How to deal with shopping disputes between tour guides and tourists?

In the case of protecting yourself, if the tour guide still does not forgive, you may wish to spend money to "avoid disaster", keep the evidence, and file a claim with the travel agency within 30 days after the end of the trip with the evidence and contract. If the travel agency refuses, it can file a complaint with the consumer association or the relevant department that regulates tourism. If the matter is still not resolved after the complaint, you can choose to go to the court to sue and use legal means to protect your rights.

China has the "Tourism Law", and the 35 articles of the law clearly stipulate the issue of compulsory shopping rights protection. Therefore, tourists do not have to be afraid of being forced to shop by tour guides in the process of traveling, as long as there is evidence left, rights protection will be very smooth. Now, more and more tour groups, both regular and low-priced, are adding shopping to the program.

It's just that some groups are forced to buy, and some groups don't buy at will. Therefore, it is very important to be familiar with the law and know how to defend rights. When there is a shopping dispute with the tour guide, there is no need to be afraid or tough, as long as there is sufficient evidence to defend your rights.

Recently, a tour guide in Lanzhou forced tourists to buy jade products, which has caused heated discussions, and it is true that the chaos in the tourism industry needs to be supervised and rectified. In the past, travel was to go out to relax, but now travel is to go out to see a variety of specialties, so that many tourists feel helpless.

If travel agencies want to develop, they should understand a truth, that is, relying on forcing tourists to buy products will not be long-term. Nowadays, many tourists are very resistant to travel and shopping, and if this industry is not rectified, I believe that this industry will soon be depressed. Nowadays, many private tour operators are booming, I believe that it is because tourists are already extremely dissatisfied with the routines of travel agencies.

Only by putting tourists first and taking care of their feelings during travel can the tourism industry flourish and reach a higher level. If not, travel and shopping will continue to be entangled, and travel agencies will be killing themselves.

In this case, it is best to keep your sanity and not let yourself do it. At the same time, I will call ** to deal with this matter by calling the police or negotiating with others.

They should protect their legitimate rights and interests in accordance with the agreement of the travel contract. To avoid arguments while traveling, first protect yourself and then look for the right opportunity to coordinate with the tourism administration.

The two sides can negotiate a solution, and they can also seek legal help, so tourists must not choose low-cost travel routes, and they must have professionalism as tour guides.

Tour guides should follow the tourists' own wishes, and must not force tourists to trade, and must abide by their own professional ethics and legal provisions.

First of all, it depends on whose problem it is, if it is the tour guide who forces the tourists to shop, it must be the problem of the tour guide, and the tour guide needs to be punished; If the dispute between the tourist and the seller affects the tour guide, then the tourist should be asked not to buy it again.

Summary. Hello friends, in the event of a conflict between the guide and the guest of the shopping store, the following measures are recommended:1

Calm down: When a conflict occurs, stay calm and try to calm the dispute to prevent the situation from deteriorating. 2.

Circumvention of the situation: If the conflict cannot be handled, it is possible to try to circumvent the situation. For example, guests are advised to wait in other areas for a while, or to allow the guide to leave the venue temporarily to avoid escalating conflicts.

3.Understand the situation: Understand the reasons for the conflict, the demands and emotions of both parties, etc., so that you can better solve the problem.

4.Negotiated settlement: Trying to resolve a conflict through negotiation allows both parties to discuss the problem, understand each other's ideas, and find a solution.

5.Seek assistance from superiors: If the conflict cannot be resolved, it is advisable to seek assistance from superiors to better resolve the issue.

Hello friends, in the event of a conflict between the guide and the guest of the shopping store, the following measures are recommended:1Calm down:

In the event of a conflict, stay calm and try to calm the dispute to prevent the situation from deteriorating. 2.Circumvent the state of affairs:

If you can't deal with the conflict, you can try to avoid the situation. For example, guests are advised to wait in other areas for a while, or to allow the guide to leave the venue temporarily to avoid escalating conflicts. 3.

Understand the situation: Understand the reasons for the conflict, the demands and emotions of both parties, etc., so that you can better solve the problem. 4.

Negotiation and resolution: Try to resolve the conflict through negotiation, and both parties can discuss the problem, understand each other's ideas, and find a solution. 5.

