What is quality improvement and what are the measures for quality improvement

Quality management activities can be classified into two types. One is to maintain existing quality, and the method is quality control. The other type is to improve quality, which is to take the initiative to take measures to make a breakthrough improvement in quality on the original basis, that is, quality improvement.

The steps of quality improvement itself are a PDCA cycle, that is, the four stages of plan, implementation, check, and action, which are as follows:

Including formulating policies, objectives, plans, management projects, etc.;

Do according to the plan and implement specific countermeasures;

After implementing specific countermeasures, verify their effectiveness;

Summarize the successful experience and implement standardization, which can be carried out according to the standard in the future. For the problems that are not solved, they will be transferred to the next round of PDCA cycle to provide information for the formulation of the next round of improvement plans.

Quality improvement is a breakthrough improvement with the participation of cross-departmental personnel in the enterprise; Progressive continuous improvement activities are carried out by internal personnel in various departments of the enterprise on the existing processes.

Quality improvement is a process that must be carried out according to certain rules, otherwise it will affect the effectiveness of the improvement and even be futile. The organization of quality improvement is divided into two levels, one is to mobilize resources for improvement projects from a holistic perspective, which is the management, that is, the quality management committee.

Second, in order to carry out the work project concretely, this is the implementation layer, that is, the quality improvement team or quality improvement team.

(1) Quality improvement comes.

Unlike quality control.

Source (2) Quality improvement activities are implemented in a project-based manner.

3) Quality improvement is universally applicable.

4) Quality improvement is endless.

5) Quality improvement comes at a cost.

6) The results of quality improvement mainly come from a few key projects.

New features of Total Quality Management:

1) Adopt a scientific and systematic approach to meet the needs of users, and "customer first" is a very important guiding ideology in total quality management. "Customer first" is to establish a user-centric, so that product quality and service quality fully meet the needs of users. The quality of the product is ultimately based on the satisfaction of the user.

2) Preventive quality management in the new era of pre-control based on prevention is one of the characteristics of total quality management that distinguishes it from the primary stage of quality management. After entering the 90s, the new production mode, including just-in-time production (JIT), excellent production (LP), agile manufacturing (AM) and so on put forward higher requirements for prior control, in the production stage of the product, in addition to statistical process control (SPC), the new computer-based forecasting, diagnosis technology and control technology have been more and more widely valued, so that the preventive quality management of the production process is more effective, at the same time, 80% of the product quality problems occur in the product design stage.

3) computer-supported quality information management timely, correct quality information is the basis for enterprises to formulate quality policies, determine quality objectives and measures, timely processing and transmission of quality information is also a necessary condition for quality control in the production process, the development of information technology, computer integrated manufacturing provides strong support for the implementation of total quality management for enterprises.

4) Highlight the human factor Compared with the quality inspection stage and the statistical quality management stage, the total quality management stage emphasizes the importance of mobilizing the positive factors of people. To achieve total quality management, we must mobilize people's positive factors, strengthen quality awareness, and give full play to people's subjective initiative.

Quality improvement is the ability of a high product, process or system to meet quality requirements through a variety of effective measures, so that quality can reach a new level and a new height.

The characteristics are: 1-full membership;

2- Focus on prevention;

3- Programmatic;

4- Continuous improvement.

The basic procedures for quality improvement are as follows:

1. Grasp the problem, determine the improvement project, investigate the possible causes, determine the causal relationship between the problem and the cause, formulate countermeasures to implement improvement, confirm the improvement results, maintain the results, and continue to improve.

2. Improve the quality of products (services). Reduce costs. Improve relationships with customers, suppliers, employees, owners, and other organizations in society.

Promote mutual communication, eliminate obstacles in the workplace, improve the competitiveness of the organization, contribute to employees, seek progress, strive for advancement, create opportunities, and form a new organizational culture.

3. Select the object and determine the subject According to the quality improvement plan or the quality problems existing in reality, select the object of quality improvement and determine the topic. Determine the candidates, establish the quality knowledge of the group, according to the identified topics, according to its scale and scope of involvement, organize relevant personnel to participate in the implementation.

4. You can set up a cross-departmental QC team, or you can have a pre-existing group to bear God's respect, or you can select some people from the original group to take on it, or even a certain person can take it. Carry out decomposition, clarify responsibilities, quality knowledge, allocate quality improvement to individual participants on the basis of work or scope of activities that may be involved, and clarify the deadline for completion and the resources allocated.

Quality improvement refers to the provision of added benefits to the Organization and its customers.

Quality improvement: quality improvement measures taken to improve the effectiveness and efficiency of activities and processes within the scope of the organization, modern management will be divided into two aspects of product quality and work quality, which is the concept of "generalized quality" described in total quality management. Quality improvement is a part of quality management that works to enhance the ability to meet quality requirements.

The term "continuous quality improvement" is often used when quality improvement is incremental and the organization is actively looking for opportunities for improvement. The object of quality improvement is the quality of a product or service and the quality of work related to it.

The end result of quality improvement is a product (or service) that is much higher than the original goal. Quality improvement has a defined scope and object, borrowing certain quality tools and methods to meet the higher quality goals of the organization.

Quality Management Activities:

Quality management activities can be classified into two types. One is to maintain existing quality, and the method is quality control. The other type is to improve quality, and its method is to take the initiative to take measures to make a breakthrough improvement in quality on the original basis.

Improvement Strategy:

Quality improvement implementation strategies vary from country to country. Professor Robert Hayes of the Massachusetts Institute of Technology in the United States summarized it into two types of concealment, one is called the "incremental" strategy; The other is called the "jumping" strategy. The difference between them is:

There is a difference between the division of quality improvement stages and the determination of the target benefit value of improvement.

1. The characteristics of incremental quality improvement are:

The pace of improvement is small, and the improvement is frequent. This strategy argues that the most important thing is to improve every aspect of the work every day, every month, even if the steps are small, but the improvement is guaranteed to be endless. The advantage of the incremental quality improvement bucket is that the quality improvement is included in the daily work plan to ensure that the improvement work is carried out uninterrupted.

Because the goal of improvement is not high, and the subject is not limited, it has a broad mass base; Its disadvantage is that it lacks planning and is scattered, so it is not suitable for major quality improvement projects.

2. The characteristics of leapfrog quality improvement are:

The time interval between two quality improvements is long, the target value of improvement is high, and each improvement requires a large amount of effort. This strategy argues that when quality improvement is objectively required, the leaders of a company or business make important decisions to focus the best human, material, and time resources on the job.

The advantage of this strategy is that it can take considerable steps and achieve great results, but it does not have the characteristics of "regularity", and it is difficult to develop the concept of "continuous improvement" in daily work.