Honor 7X phone freezes, restarts, blue screen, black screen, stuck

Please press and hold the power button for more than 10s to force restart your phone to try to solve the problem.

Please check whether you have flashed your computer or used third-party flashing software. Unofficial systems can affect the stability of your phone. Please restore your phone to the official system.

Make sure that you have multiple apps open and running at the same time. Multiple apps running in the background can take up too much memory or other resources, and your phone can freeze or freeze when overloaded. Close or exit applications that you don't need to use or apps that consume a lot of power in a timely manner to free up system resources.

Please check if you have installed a certain software or clicked on an unknown link, and your phone freezes. You can press and hold the volume down button during the boot process until the boot is completed, and when the word "Safe Mode" appears in the lower left corner of the screen, it means that the phone has entered "Safe Mode". At this point, you can uninstall the software you previously installed, or back up important data, or try to factory reset your phone.

Check whether system files have been deleted by mistake. When the system is running, it cannot find the corresponding file, which causes confusion and causes the phone to malfunction. Please back up your important data and try to do a factory reset.

Please check if you are using your phone for a long time or while charging. This can cause your phone to overheat and freeze, restart, or go black. Turn off background apps that you don't use often. Do not play with your phone while charging.

Make sure you have a microSD card installed. Please reseat the microSD card and check if the problem persists. If the problem is present, it may be a poor contact, and if the problem is not there, it may be that the microSD itself is damaged or incompatible with the phone system.

It is recommended to replace a high-quality microSD card.

Make sure you're playing a big game or running some third-party apps. Some third-party apps are incompatible with the system and may cause your phone to freeze, restart, or freeze.

If the problem persists after the above operations, and the phone freezes, restarts, blue screens, black screens, or freezes without any regularity, it may be a hardware failure. Please bring the purchase invoice to the after-sales service outlets for testing.

1. Press and hold the home button and power button of the phone until the Apple logo appears, and then let go, and force restart the phone.

2. In daily use, don't open too many background programs, double-click the home button of the phone, swipe up to close the programs running in the background of the phone, turn on and off regularly, and clean up the cache of the phone.

3. Sometimes the crash is also related to the iOS system, please upgrade the iOS system to the latest version. After upgrading to the latest version of iOS, the touch screen function will be restored.

If your phone freezes, you can do it by following these steps:

1. You can long press the power button to open the options menu, and then tap "Restart". If it does not pop up, it is recommended to press and hold the power button until the phone vibrates to force restart.

2. If a third-party app freezes when using it, it may be because the third-party app is not compatible with your phone. It is recommended to restart the phone, uninstall it and re-install other similar apps.

3. If the freeze problem still occurs after restarting, it is recommended to restore the phone to factory settings after backing up important data.

4. If you can't operate the phone after the crash, it is recommended to force the phone to upgrade. After upgrading, the data in your phone's internal storage will be erased.

Note: If the problem persists, it is recommended that you contact customer service or bring the purchase invoice to your local Huawei authorized after-sales service network for maintenance.