Who should you complain about the service quality and attitude of Shentong Express?

Hello, I am the first seller, at this time I understand your feelings, because as a seller we have also accepted many times of buyer's complaints and blame, we require the inspection is generally that the outer packaging is not damaged, and the case can be signed.

For some fragile items are signed with the express delivery, if the customer signs for the outer packaging is good, the internal damage, or our seller is responsible, because the specific compensation will go to the courier company to negotiate, so, the key here is the negotiation between the seller and the buyer, as long as each seller considers the psychology of the customer, it doesn't matter if you suffer a small loss.

The quality of the courier is not different, so the quality of the courier is not under the control of the seller due to regional problems in each courier company. Shentong is not good on your side, but customers in other places report that YTO or other courier companies are not good, so you have to ask your original seller for this. It's not easy for them every day.

Doing outlets is actually a very hard thing, customers can blame the seller for being wronged, but we are angry but only ourselves can bear it. Now even the EMS service is confused. Therefore, the society is developing, and the express delivery industry should pay more and more attention to service in the future.

Shentong's complaint**.

Customer Service: 021-39206888

Company switchboard: 021-39206666

Shentong company is indeed very rubbish, these days it ** on the check express number can not be found, there is no explanation on it, call customer service 021-39206888 **Half a day is busy can not get through? If you can't get through, can you still call customer service? The ** seller on the first floor is rarely pretending to be a good person here, and you are not Shentong Company, what do you have to do with it?

The EMS I encountered was also like this, I had to sign, he just took care of the things delivered, the outer packaging was not opened, the inside had nothing to do with him, there was a problem with the seller contact, took the signed list and ran away. The seller asked us to inspect and sign the goods, and we had to open and inspect them in person, but they couldn't be cashed. One can only hope that what you receive is okay.

Shentong Express is really speechless!!

I used Shentong Express a few days ago to deliver directly to the door, and today they insisted that I crossed the district, and did not send it over, let me go over to get it! It took an hour to reverse the train twice!

How can I say that people just don't send it, it's enough!

Don't use Shentong in the future!

These people say something bad!! I think I should review myself and ask the recipient upstairs downstairs to come down and collect the mail, are you really that precious??? Isn't that home delivery???

No one is at home, call ** over, say it will arrive soon, say we are slow delivery! As a result, we can't complain if we let the delivery wait for more than ten or twenty minutes?? If this is the case, we will send a hundred pieces of goods every day, and everyone will have to wait for ten or twenty minutes How many pieces can we deliver in a day???

It is impossible to be perfect at all times in this world, and everyone can understand each other!!

I also encountered such a problem, I had to sign it before I opened the package to look at it, otherwise I would not be allowed to see it.

Shentong is **, it seems that it is useless to complain, they are big companies, they don't care about our small customers!

Next time, switch to another company! I only see SF Express with good service, and you can also complain! **It seems to be 4008111111, or you try it!

Company switchboard: 021-39206666

Complain about him.

Shentong Express is most afraid of complaints** number is 95543.

The best way to complain about Shentong is to file a complaint with the State Post Bureau. However, before complaining to the State Post Bureau, it is necessary to: have complained to the enterprise, but there is no result within 7 days; Or have complained to the enterprise, but are not satisfied with the results of the enterprise.

Therefore, we have to go down the process first and lay down Shentong's complaints**.

With the development of China's express delivery market, Shentong Express continues to actively explore emerging businesses while providing traditional express delivery services, providing customers with B2C one-stop logistics services such as warehousing, distribution, system, customer service, collection of payment, valuables channel, cold chain transportation and other services, and has established a huge business organization in China such as information collection, market development, logistics distribution, express collection and delivery.

Shentong Express's e-commerce services:

Founded in March 2018, Shentong Shenxian Life is a fresh e-commerce platform founded by combining the resources of Shentong Express's outlets in various countries, and its products include fresh fruits, special vegetables, rice, flour, grain and oil and other consumer goods in all aspects of life.