Seek assistance from superiors: If the conflict cannot be resolved, it is advisable to seek assistance from superiors to better resolve the issue.

In the shopping store, how to deal with the conflict between the guest and the guest, the waiter?

Hello friends, the waiter has a conflict between the guest and the guest in the shopping store, and the waiter can deal with it like this: 1Calmly intervene:

The waiter should remain calm and not be affected by the emotions of the guests. The waiter should try to understand the position of each bright guest and try to solve the problem. 2.

Listen to all guests: Waiters should listen to all guests involved in conflicts and understand their perspectives and requirements. This helps the waiter to better understand the nature of the conflict and find a better solution.

3.Provide neutral solutions: Waiters should come up with neutral solutions that meet the needs of all guests without disrupting the store and staff.

Such a plan needs to be developed on a case-by-case basis and needs to be approved by all guests. 4.Apologies and compensation for the guests:

If it is the fault of the store or the waiter that caused the conflict, the waiter needs to apologize to the customer and provide some compensation. This helps to ease the emotions of guests and strengthen their trust in the store.

We did encounter such tour guides, so in the end, we had a reasonable communication with the relevant personnel, and then properly dealt with the problem, and later made suggestions to prevent such a situation.

Therefore, it is very important to learn the ability to communicate and get along, so that we can become more secure when solving problems, and the following steps should be achieved in communication:

1. Communication should be confident, generous and decent.

No matter who the other party is, we must first maintain self-confidence, do not be unconfident, whether it is words or deeds that look submissive, which is not conducive to communication, so we must behave generously and decently, and be confident between the lines when talking, so that the things we communicate will be successful, and half of the defeat will be done.

2. Pay attention to politeness and tactfulness in conversation.

When communicating, we can be straightforward about our intentions, but try to be tactful. Remember to go around and down, no one will like this, be sure to say your opinion in one sentence, straight to the point will help us improve the efficiency of doing things, and the other party will also save a lot of time.

3. Listen and communicate patiently.

Be patient in communication and don't show boredom. If you really don't like to hear it, you must know how to avoid it skillfully and politely. In this way, you can also take into account the feelings of others.

4. Maintain a degree of communication.

If the other party is a person with a strong personality, it is likely that the communication will not be smooth enough in the process of communication, so you must know how to keep advancing and retreating in moderation, overcome rigidity with softness, and slowly persuade him.

5. To talk, you need to know more about each other.

No matter who we communicate with, we must have an in-depth understanding of each other in advance, so that it is easier to rent a stove list when talking, if we don't even know who the person we are communicating with, then how can we communicate more smoothly and happily, and sincerely.

I am a tourist lover, and I have also met tour guides who are forced to shop. I can, first, by not reporting the low-price group to avoid the forced to open the eyes of the guide Chang La New Year's purchase, second, through negotiation and communication to solve the problem, and third, to find the relevant departments to come forward.

First, not reporting low-price groups can effectively avoid the problem of forced shopping guides. The fundamental reason why many people have encountered the problem of forced shopping guides is that they have signed up for low-cost groups. Since low-priced groups are unprofitable, there will be acts of profiteering through forced shopping guides.

Therefore, when we travel, we can effectively avoid the problem of being forced to buy by not reporting low-cost groups. The feeling of the low-price group is not good, even if it does not involve the problem of compulsory shopping guide, we should not report the low-price bureau group.

Second, when you encounter a forced shopping guide, you can solve the problem through communication and coordination. Although we can take various measures to avoid being forced to shopper as much as possible, we may still encounter the problem of forced shopping guide in the process of traveling. At this time, we must first remain calm and rational, and then solve the problem through communication and coordination.

We can communicate with the other party and solve the problem of compulsory shopping guide by arguing with reason, so as to safeguard our own interests.

Third, if communication and coordination are ineffective, we can find relevant departments to solve the problem. Sometimes, communication and coordination may not solve the problem of forced shopping guides. At this time, we need to ask the relevant departments for help.

We can explain the situation we encounter to the relevant departments and ask them to come forward to solve the problem, so that we can effectively safeguard our own interests, and at the same time avoid unnecessary troubles, so that our trip can be happy.

In conclusion, forced shopping is something that can be solved through one's own experience.