How to complain if the courier is lost? How to complain about the loss of the courier

The basic process is to contact the outlets or courier companies where you send the parcel to find out where to apply for compensation, or to find the head office, or to find a contractor, each express is different. You can also call the General Post Office directly 11185 to complain, if there is no insurance, it should be 10 times the postage of the mail, if the insurance is according to the actual value of the goods.

1.Take a look at the courier logistics information to get an accurate idea of where the courier is currently located. In this way, complaints can be made with precision.

2.Next, complain to the enterprise, through the express company's own "national customer service", when complaining, submit the "express order number" to realize the flow of the corresponding express inquiry.

3.If you have complained to the enterprise, but there is no result within seven days, or you are not satisfied with the result of the enterprise, we can call the "provincial capital code" + "12305" to complain**, or log in to the local provincial (autonomous region, municipality) postal administration to appeal** application.

Express loss for the loss of uninsured mail loss, damage or lack of internal parts, according to the actual loss compensation, but the maximum compensation amount does not exceed 3 times of the charged fee. **If the letter is lost or damaged, compensation shall be made at three times the fee charged. As an important part of the postal industry, the express delivery industry has the characteristics of driving a wide range of industries, absorbing a large number of employees, high economic added value, and significant technical characteristics.

It integrates various functions such as information transmission, goods delivery, capital circulation and cultural communication, and is an irreplaceable basic industry in modern society.

You can make a complaint in the following ways: 1. Call ** to the local express regional manager to complain.

2. Call the customer service complaint of the corresponding express headquarters.

3. Go to the "2 post offices of the country to complain**" to complain, and it is the boss of all express delivery and postal services.

4. There is a premise for complaining at the State Post Bureau: you have complained to the enterprise, but you have not received a reply within seven days, or you are not satisfied with the reply.

5. EMS customer service**.

8. In the case of a variety of inquiries unsuccessful, please bring the EMS mail details list (sender's deposit) and receipts to the post office where the EMS mail is sent for inquiry.

Contact the customer service of the courier company directly, they have a special complaint**, and there is also a special complaint in the mobile phone ** of the complaint channel.

How do you complain about loss? First of all, go to the courier company to inquire, if lost, in accordance with the provisions of the postal law, if you feel inappropriate, you can complain to the postal administration.

The courier is lost, how to complain? If the courier is lost, don't complain, call customer service directly, or the courier will compensate you, or the customer service will send it to you?

Then you can go to the courier company to complain, or go to the official website of the General Post Administration of China to complain.

I don't need to complain, just find the merchant to reissue the goods or compensate.

Complain to the courier company and ask the courier.

You can file a complaint with the State Post Bureau.

If it's a courier company, please see here.

2.If you are a logistics company, please see here.

How to reduce losses in express delivery and logistics.

In order to reduce unnecessary trouble, consumers need to strengthen the protection of the outer packaging of the goods before transporting and sending the relevant goods, such as using 5 layers of corrugated paper, protecting the corners of the box with corner protection, and protecting the corners of valuables with pallets, turnover boxes, wooden frame protection, etc.

In addition, it is strongly recommended that valuables be insured according to the original value of the goods, and do not bury hidden dangers in the future in order to pay a little less insurance premium. Finally, choosing a reliable express and logistics company can reduce the occurrence of abnormal situations in the transportation process to a certain extent. Another advantage of choosing a reliable company is that even if a dispute unfortunately arises in the end, it can be dealt with in a timely manner.

If the courier is lost, you can check the order number and see who picked it up.

If the courier is lost, call **12305 to complain.

For the problem of express loss, you can contact the unified business acceptance platform of the express company, or log in to the State Post Bureau to complain** or call the postal industry consumer complaint ** "12305" to complain. According to the relevant provisions of Articles 832-834 of the Civil Code of the People's Republic of China, the carrier shall be liable for compensation for the damage or loss of the goods during transportation.

Courier

Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies (including freight **) through their own independent networks or in the form of joint ventures (i.e., networking) will quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door (hand-to-hand).

Express delivery is divided into broad and narrow senses. Express delivery in a broad sense refers to the express delivery of any cargo (including bulk shipments); In the narrow sense, express delivery refers to the urgent delivery of business documents and small items. From the standard of service, express delivery generally refers to the express delivery service completed within 48 hours.

From the definition of express delivery, the following 3 characteristics of express delivery can be summarized:

From the perspective of economic categories, express delivery is a branch of the logistics industry, and express delivery research belongs to the category of logistics. From the perspective of business operation, express delivery is a new type of transportation and an important link in the first chain. From the perspective of business nature, express delivery is a high value-added emerging service**.

The above content reference:Encyclopedia - Express

If the courier is lost, you can directly find the seller, and the seller will deal with it by himself: reissue or refund. If the seller does not deal with it or is not satisfied with the handling, both parties can ask the official platform to intervene in the distribution delay if the communication is not satisfied.

If it is a private mailing package, it is relatively complicated to handle. First of all, the sender needs to provide a mailing slip and valid documents to the local express station for claim processing. If the sender is not satisfied with the result of the courier company's claim processing, or the courier company is unable to compensate according to the prior agreement, it can request judicial intervention.

1. Call ** to the courier company, and say directly: Complain about the loss! The words say: "Please reply to me within two hours, otherwise you will repeat the complaint and bear the consequences!" ”

If they receive repeated calls within 2 hours of fighting, the company has a rule: they will be punished!

2. If it has not been resolved within 24 hours and the compensation has not been paid within 7 days, you can directly call 12305 and appeal to the State Post Bureau.

