is often used at the same time as honorifics, and when you use honorifics for your guests, you use humility for yourself. Such as:

When talking, he often uses "stupid", "unpleasant", etc.

3.Yayu. Yayu is also known as euphemism or euphemism.

It refers to some things that are inconvenient to say directly, and express in a more euphemistic and subtle way things that both parties know and understand, but are unwilling to break. Among the polite service language, the extensive use of elegant language is a way to communicate thoughts and feelings with guests and make social activities go smoothly. It not only enables both parties to convey information, but also because there is no point to break the content to be expressed, it is easy to "** level" once the relationship is not smooth.

For example, replace "go to the bathroom" with "I'll go to the bathroom" or "go to the bathroom"; Using "not fresh" instead of "smelly", etc., the use of Yayu is not mechanical and fixed, it needs to be used flexibly according to different occasions, different characters, and different times.

1 Welcome!

2 Keep you waiting.

3 Is there anything you can help with?

4 Always willing to serve you.

5 Have a nice stay here!

6 We will make you satisfied.

7 Sorry for the inconvenience.

8 Please use tea.

9 Are you feeling unwell?

10 Please use a towel.

11 Welcome back.

12 We are very sorry for the inconvenience caused by my work.

13 You go slowly!

14 Have a nice day.

15 Is it possible to come in?

16 Please call** if you have any questions.

17 How many of you are there?

18 Follow me.

19 Good morning!

20 Excuse me, please!

Polite language requirements for tour services:

1. Standard voice and moderate volume;

2. Appropriate title procedures;

3. Concise language;

4. Appropriate tone, speed and intonation;

5. Elegant language;

Commonly used Ya language:

When we met for the first time, we said that they looked up for a long time; It's been a long time since I said it's been a long time.

Waiting for guests to greet them one by one; Guests come to call them one by one.

I didn't have time to welcome and say that I was unwelcome one by one; Get up and say goodbye one by one.

Visiting others is called visiting one by one; Please don't send them one by one.

Go out to see off the guests and say go slowly one by one; Say goodbye to the guests and come again and again.

Ask someone to rest and weigh one by one; The other party is uncomfortable and says that they owe peace one by one.

Accompany friends with one by one; Halfway to say goodbye with one by one.

Ask for answers one by one; I hope that people will give guidance and teach one by one.

Welcome to buy with one by one; Ask someone to be courteous, say it, and smile it one by one.

Ask someone to help you and say that you are working hard one by one; Ask people to say that they borrow light one by one.

Entrust people to do things one by one; Trouble others to say one by one.

Congratulate people and say congratulations one by one; Praise people's opinions are said to be high one by one.

1. Hello and welcome.

2. Mr. Miss, please come here.

3. Good morning, good evening, Mr. Miss please take a seat.

4. Sir, Miss, please use a hot towel.

5. What kind of tea does Mr. and Miss like to drink?

6. This is a small shortage of pre-dinner snacks, please use it slowly.

7. May I ask Mr. Miss, which of you ordered?

8. What kind of drinks do you like to drink?

9. This is the 92-year-old Great Wall Red that you ordered, can I open it now?

10. This is Australian lobster sashimi, please use it slowly.

11. Please give more valuable opinions.

12. Please speak slowly, and we will try our best to meet your requirements.

13. Okay, please wait.

14. This is the fruit we sent, please use it slowly.

15. Do you need some rice?

16. The dishes you ordered have been served, please use them slowly.

17. I'm sorry for the trouble caused to you due to our negligence.

18. You are welcome to supervise.

19. Thank you for your support and cooperation.

20. No thanks, this is what we should do.

1.Greeting language.

Hello! You're early!

Good morning. Please! Excuse me.

Have a seat. 2.Salutation.

Homosexuals. Mr.

Madam. Wife.

Miss. Manger.

Minister. 3.Response language for the solicitation.

What's the matter with you?

What can I do for you?

Do you have anything else to do?

Does this bother you?

I'm sorry for the apology.

It's my fault.

Excuse me. It's me who was sloppy in my work, and I must correct it.

2.Doorman, convey language.

You are welcome to the hotel.

Sir (comrade) what is the matter with you?

What is your last name, what is your unit?

Please present your ID.

Summary. Hello, glad to answer for you! What is the significance of tour guide service etiquette: tour guide service etiquette is not only the manifestation of the personal civilization of tour guides, but also the basic requirements of professional etiquette of tour guides.

Hello, I'm glad to answer for you! What is the significance of tour guide service etiquette: tour guide service etiquette is not only the performance of the tour guide's personal socks and cultural inspection, but also the basic requirements of the tour guide's professional etiquette.

Etiquette is the customary form of greeting each other, expressing respect and blessings in communication occasions, and is a specific manifestation of politeness. Politeness is a concrete manifestation of mutual respect and friendship between people, which reflects the cultivation of people's cultural level, civilization and moral character. In tourism activities, tour guides should pay attention to carrying forward the fine traditions of China's country of etiquette, respect the customs and habits of various countries and nationalities, and treat each other with courtesy.

The guests received by the tour guide came from different countries, different nationalities and different regions. Due to the differences in history and culture, geography and natural conditions, different etiquette and customs have been formed. Of course, the times are advancing, human beings are developing, and because of the exchanges between each other, the etiquette and customs also influence each other.

Understanding the above situation and its development is very important for tour guides to do a good job as tour guides.

In addition to mastering the general etiquette and politeness, the tour guide should also understand that there is no special etiquette in the reception work, and should have a clear understanding of the core of etiquette and politeness, that is: mutual respect, mutual humility, elegant manners, and civilized generosity. Etiquette and politeness are by no means hypocritical clichés, but love and respect for others.

Tour guides should be aware of some etiquette and politeness, and develop habits in daily life.