How does YTO Express complain? Where is YTO Express most effective in complaints

It is recommended to complain in writing to the Municipal and Provincial Postal Administration, the results are very good, there will be a return visit, if a company receives more complaints to a certain amount, it will affect their evaluation and annual review! It is recommended that you stand up... Because the courier is so nb, I can't stand their attitude and the speed at which we make money!!

YTO is indeed garbage, my express delivery here is not sent to the door, to pick up, other courier companies are directly sent to the door, and the service attitude is not bad, why is YTO so special?

Orders placed around 7 p.m. on July 10. It is less than 20 kilometers from Futian Chiwei to Nanshan Tongle.

Logistics company: YTO Express.

Waybill number: 7071623814

Tracking:2012-07-11 20:18:55 Shenzhen City, Guangdong Province Chiwei Pickup Scanning.

2012-07-11 23:15:33 Shenzhen Distribution Center Get off the car and scan.

2012-07-12 05:15:07 Shenzhen distribution center loading and scanning.

2012-07-12 08:39:06 OCT, Shenzhen, Guangdong Province Get off the bus and scan.

2012-07-12 09:45:22 OCT, Shenzhen, Guangdong Province

2012-07-12 10:04:07 OCT, Shenzhen, Guangdong Province Failed to sign in and scan (misplaced).

2012-07-12 10:23:15 OCT, Shenzhen, Guangdong Province

2012-07-12 13:57:23 Shenzhen Distribution Center Get off the car and scan.

2012-07-12 14:38:32 Shenzhen distribution center loading and scanning.

2012-07-12 14:58:27 Shenzhen distribution center loading and scanning.

Let me tell you, their complaints** are tantamount to fictitiousness.

It doesn't really work, and even if someone picks it up, it won't be dealt with.

The attitude is extremely bad.

My goods will be in the park on the 2nd, and they are not responsible for the goods and I will be wholeed out, looking for them to ignore such a fast and still want.

If you still can't solve the problem by calling their company's complaints**, please call 12315 directly for consumer complaints**.

The most effective way to complain about YTO Express is as follows:

1. Contact the person in charge of the express network or the person in charge of the express delivery area to explain the situation. The outlets** and address inquiries can be queried through the [YTO official website - outlets inquiry] function.

2. Contact the headquarters of YTO Express, that is, call the customer service of YTO Express** "95554" or "021-69777888" to complain; Or go to the [Quick Links-Feedback] at the bottom of the [YTO Express official website] to describe the feedback of the complaint.

3. If you have tried all the above methods and still cannot get satisfactory results, you can complain through [State Post Bureau Appeal**] or call [Provincial Capital City Area Code +12305] to make a complaint. However, in order to appeal to the "State Post Bureau**", one of the following conditions needs to be met, and the complaint has been filed with the enterprise, and there is still no result for more than 7 days; Dissatisfied with the company's handling and response; The complaint channel of the enterprise is not smooth, and the complaint is not accepted.

4. You can also call "12315 consumer**" for complaint feedback.

How to deal with lost parcels of express delivery

1. If the online shopping package is lost, this is relatively simple to deal with, directly find the seller, and the seller will deal with it by himself: reissue or refund.

2. If the seller does not deal with it or is not satisfied with the handling, you can ask the official intervention of the online shopping platform if the communication is not resolved.

3. If it is a private mailing package, this is relatively complicated to handle. First of all, please provide the mailing slip (or courier number) and valid documents to the local courier point for claim processing.

5. If you are not satisfied with the result of the express company's claim, or the express company is unable to compensate according to the prior agreement, you can request judicial intervention.

6. Regarding the claim standard, each express company has regulations, and it is sufficient to make a claim in accordance with the compensation terms agreed at the time of delivery.

YTO belongs to the contracting system, that is, each person contracts an area, the contractor is responsible for the receipt and delivery of this area, the company sells the express order to the courier, and is responsible for helping them send the piece to the destination for a fee. These contractors help each other and send each other to other places to send express mail to the contracted area.

Pay attention to a few points: First, many express companies are obligatory for the sender, the money is for the recipient to earn, even if some companies have a delivery subsidy, it is very small, so the enthusiasm for delivery is not high. You should not find the person who sent the mail to you, but let the sender find the person who received his mail at that time, because it is more reliable for the contractor in the sending area to ask the contractor in the delivery area to deliver the goods as soon as possible, first of all, they are the same company, and they usually help each other in business, and secondly, there are rules and regulations, such as delaying delivery without reason will be fined.

Second, this kind of delayed delivery, for YTO company, is a contradiction between the two contractors, so the internal contradiction, so it must be an internal solution, no matter what, the elbow still needs to be turned in, so it is useless to call customer service complaints. They will only perfunctory you and beat you until you are out of gas. Complaints need to be addressed to the recipient.