3. Remind everyone that in addition to the ordinary postal express mail, which is three times the freight, the rest of the insurance mold must be compensated at the original price regardless of whether the training mold is insured or not!

In the event of express loss, first consult through the official website of the express company** customer service, explain the situation, and see how the other party can solve and solve it. You can also call the courier company's customer service**, consult and seek solutions, if the product is insured, the general courier company will compensate three times the freight for the loss, at this time you should ask the other party to claim the amount of compensation according to the price of the express mail, under normal circumstances, the courier company will accept and apologize.

Call the express headquarters ** (search express**), enter the express order number, transfer Li Duan digging manual, and transfer complaints. If the delivery is not received, the receiver asks for verification, and if it is lost, it asks for compensation.

First of all, you can find a reason for the transportation damage, so that you don't need to pay the freight, if you can't, you need to send the back freight. Secondly, find a reason to send the wrong goods, you can also refuse to accept it, so that the merchant pays the round-trip freight. Finally, the rejection can also be due to the wrong address.

Directly refusing to receive, or not signing, it is understandable that Burning Slip Express will not want to return the postage, because the merchant has already paid the postage, and the merchant may make up the postage after the return.

If you are not satisfied with the result of the complaint handling of the express company, you can call 12305 and complain directly to the State Postal Administration.

Parsing for you, please wait.

Do you know what it means to have no face sheet?

1. First of all, we need to check the express logistics information in order to accurately understand the current location of the express. In this way, complaints can be made with precision. Just search for relevant keywords in to view.

2. Next, complain to the enterprise, through each type of express company has its own "national customer service", in the complaint, prompt "express order number" to achieve the flow of the corresponding express inquiry. 3. When we have complained to the enterprise, but there is no result within seven days, or we are not satisfied with the result of the enterprise, we can call the "provincial capital code" + "12305" to appeal**, or log in to the local provincial (autonomous region, municipality) postal administration to appeal** to apply.

1. If the express company loses or damages the items entrusted to be transported, it is at fault and shall be liable for compensation. 2. You can claim compensation for the actual value of the lost item, and the compensation will not be affected if there is no insured value. As long as you can prove the actual value of the item and the mailed item itself, you need to prepare the proof of the mailed item, the waybill, the invoice of the item, **, etc.

If there is a direct economic loss caused to you as a result, you can ask the other party to compensate for it. 3. The provision of the express company to compensate for the freight is an overlord clause and is invalid. It is recommended to settle the matter through negotiation, and if the negotiation fails, a lawsuit may be filed, or a lawyer may be retained to litigate the lawsuit on behalf of the lawyer.

Prosecution requires a visit to the court where the defendant is located, usually the court of the place of domicile or habitual residence (residence for more than one year).

Complaints about couriers. To be honest, it's a real hassle.

First of all, I think the courier company's approach is unacceptable, and then let's talk about the solution.

For now, whether it is a certain abundance, a certain government, or a common reach. The internal regulations of the express company are not perfect. Problems like the damage and loss of important documents, like this delayed express follow-up service problem, many companies are not perfect.

Of course, there are other reasons for this. For example, the ID card went by courier, and it was lost and lost. You'll have to redo it, right?

In the same way, documents, contracts, invoices or certificates, this thing, there is really no way, and it can only be reissued, and it is hard to work, how much can you lose money? Many people just know that this thing is important, and if they get into trouble, they will find a courier company, in fact, what he can do is to do his best to help you find it. If you can't find it, you can only compensate, but it's not easy to make reasonable compensation for this similar thing, so there will be a lot of contradictions.

This is also a big factor in the imperfection of the courier company in this regard. Because it is difficult to satisfy the parties with what they do. Then, the ending is, you have pimples in what I do anyway, you are not satisfied, and you think that I am a bad person, then I will be a bad person.

No, that's it.

And then, then... Attention, attention... Dry goods are coming...

If you complain to the courier company, he will not accept it, or he will not be satisfied with the result. Go to the official website of the "State Post Bureau of the People's Republic of China" and go to the "service" in the top column. There are two options here.

1. You complain to the courier company, and the courier company does not accept it, and 2. The courier company is not satisfied with the result. Fill in truthfully and register. Then describe your situation truthfully, 1510 and 1510 clearly.

Then just wait at home for **. This General Post Office is not the postal service that you see in ordinary people, but the general service that manages the express delivery and logistics done by China. If you want to do this industry, you must first have its approval.

Then, again, this thing, don't go too far, don't be unforgiving. Because of such things, many of them are the lowest people in the courier company. It's not easy.

Since everything has happened, it is real to find a way to solve it. Don't ask too much, it's usually negotiable.

Contact the seller, if it is too troublesome to deal with the courier problem, you can ask the seller to reissue or refund.

Go to the official website of the express to find a complaint**, but generally no one answers, it is best to call the local courier**, which is generally processed for about three days.

Logistics Dog Consignment - Ensure the comfort and safety of your pet. Ad.

If you really can't contact the relevant personnel, call 12315 to complain**, and there will be a reply in 7 days, and the processing period is generally about one month.

Lost something on the plane? Check it out! Can I get something lost on the plane? Ad.

Go to the National Post to complain**, but it will ask you to contact the local staff first, and if you are not satisfied with the outcome, you can appeal again.

According to the relevant provisions of China's "Contract Law", the courier company bears the obligation to deliver the items safely to the guests after receiving the express order.

Since the courier and the consignee communicate before putting the express delivery to the property management office, then both the courier and the consignee are responsible, and in addition, since the property management office receives the goods, it has a certain responsibility to take care of it, so if the express is lost, the three parties should bear the corresponding responsibility.