What should I do if the customer buys a mobile phone and makes a counteroffer? 25

To deal with such customers, whether it is a new customer or an old customer, you have to adhere to your own principles, just buy the goods, you should know in your heart which mobile phone is what the purchase price is, what is the lowest final transaction price, and then according to your heart of the transaction price to a certain extent (the degree of rise according to **), and then give your label price, when the customer counteroffers, you can't be too weak, you can't show that you especially want to do this single business mentality, you have to show that it doesn't matter if you do this single business, Of course, there should be politeness or should be, and when the customer counter-offers, you can't start the price reduction, you have to stick to your original **, feel that the customer has to give up, you reduce the price again, and you can't drop too much at a time, at this time you give ** must be higher than the customer gives**, then you must insist, let him increase the price, when he increases the price, you see if the ** he gives is higher than the transaction price in your heart, if it is higher than the transaction price in your heart, then congratulations, you have done this business, If the ** he gives is lower than the transaction price in your heart, then you can appropriately lower the ** until the end he gives ** you are satisfied, and you are satisfied with the ** you want, but the final transaction price must not be lower than the transaction price you psychologically.

A mobile phone always has its own value, amplify the advantages of the mobile phone, focus on describing the superior performance of this mobile phone, and analyze it to customers a little bit!

Write a (low-profit mobile phone, please decline the counteroffer.) Thank you for your cooperation).

First of all, you are in contact with both sides of the bottom line directly out, although the other party feels that you are very sincere, but from this point it can be seen that you are willing to sacrifice the **transaction, so the customer wants to lower the **, after all, the customer psychology feels that you earn him 70 is already very good, not to mention that he does not have a sky-high asking price, only the last 10 yuan of counteroffer, remember: now the market is very transparent, there is no need to show their profits.

Thirdly, there is a problem with the communication between the two parties, and you can use the method of avoiding false attacks. For example, the convenience and perfection of after-sales service for customers, as well as the ability to resolve related disputes, can reflect the advantages of physical stores. The average customer understands you and believes in you.

Secondly, the psychological problem of sales, in fact, there is a game between buying and selling, and anyone has the psychology of coveting a small bargain when consuming, otherwise the shopping mall will not have a full 100 small gifts. If the customer has proposed another 10 yuan discount, don't complain, to understand the customer from the customer's point of view, appropriately send a mobile phone film, or in the last time to perform a very difficult concession, discount 10 yuan, but the premise to the customer said good, there is no other additional gift.

Finally, the key to successful sales is to build trust and care with customers, including later maintenance, I believe that if you can treat the relevant problems professionally and have a good service attitude, even if the customer will not buy your things, I believe that the next time you encounter the same problem, there will always be customers who can recognize you. Compared to 2000, 10 yuan is really nothing, but don't complain about the attitude, you should understand, because the customer will not only buy things because of ** with you, sometimes he buys things because of feelings.