3. If the express mail is not valued, then no matter how much the thing is worth, it will not be taken care of, and the loss and damage will only be compensated according to several times the express fee.

You can go through the normal process of urging or complaining. If you want to expedient, if it is the sender, you can call ** directly to the receiving outlet, and let the other party's customer service urge the mail on your behalf.

If it is the recipient and needs to be urged, first of all, enter the official website of YTO, enter the tracking number in the express inquiry area on the home page, and insert which city outlet the package has arrived. Then, if you find the outlet on the outlet query interface, the customer service of the outlet will be displayed, call the customer service number, and inform the other party of your own reminder needs.

Express is generally slow due to the sudden increase in the volume of parcels, individual express outlets or transfer stations burst caused by urging, urging can speed up the turnover of express mail, but if you encounter a serious backlog of parcels, multiple reminders are invalid, you can consider complaints. The official website of YTO has official customer service**, you can directly call this** to complain, or you can directly complain about YTO official through the post office.

Shanghai YTO Express (Logistics) **** was established on April 14, 2000, is a large domestic private express brand enterprise, is committed to becoming a "leading industry development company", with "creating a national brand" as its own responsibility, to achieve "YTO Express - Chinese Express" as the goal. Always adhering to the service tenet of "customer requirements, YTO mission" and the business philosophy of "honest service, pioneering and innovative". The company has 10 management areas, 58 transit centers, more than 5,100 distribution outlets, more than 50,000 employees, and its service scope covers more than 1,200 cities in China.

The company has opened special line services for Hong Kong, Macao, Taiwan, the Middle East and Southeast Asia. And registered CatsAllianceExpress (CAE) company in Hong Kong to carry out international express business.

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After the express delivery is damaged, the agreement between the two parties shall determine the liability for compensation according to the agreement, and if there is no agreement, it shall be in accordance with the law. Specifically, if the damage or the internal parts are short, the liability for compensation shall be determined in accordance with the insurance rules agreed between the enterprise engaged in express delivery business and the sender for the insured shipment; For uninsured shipments, the liability for compensation shall be determined in accordance with the relevant provisions of civil law.

After the express delivery is damaged, the agreement between the two parties shall determine the liability for compensation according to the agreement, and if there is no agreement, it shall be in accordance with the law. Specifically, if the damage or the internal parts are short, the liability for compensation shall be determined in accordance with the insurance rules agreed between the enterprise engaged in express delivery business and the sender for the insured shipment; For uninsured shipments, the liability for compensation shall be determined in accordance with the relevant provisions of civil law.

Express Claim Period: International mail can be 180 days from the date of delivery; Mail in remote areas within 60 days from the date of the user's inquiry; For ordinary cases, it is within 30 days from the date of the user's inquiry. According to Article 49 of the Postal Law of the People's Republic of China, after the user has delivered the mail, he can inquire with the postal enterprise with the receipt within one year from the date of delivery of the domestic mail, and the postal enterprise with the receipt within 180 days from the date of delivery of the international mail.

For the loss of the express company, it is a breach of contract, as the sender, you can require the express company to bear the corresponding liability for breach of contract, the parties to negotiate the loss of the act to solve, if the negotiation is invalid, the sender can file a lawsuit with the people's court in accordance with the law, through litigation, require the express company to bear the liability for breach of contract according to the agreement and relevant legal provisions, and the parties can verify and determine according to the actual situation and relevant legal provisions.

1. Whether the item is insured or not, the sender is free to choose, the maximum insured amount is 10,000 yuan, and the rate is 1%; 2. Compensation shall be made for the damage to the insured items according to the actual damage (the determination standard for the actual damage of the goods shall be calculated based on the average market price of the place where the goods arrive), and the loss of the insured items shall be compensated according to the declared value, but the maximum shall not exceed the insured amount; 3. Uninsured items: If the value of the application is less than 1500 yuan, the carrier will compensate according to the application value; If the value is more than 1,500 yuan, the carrier will only compensate 1,500 yuan; 4. For the damage of uninsured items, the carrier shall compensate according to the degree of damage according to 3 5 times of the actual freight (if the declared value filled in the waybill is lower than three times the actual freight, it will be compensated according to the declared value).

YTO Service** is 95554. Respond your questions to the company first. They'll take care of it for you. As long as the things you provide are reasonable and compliant. will meet your handling opinions.

YTO Express's complaint method is as follows:Mobile: Honor 60.

System:. >2. Enter "YTO" in the input box and click on the YTO Express applet.

<>5. Enter the content you want to complain about below and click "Send".