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1. Generally, it will not be refunded, but you must insist on complaining. A friend of mine just bought a smart phone.,Can't play.,Deducted a lot of traffic fees.,Later, I complained about mobile.,In the end, it seems to be solved.。 Therefore, you are unknowingly deducting the fee, not your subjective, you have to keep complaining, and it will be resolved.
2. If the complaint is not resolved, there is a reason to complain to the Ministry of Industry and Information Technology, and they are scared and will definitely solve it. 3. If you know the flow of money, you definitely don't have the confidence to reason with them, and you don't have to bother.
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At present, there are many places in the communication industry that are blind spots in the law, so there is no way, and consumers can only consider themselves unlucky if there is a problem. Take this 100M traffic as an example, is your traffic the consumption and economic loss caused by the improper use of your mobile phone? Or is it a billing error caused by a problem with the carrier's system?
You don't have evidence to prove it, and if someone else does, it's useless for you to go to court. Therefore, it is said that eating a trench grows a wisdom, and the correct operation of the mobile phone in the future should pay attention to the use of networked things. Hope it helps.
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It's definitely not going to come back, it's some mobile **, so you consume traffic for no reason, and the movement is very dark.
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If you can't find it back, you should go to the next mobile phone 360 or the deduction bodyguard, which can set the monthly traffic limit, and can find out the rogue software that deducts the fee in your mobile phone.
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It is recommended not to install rogue software! Most of them are caused by rogue software!
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It's all used up, and it's not going to come back after deducting the fee, so you can only pay attention to it next time, especially the current smart phones, which consume a lot of traffic, and some things don't mess around.
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There are some rogue software that do bad things, of course, mobile is theirs, and they sit on the ground together to share dividends.
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You didn't negotiate the pit, install an anti-deduction software!
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If the mobile traffic exceeds the deducted phone bill, it cannot be refunded, and China Mobile will be charged for the excess traffic at RMB MB.
1) From June 1, 2018, mobile traffic will be charged at 100MB per 10 yuan, and the part less than 10 yuan will be charged at RMB MB, and so on;
2) Until the excess traffic fee reaches 60 30 yuan (60 yuan for 30 yuan file and 30 yuan for 50-300 yuan file), no fee will be charged, and the user can continue to use the traffic until 1GB. After exceeding the traffic again, the same rules are followed until the traffic is double-capped.
3) Capping rules: Traffic levels of 10GB and above are not subject to the 500 yuan and 30G capping rules, and after the total monthly traffic reaches 200GB, the traffic usage function of the current month will be stopped and resumed in the next month.
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Summary. When the flow is exceeded, immediately contact 10086 customer service to explain the situation, and it will generally be refunded; There are also those that ask you to activate a traffic package, and then exempt you from the cost of exceeding the traffic rate, so that you only need to pay the money for the traffic package.
In the past, if you exceeded this, it would be refunded to you, but now you are asked to open a traffic package.
If you accidentally move the traffic, you will deduct 120 yuan more than 1g.
When the traffic is exceeded, contact 10086 customer service immediately to explain the situation, and it will generally be refunded; There are also those that ask you to open a traffic package, and then exempt you from the cost of exceeding the traffic, so that you only need to pay the money for the traffic package. In the past, if you exceeded it like this, it would be returned to you, but now you are talking about opening a traffic package.
Is this a reasonable charge?
Dear, it's reasonable, normally when you exceed the traffic, there will be a text message reminder, and you automatically open the traffic package, it is you who have exceeded it for too long to find out, so you deducted so much.
If more than 2 are deducted more than 100, is it a reasonable deduction?
2 G pro, normal more than one trillion is deducted a dollar, one G is 1024 trillion, because there is no traffic to automatically open the traffic package, so only one hundred is deducted.
Each additional 200MB will be billed at 60 GB and so on. If this is not the case, it is recommended to contact the customer service of the place where you belong for information.
You can contact customer service now to solve the problem, if you don't contact for too long, you will not be refunded.
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If the amount of mobile flow imitation mountain is exceeded, you can get it back.
If the mobile official message reminder has exceeded the traffic or there is no message reminder, then in this case, you can ask for a call back. If the mobile sends a nuclear circle message reminder when the traffic is about to be exceeded, and still uses it to exceed, then it may not be able to get the call back in this case.
Ways to save data:
1. If the mobile phone has a wifi function, try to use wifi in a place where it can be used.
2. If you can turn off the animation sound when browsing the web, turn it off as much as possible, and upload it after you try to compress it as much as possible.
4. Always check the background of the network to change the collapse program, if you can set the software networking time interval, you can set it as large as possible (such as checking the email time). Disable functions such as automatic software update and automatic network information acquisition.
5. Use a data-saving browser to turn on compression, relay, low-color and other functions.
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There are high traffic fees, there are disagreements, first you have to introspect and self-check, you have no problem to say that other people's movement is not a good thing, but you have to deduct fees like you, who uses its own earning power is unmatched, you can earn an average of more than 300 million a day, and you care about your 500 traffic fees.
Generally speaking, this situation occurs, the scum bought by the basic mobile phone, and the proportion of junk software that comes with the mobile phone is more than that of some manufacturers have done this kind of thing.
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It's terrible to be uneducated! It has nothing to do with mobile communication companies, the mobile phone does not get root permission management, the software in the mobile phone wants to go online, you know that there is no way, those software can open the data connection, so that you lose the phone bill. Get root access to manage your phone, even if you change phones, you have to get root access.
Otherwise, one day history will repeat itself.
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Summary. For example, the traffic in the traffic package is local traffic, but the traffic is used in a region other than the local area, of course, the local traffic in the traffic package will not be deducted, but the additional fee will be deducted.
There is another situation, your traffic belongs to directional traffic, for example, the traffic in the current traffic package belongs to WeChat directional traffic, and the use of WeChat's services in WeChat is deducted from the directional package, but if the external ** is opened in WeChat, the traffic generated cannot be counted as the traffic in the WeChat directional package, but will be deducted additionally.
Obviously there is traffic, but the phone bill is deducted.
For example, the traffic in the traffic package is local traffic, but the traffic is used in a region other than the local area, of course, the local traffic in the traffic package will not be deducted, but the additional fee will be deducted. There is another situation, your traffic belongs to directional traffic, for example, the traffic in the current traffic package belongs to WeChat directional traffic, and the use of WeChat's services in WeChat is deducted from the directional package, but if the external ** is opened in WeChat, the traffic generated cannot be counted as the traffic in the WeChat directional package, but will be deducted additionally. Finally, you can log on to the operator's online business offering to view your detailed bill, and if you have any questions, you can also ** or call the operator's customer service.
Hope mine can help you!
If you're still satisfied, give it a thumbs up!
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1. According to the information you provide, if your traffic is deducted 60 yuan for overtime billing, it cannot be ruled out that it is due to the fact that you use the ** use of the traffic rest assured function billing and other circumstances, for example, Henan Unicom part ** uses new traffic with confidence, that is, the out-of-sleeve traffic is charged at RMB MB (the BSS system's ** is converted into RMB MB after being billed according to KB) After the billing reaches 10 yuan, it will be automatically billed at 10 yuan and 100MB (that is, it will not be billed after exceeding 10 yuan and before 100MB). After the accumulation reaches 60 yuan, it will be automatically billed as 60 yuan and 1GB (that is, it will not be billed after exceeding 60 yuan and before 1GB), and so on for the part exceeding 1GB.
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