Hello, Lenovo A398t black screen when opening some software, what s going on??

Compatibility issues, uninstall the software.

Hello, sorry for the inconvenience.

It is recommended that you first confirm whether the current device is turned on, and make a simple judgment by dialing ** or adjusting the volume button from other mobile phones

a.Power on status:

If there is a black screen after the call and you can't wake up normally, if you have a film on the body, it is recommended that you remove it, if there is an abnormality, it is recommended that you send it to the repair station in time;

After using some specific software, please uninstall and reinstall the software, or consider backing up the body data for factory reset attempt, and back up some important and files stored in the body before the recovery operation, such as text messages, contacts, **, software, etc., to avoid unnecessary losses;

If it cannot be improved after the above operations, please send it to the repair site in time, which may be caused by abnormal display screen or wiring.

b.Shutdown status:

1.It is recommended that you reinsert the battery to try to restart, if you have other batteries, it is recommended that you replace them;

It is recommended that you use the standard charger to charge for about 30 minutes, and then press and hold the power button again.

If the problem cannot be effectively solved, we recommend that you take the time to go to a nearby Lenovo authorized repair station for specific testing and treatment.

Charge it for a while and then turn it on, and then charge it every time you wait until the power is running out, otherwise the phone will be badly damaged.

You can access:

Consult to find out.

The program uninstall is not clean, open the file management settings to show the hidden files. Delete it and you're good to go.

Dear users, hello!

This is the Lenovo FAQ knowledge base, which has a relatively complete answer and know the process and analysis:

Phone black screen solution:

1. In the power-off state, press and hold the power button and the side volume button down button at the same time to turn on the phone.

Long press the side volume button down for about 15 seconds until the phone screen shows the android icon and the phone enters recovery mode.

3. Tap the bottom right corner of your phone's screen, and a menu option will appear.

4. Press the volume button on the side and press the lower button to display "wipe."

data/factory

reset", and then tap OK in the lower-left corner of the screen to confirm.

The screen is inverted by pressing the side volume button and the lower button is displayed in the reverse color of "yes--deletealluser."

data", and then tap OK at the bottom of the screen to clear all user data stored on your phone.

5. Press the side volume button and the lower button to display the inverted color "WipeCachePartition", and then tap OK in the lower left corner of the screen to clear the cache partition in the phone.

6. Press the side volume button and the lower button to display "reboot" in the reverse color

system

NOW", and then tap OK in the bottom left corner of the screen to restart your phone.

Dear Lenovo mobile phone users, hello!

We're sorry to trouble you with your phone.

Lenovo A398T+ mobile phone call, close to the ears and cheeks, in order to avoid mishandling the touch to the phone, the screen will automatically lock the screen and go black, please understand. If you don't need this function, you can go to the "Dial--Menu Key--Call Settings" on your phone and uncheck "Proximity Sensor".

According to the description, if it is abnormal, as long as the phone calls, the screen will start to go black, and the screen will not be able to turn on after the other party hangs up. It may be due to the fact that your phone's film or case covers the relevant part of your phone's screen.

Or the system is abnormal, try to wait for a while, or restart the device to observe the use.

You can try to restore the factory settings of your phone (pay attention to back up important data on the body) to eliminate some abnormalities caused by conflicts and interference of related software.

The problem is still the same, we recommend that you take the time to go to your local Lenovo after-sales service center and let the engineers help test, calibrate and solve it. You can log in to the official website to check the address.

It's stuck, it belongs to the program doesn't respond, it's not a problem, if the phone is more stuck, this situation is still very common.