The phone appears to have been deactivated by the administrator s encryption policy or credential st

If your phone says "Deactivated by administrator, encryption policy, or credential store", you can try the following methods to resolve the issue:

1. If you have set up a VPN network, you can cancel the VPN network and try again.

2. Confirm whether you use third-party lock screen software, if so, it is recommended that you can uninstall it.

Open System Settings

Turn on the VPN <>

Clear all VPNs

Successfully removed all VPNs

Go back to the previous interface and the problem is solved.

Is the mobile phone used by the landlord a Huawei mobile phone? The steps are as follows:

1. Open Settings -> Lock Screen > Password -> Pattern->

2. Set the unlock pattern.

3. Set a backup password.

4. Turn off the screen and go back to the lock screen.

5. Deliberately enter the wrong pattern many times in a row, and the system prompts you to try again after 30 seconds of countdown.

6. Click "Unlock with Alternate Password" in the lower right corner

7. Enter the correct backup password.

8. Congratulations, the current lock screen of your Huawei phone is passwordless.

It's useful, please like it if you see it, thank you!

Summary. 1. Since some apps have set security policy permissions, the system must set a lock screen password to use this kind of software, so please check whether you are logged in to the app with a security policy (such as: Exchange account, anyoffice, mobile phone, etc.), if so, please log out of the account of the above app first, and then enter Settings > Advanced Settings > Security > Delete Credentials.

Note: Deleting credentials clears the user's account information at the same time as they are deleted.

2. Go to the Device Manager to temporarily remove the application: Device Manager, temporarily deactivate.

What should I do if I can't cancel the lock screen password of my Huawei phone? and the No Password column says "Deactivated by Administrator, Encryption Policy, or Credential Storage".

1. Since some applications have set security policy permissions, the system must set the lock screen password code when using this kind of software, so please check whether you are logged in to the application with security policy (such as: Exchange account, anyoffice, mobile phone, etc.), if so, please log out of the account of the above application first, and then enter Settings > Advanced Settings > Security > Delete credentials.

Note: Deleting credentials clears the user's account information at the same time as they are deleted.

2. Go to the Device Manager to temporarily remove the application: Device Manager, temporarily deactivate.

3. If the above operations do not solve the problem, please operate in the following way (some product ROMs are in safety considerations after upgrading, and the function of preparing for rotten and using the digital dense code is not applicable to this solution):

1) Please go to Settings > Lock Screen Password > Pattern Password to enter the set pattern password;

2) Enter the backup digital password to turn off the screen of the phone;

3) Enter the wrong pattern password 5 times on the unlock screen, wait for 1 minute;

4) Enter a backup digital password, which will be automatically set to no password.

Note: When the lock screen style is set to no password, the fingerprint unlock will disappear.

4. If the problem still cannot be solved, please back up the important data of the mobile phone and restore it to factory settings.

Recommendations:1Turn the computer back on and off.

2.Settings -- General -- Security -- Clear Certificate.

3.If the screen lock setting is grayed out and the words "Administrator, Encryption Policy, or Certificate Stored" are displayed except for the password, this is because the device encryption or encryption of the external SD card is set in the phone. If you need to change the lock screen mode, you need to decrypt the device or external SD card first.

Operation: 1. Cancel device encryption. Method: Settings - Security - Decrypt Device - Click "Decrypt Device" - Enter the lock screen password - Tap the word "Decrypt Device" at the bottom of the screen again - Wait for completion.

Note: The phone needs to be connected to a charger when unencrypting the device.

2.If you can't do it, it is recommended that you back up your phone data (**book, SMS, multi** files, etc.) and restore factory settings (go to phone settings - reset - factory reset).

If the problem persists, it is recommended to send the phone to the nearest Samsung service center for testing and further processing.

Possible causes and solutions:

1) Caused by applying security policies.

Settings > Advanced Settings > Security > Delete credentials;

Settings > Security > Privacy > Encryption > Credentials > Delete all credentials;

Note: Deleting credentials clears the user's account information at the same time as they are deleted.

2) After the special app is activated, "no password" is not allowed to cause the app to be temporarily removed and activated in the device manager

Settings > Advanced Settings > Security > Device Manager;

Temporarily deactivated.

3) If you still can't solve the problem after trying the above methods, please follow the steps below:

a.Please enter:

Set >> Lock Screen Password >> pattern password.

Enter the password you set;

b.Enter the backup digital password to turn off the screen of the phone;

c.Unlock the screen and enter the wrong pattern password 5 times, wait for 1 minute;

d.Enter an alternate passcode and it will be automatically set to no passcode.

Note: When the lock screen style is set to no password, the fingerprint unlock will disappear.

After the EMUI platform of some products is upgraded, the backup numeric passcode function is removed due to security considerations, so this solution is not applicable).

4) If the problem still does not work, please back up your phone data and restore it to factory settings.

The operation method of factory reset of each operating system is as follows:

EMUI : Tap Settings > System > Reset, then tap Factory Reset.

EMUI, EMUI : Tap Phone Settings > Advanced Settings > Backup & Reset > Factory Reset.

EMUI : Tap Phone Settings > All Settings > Backup & Reset > Reset your phone.

Get a new one, don't use the old one.

Set up --- security--- remove certificates--- lock screens--- passwords, and you're good to go.

dyc0827 2016-6-24 16:46Design a graphical password, and then enter an alternate numeric password. Lock the screen, deliberately enter the wrong graphical password, and then unlock it with an alternate numeric password. Try it. .

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