Gome Electrical Appliances is too dishonest, where to complain?

Our family was also delivered in three days, and it could have been said that the trade-in was 400, but now it's been four months, and there is no news at all, and I called 12315 to complain about him.

Haha, I'm a Gome employee, your situation is completely a problem of the ** member, it is recommended to complain about the ** member, it is pointless to complain about Gome, you can go directly to the store and make a fuss When they can't do it, they will take a bunch of giveaways to compensate you.

That is, I bought one online, and it's been a few days, and I'm always busy with my work.

Address : 11th Floor, Block B, Pengrun Building, No. 26 Xiaoyun Road.

About GOME

Gome generally refers to Gome Holding Group, which owns 5 listed companies, including Gome Retail, Gome Fintech, Lajin Net Entertainment, Zhongguancun Technology, and Gome Communications, with more than 300,000 employees. After 35 years of development and accumulation, GOME has developed into a diversified enterprise group integrating retail, finance, real estate, investment and other business sectors, adhering to the concept of "businessmen have no domain, and mutual protection against hail and harmony".

In 2018, it ranked eighth among the top 500 private enterprises in China. In 2019, it ranked among the top 10 of China's top 500 private enterprises; In 2019, it ranked sixth among the top 100 private enterprises in China's service industry. In 2019, it ranked 30th in the list of China's top 500 service enterprises.

On September 10, 2020, the list of the top 500 private enterprises in China in 2020 was released, and Gome Holding Group Zhenfan **** ranked 8th, with an operating income of 37170058 million yuan. In September 2021, it was selected into the list of "Top 500 Private Enterprises in China in 2021", ranking 12th.

Corporate strategy

At the beginning of 2021, GOME Retail focused on the retail and home service industries, and started the second phase of the "Home Life" strategy with online "True Happiness" and offline "GOME Home" as the core with industry model innovation and technology empowerment online and offline as the breakthrough points.

Nowadays, online shopping has become the main way of consumption for people, and the goods can be delivered to their homes at home, and some e-commerce platforms can even be delivered on the same day, but for consumers who place orders on the Gome ** platform under the first noise device of Gome, online shopping has become a kind of torment, because they can't see the goods they buy for a long time.

For example, the following consumer bought a product in the official *** of Gome Electrical Appliances on May 1, and after nearly two weeks of waiting, he was told that the product he purchased was sold out.

The *** after-sales service is a "kiss" is kind, but the goods that consumers want are still missing in the end.

The same is true of the following consumer, who bought 3 electric pressure cookers in March, but Gome has not shipped them.

There are many more similar situations ...

There is no latest progress on whether the above-mentioned consumer complaints have been properly handled and why Gome Electric has not delivered the goods for a long time. (The above ** line celery is known from: black cat complaints).

GOME 24-hour service** is: 400-811-3333.

GOME Electrical Appliance Group is China's largest national chain enterprise mainly engaged in the retail of home appliances and consumer electronic products. It has more than 1,300 directly-operated stores in nearly 300 large and medium-sized cities across the country, and has national and regional home appliance retail brands such as Gome, Yongle, Dazhong, and Black Swan, with an annual sales capacity of 100 billion yuan.

The company has a strong history and a rich and colorful corporate culture.

Advantages of GOME:

1. Commodity advantages: many well-known home appliances and consumer electronics manufacturers around the world are directly supplied and supported by exclusive exclusive sources, and well-known home appliance brands at home and abroad gather here, and it is the first choice for many new products to be launched on the online shopping platform.

2. Service advantages: the national service team provides professional and fast service, the most complete call center service system, can quickly solve customer problems, and professionally provide after-sales service.

3. Low-price advantage: The signing of nearly 100 billion huge orders and best-selling models underwriting and customization agreements every year makes Gome Electrical Appliances online have the ability to sell exclusively, at low prices, and in sustainable quantities and after-sales service guarantee among many home appliances and consumer electronics products, ensuring that the whole network is lower.

4. Logistics advantages: After 25 years of development, Gome Electric has built the largest logistics distribution system in China, and Gome Electric has also become an e-commerce enterprise with the widest logistics distribution scope in China and supports the national distribution of major appliances.

If you complain to "Consumer Insurance"**, you will be helped to feedback to Gome for follow-up and handling in a timely manner.

2. If Gome violates the law of consumers or refuses to solve the problem, you can report it to the consumer association.

3. If none of the above methods can solve your problem, then you can report to the industrial and commercial administrative registration department and let ** interfere, but this requires you to have enough evidence to show that your problem is caused by Gome's negligence.

4. Finally, you have prepared the materials to file a civil lawsuit with the court.

Gome Electrical Appliances will be positioned as a home appliance terminal display and experience platform, with complete home appliance chain capabilities and online, offline, community, membership, shopping guide and other operation and agency operation capabilities, with the help of the innovation of entertainment marketing tools and the change of online and offline sales scenarios, continue to expand market share and continue to increase market share.