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Goubuli Baozi said in the statement that he would call the police to deal with it, and the reason why I said this is that they didn't think about how to deal with this matter, so they hurriedly issued a statement, which can be said to be a relatively failed public relations. Goubuli has a century-old brand, many people know this brand, even under the current trend of the times, these century-old brands still have a place, but for some consumer evaluations, some brands will accept these opinions, while others will be-for-tat. Why is the hundred-year-old dog ignoring buns evaluated by netizens as unpalatable?
Is this a true testimonial? I believe that many partners who have never eaten want to know about it.
Recently, a netizen went to Goubuli Bun Wangfujing Main Store to eat steamed buns, and then began to evaluate the steamed buns, we can see that the man in ** spent 60 yuan to buy eight steamed buns with sauce meat, and then spent 38 yuan to buy eight pork buns, and then netizens gave comments on these steamed buns, he felt that the steamed buns with sauce meat were more greasy, and he didn't use good materials. And the skin of the pork bun is very thick, there is not much filling, and there is a feeling of sticky teeth when eating. After that, the man said that if you want to say how unpalatable it is, it won't be enough, but it's about the same as the more than 20 yuan outside, and the two drawers of buns cost 100 yuan a bit expensive.
The merchant's response attracted the attention of many netizens**After it was issued, Goubuli Baozi quickly registered on the official Weibo and released a statement on the Internet, saying that the publisher of ** had violated the reputation of their restaurant, and then the restaurant would investigate the legal responsibility of the relevant personnel, and also claimed to report to the police. After this statement was issued, there was a very heated discussion on the Internet, because in **, we can see that it is just a real evaluation of this restaurant after experiencing it, and this evaluation is the same as the evaluation we used to go to the platform after eating. The comments about the unpalatable taste of this restaurant are not only said by this netizen.
We can see that the online score of this restaurant is only a few points of 2.00 points. <>
Why can't a century-old brand store accept the evaluation of others In fact, for merchants, there are some problems of mentality, and for a century-old store, it must be able to withstand the test of consumers. Since there are different voices coming out, why not think about how you can improve it. For every consumer, they are qualified to evaluate the service they have experienced and the food they have eaten, no matter what kind of evaluation is made, as long as it is not a malicious evaluation, these are all that need to be carried out by the merchant, if there is indeed such a problem in the store, then it must be changed in time.
This is how a brand can develop for a long time, and then it didn't take long for Goubuli to find out that it was wrong to do so, and then he deleted this statement, and also canceled the official one, but what has been done has been done, and there is no way to make up for it. <>
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Goubuli buns are a century-old shop, and some netizens said that his buns are not worth the price, and this shop feels that ordinary people are not qualified to say that this store is not good, so he chose a tough way - call the police to solve this matter, and want to shut up those netizens who have bad reviews in this way.
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Because Goubuli Bun Shop thinks that the netizen posted ** on the Internet, which has caused widespread attention on their reputation, and feels that the netizen has violated their reputation, so they chose to call the police.
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Goubuli Bun Shop is already a time-honored brand that has operated many stores, and it can't stand the bad reviews from netizens, thinking that its own store is not as bad as they say, so it chooses to call the police.
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I think someone should have commented badly about their store and infringed on their rights and interests, so I chose to call the police.
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This kind of complaining behavior is normal, after all, it is people who try it themselves and feel their own feelings. However, Goubuli Bun Shop is not happy, Goubuli Bun Shop also issued a statement, saying that the blogger was slandering them and had called the police to deal with it. The statement that the dog ignores the buns has caused a lot of netizens to complain, why, it's not delicious.
03. As a consumer, do you have the right to comment on the unpalatable? Yes, even if others think it is delicious, but consumers themselves find it unpalatable, it is also subjectively evaluated. As long as it makes sense, it's not nonsense.
Moreover, if you open the door to do business, if you can't accept bad reviews, you shouldn't do it. Consumers spend money to eat, so they naturally have the right to evaluate.
The store itself has a poor evaluation, and this time it has pulled itself to the cusp of style, and now it is no longer complained by consumers who have eaten their store, but by netizens on the whole network, and it is estimated that it is not far from closing.
