What should be included in the quality management system to meet product requirements

In accordance with the Product Quality Law of the People's Republic of China.

It is stipulated that the quality of the producer's products shall meet the following requirements:

1. Where there is no unreasonable danger to the safety of persons and property, and there are national and industry standards for the protection of human health and personal and property safety, they shall comply with national standards and industry standards;

2. It has the performance that the product should have, except for the defects in the performance of the product;

3. Meet the product standards indicated on the product or its packaging;

4. Conform to the quality status method indicated by product description, physical samples, etc.

The quality management system standard stipulates that the satisfaction of product requirements shall include:

a) the requirements specified by the customer, including those for delivery and post-delivery activities;

b) Requirements that are necessary for the specified use or known intended use of the customer, although not expressly stated;

c) the legal and regulatory requirements applicable to the product;

d) any additional requirements deemed necessary by the organization.

Note: Post-delivery activities include measures such as those set out in warranty clauses, contractual obligations (e.g., maintenance services), additional services (e.g., ** or final disposition), etc.

It mainly includes the requirements of national laws and regulations, the requirements of the organization and the requirements of customers.

See GB T 19000 Determination of product-related requirements.

See the specific content on the first floor, word for word!

Enterprise "quality management system.

It consists of process components related to management activities, resource provision, product realization, and measurement, analysis, and improvement activities.

A quality management system refers to the management system that directs and controls an organization in terms of quality. A quality management system is established within an organization to achieve quality objectives.

The necessary and systematic quality management model.

It is a strategic decision for the organization.

The characteristics of the quality management system are as follows:

1. Compliance, in order to effectively carry out quality management, it is necessary to design, establish, implement and maintain a quality management system;

2. Uniqueness, the design and establishment of the spine fluid of the quality management system should be combined with the organization's quality objectives, product categories, process characteristics and practical experience;

3. Systematic;

4. Comprehensive effectiveness, the operation of the quality management system should be comprehensive and effective, which can not only meet the requirements of the organization's internal quality management, but also meet the requirements of the contract between the organization and customers, as well as the requirements of second-party identification, third-party certification and registration;

5. The preventive and quality management system should be able to adopt appropriate preventive measures and have a certain ability to prevent the occurrence of important quality problems;

6. Dynamic and top management regularly approve the internal quality management system audit and conduct regular management review.

to improve the quality management system; It is also necessary to support the quality and quantity functional departments (including workshops) to adopt corrective measures and preventive measures to improve the process, so as to improve the system;

7. Continuous control, the process and activities required by the quality management system should be continuously controlled.

The top management of the organization is responsible for the decision-making of designing, establishing, implementing and maintaining a quality management system in accordance with the ISO9001 international standard, and is responsible for establishing a reasonable organizational structure.

and the provision of appropriate resources; Representatives of managers.

and the quality function department is directly responsible for the development and implementation of documented procedures, the establishment and operation of processes.

Combine resources with processes, and carry out systematic management with process management methods, and select a number of system elements to combine them according to the characteristics of the enterprise. It can be understood that it covers the requirements of planning, implementation, monitoring, correction and improvement activities from the whole process of determining customer needs, design and development, production, inspection, sales and delivery, and generally becomes the requirements of the organization's internal quality management work in a documented way.

Answer]: A Analysis:

The second chapter of the GB T19000-2008 standard clearly refers to the difference between the two parts of the quality management system and terminology: "The ISO9000:2005 standard distinguishes between the requirements of the quality management system and the requirements of the product.

GB T 19001:2008, Quality and Blind Management System Requirements.

ISO9004:2009 focuses on monitoring and analyzing the organization's environment, paying attention to the needs and expectations of all stakeholders, emphasizing the rational allocation and optimization of various resources, and the establishment of key performance indicators (KPIs), so as to provide methodological guidance for enterprises to pursue sustainable success in a constantly changing environment.

ISO19011:2002, Quality and/or Environmental Management System Audit Guide Standard.

In order to provide products and services that meet the needs of customers in a stable manner and to improve customer satisfaction.

It is necessary to prove that it has the ability to stably provide products and services that meet customer requirements and applicable laws and regulations: The organization should have the ability to stably provide products and services that meet customer requirements and applicable laws and regulations, and ensure that the products and services provided meet the requirements of its customers and meet the requirements of laws and regulations related to products and services, which is the goal pursued by the organization in quality management.

The GB T19001 standard provides a systematic quality management model that can be used as a criterion and basis for confirming whether it has these "capabilities". In other words, organizations can demonstrate their capabilities internally and externally by implementing and implementing the GB T19001 standard. External verification activities include obtaining third-party quality management system certification, self-declaration made by the organization to the outside world, and accepting second-party audits from customers or customer representatives. Internal validation can be an internal evaluation made by the organization itself in accordance with this standard, such as an internal audit.

Content Scope

Hengshu needs to prove that it has the ability to stably provide products and services that meet customer requirements and applicable laws and regulations.

Through the effective application of the system, including the process of system improvement, as well as ensuring compliance with customer requirements and applicable laws and regulations, we aim to enhance customer satisfaction. All the requirements set out in this standard are common and are intended to be applicable to organizations of all types, sizes, and products and services.

The quality manual should include the scope of the quality management system. （）

a.That's right. b.Mistake.

Correct Answer: a

1. Where there is no unreasonable danger to the safety of persons and property, and there are national standards and industry standards for the protection of human health and personal and property safety, such standards shall be met;

2. It has the performance that the product should have, except for the explanation of the defects in the performance of the product;

3. Meet the product standards indicated on the product or its packaging, and meet the quality status indicated by product descriptions, physical samples, etc.

The labeling on the product or its packaging must be truthful and meet the following requirements:

1. Have a product quality inspection certificate;

2. There is the product name, the name and address of the manufacturer indicated in Chinese;

3. According to the characteristics and use requirements of the product, if it is necessary to indicate the specifications, grades, names and contents of the main ingredients contained in the product, it shall be marked accordingly in Chinese; If it is necessary to let consumers know in advance, it should be marked on the outer packaging, or relevant information should be provided to consumers in advance;

4. For products that are used within a limited time, the production date and the safe use period or expiration date shall be clearly marked in a conspicuous position;

5. Products that are used improperly, easily cause damage to the product itself or may endanger personal and property safety, shall have warning signs or Chinese warning instructions.

Legal basis: Article 28 of the Product Quality Law of the People's Republic of China.

For toxic, dangerous, fragile, products that cannot be inverted during storage and transportation, and products with other special requirements must meet the corresponding requirements, with warning signs or Chinese warning instructions, indicating the precautions for storage and transportation.