What is merchandising etiquette and what is sales etiquette?

1. Dress code.

The first visual effect of grooming and appearance on customers is often deep and long-lasting, and the first impression left by the salesperson to the customer is in his own hands. We must start from the small macro to build confidence with customers, and take the initiative to create a good sales atmosphere.

2. Reception action training behavior - the breakthrough of customer psychological barriers.

Standing posture: 1) Trunk: chest straight, abdomen tucked, arms tightened, neck straight, head straight, jaw slightly tucked;

2) Face: smiling, looking ahead;

3) Limbs: The arms hang down naturally, the hands are extended, and the fingers fall on the seams of the legs. In special business places, two hands can be held behind the back or in front of the abdomen, with the right hand on the left hand. The legs are straight, the toes are shoulder-width apart, and the toes are differentiated outward.

Summary. Sell the <> of etiquette and discourse

Hello, greet customers in person, be generous and greet with a smile, so that customers feel at home, don't be innumb, unkind, unreasonable, unkind, not active, not kind. Welcome1, good morning, before 10 a.m. 2, hello 3, what do you want to see 4, what can I help with. 5. It doesn't matter if you don't buy it, welcome to take a look.

6. Please wait a moment and I'll come after receiving this person. 7. Mr. (Ms.) you pick the inappropriate one first, and I will change it for you. 8. Give the piece first, you choose it slowly, call me and I will receive other customers first.

9. Please choose the nearest don't take the goods too far away and look forward to your understanding. Transaction 10, please take this sales slip to the cashier over there to pay.

Sell the <> of etiquette and discourse

Sell the <> of etiquette and discourse

Hello, greet customers in person, be generous and greet with a smile, so that customers feel at home, don't be innumb, unkind, unreasonable, unkind, not active, not kind. Welcome 1, good morning before 10 a.m. 2, hello 3, what do you want to see 4, do you have a good reputation to help. 5. It doesn't matter if you don't buy it, welcome to take a look.

6. Please wait a moment and I'll come after receiving this person. 7. Mr. (Ms.) you pick the inappropriate one first, and I will change it for you. 8. Give the piece first, you choose it slowly, call me and I will receive other customers first.

9. Please choose the nearest goods, do not take the goods too much, and look forward to your understanding. Transaction 10, please take this sales slip to the cashier over there to pay.

<>Hello, digging blind Ruji Luguo mine is helpful to you, please give a thumbs up, your praise is my greatest support Judgment Fengkong, I wish you a happy life, everything goes well, thank you for kissing

1. When approaching customers, you should be natural and generous, don't be too nervous, let customers feel that you are very light and natural, and don't let customers feel that you are here to sell things. 2. When communicating with customers, you should pay attention to your expressions, don't let customers feel that you are selling products, and let customers feel that you are chatting with him, so that customers will feel that you are really thinking about him. 3. When recommending products or providing consulting to customers, you should make customers feel that you are considering for the interests of customers, not for your own interests.

4. When recommending products to customers, you should make customers feel that you are considering the interests of customers and things, not your own interests. 5. In the process of talking to customers, pay attention to your own speech speed, intonation and words, and don't make people feel like you are selling products. 6. In the process of talking to customers, pay attention to your body language and don't make customers feel unnatural.