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That's right, everyone has the right to rate the taste of a food store, and if it's delicious, there are no bad reviews.
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The evaluation of netizens must be correct, Goubuli Baozi boss called the police to protect the reputation of his store, but in fact, the Weibo blogger recorded and evaluated his dining feelings, which is a person's rights and freedoms, not malicious slander and slander.
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I don't think there's anything wrong with that, consumers have the right to make this evaluation, as long as you don't feel good, you can give a bad review.
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Goubuli bad reviews call the police, no matter what brand it is, it is impossible to satisfy everyone, and it is true that there are big brands that are getting worse and worse, so consumers also have the right to demand quality.
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Netizens think that this dog ignores the bun shop is really unreasonable, let's mess around. What was supposed to be a small matter would alarm the police.
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Isn't this a typical thief shouting to catch a thief, the problem of his own store has to be transferred to others, saying that others give malicious bad reviews, and netizens' eyes should be bright.
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If you get a bad review, you will call the police, if there is no problem with the bun, will someone maliciously give a bad review? I blame others for having a problem with my bun, I'm really speechless.
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This store is also amazing. Their own products are poor, and consumers are not allowed to tell the truth.
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First, sell the old according to the old, so that the brand is difficult to have room for growth. Compared with emerging brands, many time-honored brands have advantages. Time-honored brands have higher visibility and popularity.
But now many time-honored brands rely on their own popularity, do not take consumers seriously, and the employees and managers inside feel that they are the first in the world, they have not thought that the success of time-honored brands has always relied on the trust of customers.
Second, if you don't pay attention to quality, you will eventually be eliminated. For a brand to continue for a long time, the most important thing is always the quality of the product. A shop like Goubuli Bun will not be able to accept bad reviews from customers, and if it does not correct the quality of its products, it will eventually be eliminated under fierce competition.
There is data that many stores in Goubuli have been in a state of loss for several years, which has something to do with their quality.
Third, pay attention to consumer reputation, time-honored brands have a way out. After the bad review alarm incident occurred in Goubuli Wangfujing store, Goubuli Group issued an apology statement, saying that the alarm was a private act of the franchise store and had nothing to do with the group, and it would terminate the cooperative relationship with Wangfujing store. A time-honored brand should pay more attention to the reputation of consumers, if it is not to put the customer first, regardless of the customer's experience, it is difficult for the time-honored brand to have a way out.
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People's perceptions are different! As for the fact that the dog ignores the buns, it is not delicious, it can only be said that the dog ignores the responsibility of the manager of the bun shop. If this goes on for a long time, the more people complain.
It is not impossible to show that it will really be eliminated by the times! The times are developing, and people's tastes are also changing. This is normal!
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Yes. In the past, it was because the Internet was not developed, so everyone thought that the taste of Goubuli buns should be good. Now that the Internet is developed, everyone finally knows that Goubuli buns are not delicious.
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Yes, this is the Internet era, good and bad will be judged, whether it is a restaurant or a company, it must progress and keep pace with the times in order to develop in the long run.
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They haven't been abandoned by the times, but their sales are still very high, and they have a strong sense of presence.
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A bad review is fatal for Goubuli buns, not to mention that this kind of public complaining thing is not delicious and expensive! It's like being your own child, no matter how ugly and naughty you are, you don't allow others to criticize half a sentence, you can say whatever you want when you go home, outsiders just can't!
3. Many stores have bad reviews, and the dog who has relied on tourists for a long time to make profits ignores it, and the business road may come to an end. In fact, the bad reviews of Goubuli buns are not only Wangfujing, there are a lot of bad reviews in the public information of many stores, these bad reviews are mainly about poor service, and customers say that the service staff forcibly ordered, for Goubuli buns used to be very brilliant, and even a business card in Tianjin, but now, Goubuli buns have been gradually declining, and ordinary people really can't afford this priceLocals are too expensive and outsiders are reluctant to come when they see bad reviews, and it is really unknown how long this kind of shop can be opened, Dogs, who rely on tourists to survive, are struggling to survive in a sea of bad reviews, and now that the crisis has failed in public relations, the image has been damaged, and I am afraid that it will be even more difficult to survive in the future.