And through the seamless connection between Shentong outlets and high-quality origins, the whole process control of the e-commerce ** chain is realized, from the source of goods to customers, to ensure product quality and service, and the Shentong Express special line transportation channel ensures the timeliness of goods delivery and improves the user's shopping experience.

95543, it is most effective to find a manual customer service complaint.

Shentong Express brand was founded in 1993, the company is committed to the construction and development of national brands, and constantly improve the terminal network, transit transportation network and information network three-dimensional operation system, based on the traditional express business, fully enter the field of e-commerce, with professional services and strict quality management to promote the development of China's express industry.

After more than 20 years of development, Shentong Express has formed a complete and smooth express delivery network across the country. As of January 2021, the company has more than 4,500 independent outlets and branches, more than 25,000 service outlets and stores, more than 300,000 employees, and nearly 10,000 new jobs every year.

On December 30, 2016, Shentong Express was listed on the Shenzhen Stock Exchange, and in March 2019, Alibaba took a stake in Shentong Express.

On September 1, 2019, the list of the top 500 Chinese service enterprises in 2019 was released in Jinan, and Shentong Express **** ranked 263rd. Fortune Chinese Network released the latest "Fortune" China Top 500 list, and Shentong Express **** was shortlisted for the first time with a revenue of 100 million yuan.

On September 10, 2020, the list of China's top 500 private enterprises in 2020 was released, and Shentong Express **** ranked 439th, with an operating income of 23,067,000 yuan.

Hello, is there anything else you need my help with?

Summary. Shentong Express's customer service center provides you with a variety of complaint channels, you can call their customer service**, or you can fill in the complaint on the official **. When you encounter a situation where the courier is not satisfied with the service attitude, you can take the following measures to complain and hope to get a warmer response:

1.Record relevant details: Before making a complaint, record important information such as the courier's work number or name, service time, and service location, so that relevant evidence can be provided in subsequent complaints.

2.Calm and rational expression: When complaining, stay calm and rational, and express your dissatisfaction in an objective and positive way.

Avoid using aggressive words or emotional expressions that can cause misunderstandings. 3.Elaborate on the problem:

Describe the incident in detail, explaining the specific problems you encountered and the areas you were not satisfied with. Try to provide as accurate time, place, and relevant evidence as possible to help agents better understand the situation. 4.

Ask for a reasonable resolution: In your complaint, clearly express your expectations and requirements, such as wanting the other party to educate the courier on education, asking for an apology or compensation. Reasonable demands help to get the other party's attention and motivation to solve the problem.

In general, when complaining about the service attitude of Shentong Express couriers, stay calm and rational, prepare sufficient evidence and a narrative of the situation, and clearly express your expectations and requirements in order to get a warmer response.

Shentong Express's customer service center provides you with a variety of complaint channels, you can call their customer service**, or you can fill in the complaint on the official **. When you encounter a situation where the courier is not satisfied with the service attitude, you can take the following measures to complain and hope to get a warmer response:1

Record relevant details: Before making a complaint, record important information such as the courier's work number or name, service time, and service location, so that relevant evidence can be provided in subsequent complaints. 2.

Calm and rational expression: When complaining, stay calm and rational, and express your dissatisfaction in an objective and positive way. Avoid using aggressive words or emotional expressions to avoid misunderstandings.

3.Describe the problem in detail: Describe the incident in detail, explaining the specific problems you encountered and the areas you were not satisfied with.

In the complaint, clearly express your expectations and requirements, such as wanting the other party to educate and train the courier, asking for an apology or compensation. Reasonable demands help to get the other party's attention and motivation to solve the problem. In general, when complaining about the service attitude of Shentong Express couriers, keep calm and rational, prepare sufficient evidence and a description of the situation, and clearly express your expectations and requirements, in order to get a warmer response.

I'm sorry I don't understand, but can you elaborate on that?

Shentong Express customer service provides a variety of complaint channels, you can call**or fill in the cover to do this to write a complaint**. When complaining, Hu Xiao should record the details, calmly and rationally express his dissatisfaction, describe the problem in detail, and ask for a reasonable and quick solution. In short, remain calm and rational, provide sufficient evidence, and clearly express expectations.