What happened to a love hotel over 520 and being broken into by a strange man at 2 a.m.?

A couple from Jiangxi came to Han to play and were ready to spend a romantic "520" in the hotel. Unexpectedly, a strange man swiped his card into the room in the middle of the night, allowing the two to really spend an "unforgettable" night.

Yesterday morning, the Chutian *** reporter came to the Landscape Meeting Hotel on Happy Avenue in Hongshan District and met the parties Mr. Wang and Ms. Shi. Ms. Shi introduced that she and her boyfriend Mr. Wang are both from Jiujiang, Jiangxi, and this time they went to Wuhan to play and booked a big bed room in the Landscape Meet Hotel, 360 yuan a night. At about 11 o'clock the night before, the two went through the formalities and checked into room 2323.

At about 2 o'clock in the morning yesterday, the two had not yet slept, and suddenly a strange man opened the door with a room card and entered. Ms. Shi said that the man, who was full of alcohol and carrying a bowl of hot dry noodles in his hand, said that the room was his and told them to leave. Mr. Wang immediately contacted the front desk, and then the staff arrived and persuaded the man to rest in another room.

Mr. Liu, the person in charge of the hotel, explained that it was indeed a mistake on the part of the store. The original guests of room 2323 were checked in with others, and in the afternoon of the day before yesterday, some people in the group checked out of the room, and the people in the group said that room 2323 was returned, and the front desk checked out. Unexpectedly, the original guest went to the front desk in the early morning to go through the renewal procedures, and the waiter did not carefully check the computer system, and opened 2323 rooms for him.

Mr. Liu said that the waitress on duty had voluntarily resigned.

Last night, Ms. Shi said that she had reached a settlement with the hotel and received 4,500 yuan in compensation from the hotel staff.

In response to the experience of this young couple, the hotel responded that the staff made a mistake and registered the room status incorrectly, so that the room was repeatedly opened to customers. After the incident, the hotel severely criticized and educated the staff, and also formally apologized and compensated the customer. After obtaining the customer's understanding, the matter was finally settled.

The little couple was in an hourly room at the time, and when they were resting in the room, they were encountered by two strange men who opened the door and broke in. Such a scene made the two of them panic in their hearts, and they chose to call the police afterwards. After the investigation of the civilian police, as well as the statements of the staff, the reason for the incident was clarified.

The two men were also guests of the hotel, and because of a mistake by the staff, the room where the young couple stayed was reopened to two customers. That's how it happened, and a scene that made the little couple embarrassed and frightened appeared.

For the negligence of the staff, the hotel management has been severely criticized, and in response to such a thing, all service personnel have been trained to strengthen their sense of service and clarify their job responsibilities.

When customers check into a hotel and encounter such a scene, they will naturally not give up. For such an oversight, the hotel can only apologize and compensate the young couple appropriately. The initial compensation opinion, in addition to the apology, provided for the small couple, 5 washes of compensation for free accommodation in the hotel's superior double room, this compensation, was rejected by the young couple.

The young couple was frightened because of this incident, and they also delayed a lot of time because of their rights protection, so they wanted the hotel to compensate them 2,000 yuan. Such a compensation is unacceptable to the hotel; Finally, under the coordination, the hotel apologized and compensated the young couple 600 yuan as compensation for them.

In such a situation, the fault lies with the hotel management. Through this incident, it also gives us a wake-up call; After checking into the hotel, be sure to lock the door of the room. If it's not convenient, you can also set the room status to "Do Not Disturb".

The hotel said that the room number was registered incorrectly. The hotel has apologized to the couple and obtained the customer's forgiveness, and the matter has been resolved satisfactorily.

The hotel said that it may be that the staff was very tired, so they accidentally entered the room, and also said that the manager of the hotel had also left.

It was caused by the mistake of the staff, and the room was registered incorrectly, so there was such a situation, and an apology has been made and compensation has been made.

The hotel apologized, and will strengthen management training, and also compensated 600 yuan in cash.

The hotel said that it was the negligence of the staff that caused the incident, and they have apologized to the customer.

Because of the room registration error, the opening is heavy. On the afternoon of March 27, when Mr. Li and his girlfriend checked into the Yuetian Hotel on Nanhai Avenue in Haikou City, Hainan Province, a stranger suddenly broke into the room. This embarrassing and panicked scene made both of them have a psychological shadow.

We also confirmed with the guest at the time that he opened the door and went in and saw something on the table and exited. Yu Yeli, assistant general manager of Haikou Yuetian Hotel, said that such a mistake occurredIt was because the staff at the front desk at that time registered the room number originally issued to Mr. Li on the system incorrectly, resulting in the heavy opening of the room. In this case, the hotel provided Mr. Li with a compensation plan.

You can stay in a Superior King Room 5 times free of charge until August. But Mr. Li refused.

Mr. Li said that in order to deal with the matter, he also delayed his work time, so he proposed a compensation amount of 2,000 yuan, but the hotel said it could not agree. Under the repeated coordination of reporters, Mr. Chen, the person in charge of the hotel, came forward to apologize again for Mr. Li's incident and said that he would strengthen management training.

Eventually, a settlement was reached, and Mr. Li accepted an apology from the hotel and a cash compensation of 600 yuan.