There are several main rights of bank consumers

1.The right to know the truth. That is, consumers have the right to know the truth about the process of purchasing and using goods or services they receive.

2.Choice. That is, the right of consumers to choose goods or services independently.

It includes two aspects: one is to have full choice of commodity varieties, service methods and their providers; Second, the choice of goods and services and their suppliers should have the right to decide freely without compulsion.

3.The right to security of persons and property. That is, consumers have the right to purchase goods if their person and property are threatened.

4.Trading rights. It refers to the right of consumers to obtain fair trading conditions such as quality assurance, fairness and reasonableness, and accurate measurement when purchasing goods or receiving services, and the right to refuse the forced transaction of operators.

5.legal claims. The right to claim compensation refers to the right to claim compensation when rights, resources, etc. are infringed or lost due to individual or collective damage.

6.The right to knowledge. That is, consumers "have the right to access knowledge about consumption and consumer protection." ”

7.The right to establish consumer organizations. It includes two aspects: one is the right to require the state to establish a functional agency to represent the interests of consumers; Second, it has the right to establish its own organization and safeguard its own legitimate rights and interests.

8.The right to supervise and criticize means that consumers have the right to supervise goods and services and the protection of consumer rights and interests. In particular, consumers have the right to participate in the formulation of national consumer policies and related legislation, and to monitor their implementation.

9.The right to be respected. Consumers enjoy the right to have their personal dignity and national customs respected when purchasing and using goods and receiving services.

One. Freedom of access.

Two. Buy, use all legitimate products and features offered by the bank.

Three. The power to require banks to provide security for personal funds and personal information.

Four. The right to request the bank to provide quality service.

Five. When personal funds are lost due to the bank's responsibility, the bank has the right to claim compensation. If necessary, the bank may be held legally responsible.

Banks have the right to equality of the main rights of consumers.

The right to choose, the right to fair trade, the right to damages, the right to education, the right to respect, the right to supervise the tomb.

China Banking Association.

The Consumer Protection Committee was established in 2011. Since its establishment more than two years ago, under the guidance of the China Banking Regulatory Commission, the Committee has formulated a number of industry norms such as the Convention on the Fair Treatment of Consumers in China's Banking Industry, organized and carried out the activity of "Popularizing Financial Knowledge", compiled the "Reader on the Protection of Consumer Rights and Interests of Bank Employees", and comprehensively built a platform for the protection of consumer rights and interests.