What are the responsibilities of the merchandiser in the paper packaging factory, and what should I

Basic knowledge for packaging merchandisers.

1. Merchandiser Responsibilities:

1. Track the production of each order and deliver the goods to the customer smoothly, and collect the money recovered.

2. Keep in touch with new and old customers, increase communication, and understand customer needs.

3. Receive complaints from customers and transmit the relevant information to the relevant departments of the company.

4. Grasp and understand market information and develop new customer sources.

5. Do a good job in after-sales service.

2. What the merchandiser should do after receiving the order:

First of all, let's talk about the method of receiving orders.

1 customers to the factory to place orders: telex orders, mail orders, oral orders and so on, each order is different, our merchandiser should pay attention to them into written orders.

When placing an order, we should pay attention to the problems in all aspects. For example: color, quantity, etc.

2 Review of Orders.

Each order is a different pattern, different fabric, different process, and even different equipment. First of all, it depends on whether our current level can meet the requirements of our customers, which is the key.

It is necessary to distinguish whether this order is a processing order or an OP order.

3. Open a production order and process card.

When each order is opened, be sure to write the customer's requirements clearly on the production order. Before handing over to the production department, you should ask the warehouse whether the raw materials are enough for the production of this order.

4. In the production process, if there is an unexpected situation that cannot meet the customer's requirements, we must reflect the situation to the top of the company in time to find a solution.

5 Samples. The purpose of the sample is to see whether the company's goods can meet and meet the requirements of customers, and it is also the basis for large goods and production. In general, according to the normal procedures, all the samples are approved by the customer himself and then placed an order to make goods.

6 Modify Order.

The general situation is to ask the customer to place a new order, and the merchandiser will re-open the order and hand it over to the production department for production.

When the customer asks to cancel the order, the merchandiser must take back the old information (production order, process card).

7 After the large goods are produced, they must be shipped according to the row.

3. After-sales service.

In the event of a customer complaint or return:

For customer complaints, we need to understand the cause of the problem, and take measures to find a countermeasure to avoid the next occurrence.

When a customer asks for a return, the first thing is to try to make the customer accept our problem. If it can be repaired, the finished product will be repaired before shipment.

If it is very serious, it will be re-produced, and the supplementary order will be produced and then delivered.

There is also the use of mutual concession discounts.

Sometimes it can only be done at the customer's request. The most important thing is how to think about how to achieve a win-win situation for the company and the room.

Fourth, how to communicate well to make the documentary work better.

Communicate with all departments in our factory:

In the face of the production department, we are the customer, and everything we do is responsible for the boss and the customer at the same time. Communicate more with various production departments, so that they can more clearly understand the customer's intention when producing each order, so that the production is smoother and can better meet the customer's requirements.

Copying is all the same.

Get the order request from the sales side. Place an order with the factory and agree on the delivery date. Book when the goods are almost good.

Then the goods are put into the warehouse, and the customs declaration is good.

1.Confirm the terms of the contract regarding packaging and clarify the packaging requirements, including the inner and outer packaging.

2.Select and purchase the appropriate packaging materials, including the materials and quantities that meet the requirements.

3.Implement packaging requirements in accordance with the contract.

First, the main work content of the carton factory is as follows:

1. Responsible for the record tracking and reply of customer order information, and determine the quantity, color, model, series, specification, size, payment, etc. of the order;

2. Responsible for the summary and entry of the daily sales list;

3. Record customer concerns and opinions in order to solve after-sales problems in a timely manner;

4. Do a good job in receiving orders and improving sales skills;

5. Proficient in product series, model, size, color, package number and other professional knowledge.

6. Coordinate the sales of each business, do a good job in the communication of each customer and the information and reply to customer orders;

7. Cooperate with the financial department to do a good job of verification and reconciliation;

8. Responsible for statistics and other related work;

9. Complete other tasks assigned by the leader.

Second, the job requirements of the merchandiser in the carton factory are as follows:

1. Able to endure hardships, have strong adaptability, and be able to adapt to long-term business trips;

More than 10 years of working experience as a merchandiser in a carton factory;

3. Careful, patient, self-motivated, responsible, and united;

4. No infectious diseases, no criminal record, honest person;

5. Proficient in the use of office software;

6. Strong language communication skills, independent handling of work.

What does a merchandiser do?

The nature of the carton merchandiser is no different from that of the merchandiser in other industries, mainly after the salesman of your factory receives the order, then it is your work.

You have to apply for scheduling, but also to the workshop to supervise the quality, but also to take large samples to the board, in a word, chores and tired.

But let's take it one step at a time, you can't get promoted all at once.