Finally: I especially want to know, did Feng Gong pay for the advertising that Gou Buli did on the Spring Festival Gala that year?
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It can be said that consumers have the right to evaluate the quality of food after spending money, and the store itself is not good enough.
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From this incident, it can be seen that the attitude of the head office of the dog is very problematic, even if she chooses to call the police, ** will not accept it.
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It can be said that the evaluation of a thing as good or bad is our freedom of speech, we can say that something is good or bad.
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If this is true, then the Goubuli bun shop has misplaced the focus. Customers find it unpalatable, not to mention time-honored brands or general restaurants, first of all, self-examination, why do customers find it unpalatable? how to improve and so on. Certainly not an option to call the police.
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Of course, it can't be like this, it's unpalatable. As long as everyone doesn't involve swearing, politics is fine, so it's a bit ridiculous for businesses to do that.
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Gou Bu ignored the police because he thought that this food blogger had violated them, and felt that they were misleading netizens by making false reports, but I personally feel that Gou Bu Li's practice is really to recruit blackmail, and in many cases, as long as you laugh at yourself, you will win a lot of favor. But the dog ignored it and chose another path.
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Goubuli Bun Shop believes that the netizen's evaluation has affected the reputation of the store, will affect everyone's opinion of Goubuli, and then affect the sales of the store and damage the interests of the store, so it is understandable that the store called the police.
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It may be that the Goubuli bun shop feels that it has been evaluated unfairly and wants to get an explanation, but this is a civil dispute and should be resolved through negotiation.
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Because the steamed bun shop thinks that the netizens are maliciously slandering, resulting in the bad business of the steamed bun shop, it is necessary to call the police to arrest the netizens.
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This is a civil dispute, and it is useless to report the case.
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I think that good is delicious, and bad is not delicious, if you finish eatingAs long as the customer says it is not delicious and is "warned", then there is really no need for this store to exist.
Here's the thing, a blogger is going to visit the store to see how "terrifying" this restaurant, which has the lowest rating in the Wangfujing area, is. So I started my own evaluation after ordering the sauce meat bun and some food, and there was it in **"I feel like it's full of fat" and "I'm very greasy".RestaurantThe person involved and the blogger should be held accountableand let them be held legally responsible, thoughThe message was subsequently deleted.
Second, the time-honored brand should also have the courage to admit shortcomings and accept opinions This store said that the anchor was malicious and slandered and published false information, and the police have been called. And the blogger said that he did not receive any notice from **. But at this time, netizens began not to buy it.
To sum it up, there are a few points:One is that it is unpalatable, and the store is a big bully. The second is that some people have been there, saying that it is really difficult to eat, and they will not go again in the future.
The third is to ridicule that the dog is getting worse and worse, and quickly close the store.
But to be honest, customers can eat it completely if it's not delicious, this store'sThe rating is only out of 5).Many customers say that the sale is expensive and not delicious, could it be that these customers are sent by the enemy army to suppress them? I think it's more because what this store does is unpalatable, and it doesn't have the quality of a time-honored brand at all, but it is swaggering here under the brand of a time-honored brand. The times are advancing, people's requirements are getting higher and higher, and time-honored brands don't want to think about how to innovate and always think about how to continue to develop.
The opinions of the guests are not accepted, the complaints of the guests are not handled, and the idea of always thinking that whoever gives me a bad review is a bad person will definitely not go farIf you have the ability to let everyone try it, you won't know how many pounds and taels you haveThe war of words is useless.
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was commented by netizens as unpalatable, and the dog ignored the steamed bun shop and called the police, but the netizens did not wronged the goubuli steamed bun shop, his steamed buns are indeed not delicious and expensive, and I personally think that the store should not call the police.
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It's really unpalatable, as a consumer, you have the right to evaluate the quality of food, after all, everyone's taste is different.
I think the whole incident of Zhang Zetian's reply to netizens is not very real news, in fact, on the whole, Zhang Zetian went abroad not to avoid domestic rumors or various scandals, <> >>>More
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