Ask about the BenQ 5560 Scanner

Hello, if your scanner has the problem you described, 1. It is recommended that you first confirm that the scanner module lock is turned on and restart your scanner;

2. It is recommended that you reinstall your scanner driver, during the installation process, it is recommended that you turn off the firewall and anti-virus software, and disconnect the interface between the scanner and the computer host;

3. If you have installed the scanner driver as above and the problem persists, it is recommended that you change to a different computer to try to connect.

4. If after the above operations, the problem of your scanner can not be improved, it is recommended that you can contact BenQ service outlets, and the engineer will detect and process it for you, and the information of the service center can be queried by the following operations: BenQ China >> Service Support >> Service outlets, pay attention to the product type and select the corresponding province and city.

Benq Superman.

Is it that the driver is not loaded properly, I recommend reloading the driver, then connecting the power and data cables of the scanner, and then turning on the scanner.

Try to reinstall the driver on a different computer, disconnect the scanner from the computer when you install it, close the antivirus software first, and then install it.

love49991966 Hello, if your scanner has the problem you described, 1. It is recommended that you first confirm that the scanner module lock is open and restart your scanner;

2. It is recommended that you reinstall your scanner driver, during the installation process, it is recommended that you turn off the firewall and anti-virus software, and disconnect the interface between the scanner and the computer host;

3. If you have installed the scanner driver as above and the problem persists, it is recommended that you change to a different computer to try to connect.

4. If after the above operations, the problem of your scanner can not be improved, it is recommended that you can contact BenQ service outlets, and the engineer will detect and process it for you, and the information of the service center can be queried by the following operations: BenQ China >> Service Support >> Service outlets, pay attention to the product type and select the corresponding province and city.

Benq Superman.

If your scanner has the problem you described, 1. It is recommended that you first confirm that the scanner module lock is open and restart your scanner;

2. It is recommended that you reinstall your scanner driver, during the installation process, it is recommended that you turn off the firewall and anti-virus software, and disconnect the interface between the scanner and the computer host;

3. If you have installed the scanner driver as above and the problem persists, it is recommended that you change to a different computer to try to connect.

4. If after the above operations, the problem of your scanner can not be improved, it is recommended that you can contact BenQ service outlets, and the engineer will detect and process it for you, and the information of the service center can be queried by the following operations: BenQ China >> Service Support >> Service outlets, pay attention to the product type and select the corresponding province and city.

Have you installed the driver of the BenQ scanner?,Of course, if you haven't installed the driver, of course, it won't work.,And if you have a problem, the UBS interface of the computer is damaged.,Try another socket.。

It is recommended to reinstall the driver and disconnect the computer from the scanner during installation.