How do I file a complaint in the Cainiao Alliance?

To complain about the rookie alliance, you must first open the logistics details page of ** or Tmall to initiate a complaint, and the rookie will soon arrange for customer service staff to intervene to deal with it, and then generally contact the customer within three working days, and the result will be notified by SMS.

You can also complain about the courier company on the State Post Bureau**, first open the State Post Bureau**, the first step: log in to the complaint**, click on "New User Registration" to fill in the basic information, including real name, contact**, etc., and successfully register.

Step 2: Successfully log in, click "I want to appeal", select the name of the company you want to complain about, the content of the complaint, and then fill in your name, **, courier number, etc., so the courier bill must be kept, and there is the relevant information necessary for complaints.

Step 3: Complete the appeal and see your appeal status change to "Processing".

The State Post Bureau promises to reply within 30 days, but according to the experience of netizens, the courier company will understand the situation after two or three days and deal with it accordingly.

There is a process for the application and complaint of the rookie alliance,First open the ** or Tmall's logistics details page to initiate a complaint,Soon the rookie Xiaoer will arrange customer service staff to intervene in the processing,After that, we will generally contact us within three working days for verification,There will be a short message notification as soon as the processing result comes out,Relatively speaking, it is relatively simple。

Summary. UNPA Complaint ** is 12305. If the enterprise is not satisfied with the results or does not reply within the specified time limit, it can file a complaint with the local postal administration or the State Post Bureau through the "12305" special service**.

The complaint receiving body shall complete the handling of the complaint within 30 days from the day after receiving the complaint. Where it is possible to respond to acceptance on the spot, a response shall be made on the spot; If it is not possible to reply on the spot, a decision shall be made to accept or disapprove the appeal within 5 days of receiving the appeal, and the complainant shall be notified.

Hello, I am a cooperative consulting lawyer, I have received your question, I need a little time to answer, wait a minute.

9519678 rookie partner**9519666 rookie consumer**9519656 Danniao**.

The channels for consumer complaints and rights protection are as follows: (1) Negotiate and settle with the operator. (2) Request for mediation, when the consumer and the merchant cannot solve the problem through consensus, they should seek mediation from the local consumer association.

3) Appeal to the relevant administrative department. (4) Submit to an arbitration institution for arbitration in accordance with the arbitration agreement reached with the operator. (5) Initiating litigation in the people's courts.

All courier companies in the country are managed by the postal department, which is a complaint from the postal department**, and this ** is more useful.

UNPA Complaint ** is 12305. If the enterprise is not satisfied with the results or does not reply within the specified time limit, it can file a complaint with the local postal administration or the State Post Bureau through the "12305" special service**. The complaint receiving body shall complete the handling of the complaint within 30 days from the day after receiving the complaint.

Where it is possible to respond to acceptance on the spot, a response shall be made on the spot; If it is not possible to reply on the spot, a decision shall be made to accept or disapprove the appeal within 5 days of receiving the appeal, and the complainant shall be notified.

I'm glad to answer for you this time! If you are satisfied with my above targeted reply, you can give me a like, and click on my avatar to follow, so that I can continue to answer for you. I will look forward to solving your problems next time

Cainiao Consumer Service**: 9519666.

Cainiao Partner Services**: 400-178-7878.

Name of organization: Cainiao Network Technology has Xiaoye Co., Ltd.

B1 Building, Building 1, CECEP Xixi, No. 588 Wenyi West Road.

Cainiao Station entry standard1. Type of cooperation: express agency points in non-express company contracting areas, sites that cut into entrepreneurship in the mode of rookie post stations, and some retail and service stores.

2. Hardware equipment: The store has networked computers or smart phones, professional parcel shelves, monitoring, and smoke alarm wheel alarms.

Automatic emergency lighting equipment, gas masks, long glue.

Gloves (resistant to strong acids and alkalis), fire extinguishers.

Electronic sheet printing, PDA, etc.

If consumers want to complain about the rookie platform, they can call the official customer service of the rookie station** "9519666" to complain to the manual customer service. Consumers can also use the following methods to complain about Cainiao Station, such as calling 12315 Consumer Complaint Report**, 12305 State Post Bureau Complaint** and 12345 Citizen Service**. **After receiving the complaint, the department will verify it, and if it is in line with the facts, it will be fined for a lesser time, and the business will be closed for immediate rectification.

How to complain about a rookie station?

If consumers find that there are service problems with Cainiao Station, disputes with Cainiao Station, or loss of personal property caused by Cainiao Station, they can call the official customer service** and make relevant complaints after transferring to manual customer service.

2. Contact "Area Code +12305" to complain** or log in to "State Post Bureau Appeal**" to complain about the rookie station.

The General Administration of Posts of China is the first regulatory department of Cainiao Station, if the user has complained to Cainiao Station for a reason, Cainiao Station has not replied or is dissatisfied with the solution, can complain to the Post Office about the problem.

3. Call 12315 Consumer Complaint Report** or log in to the 12315 official website "National 12315 Platform" to make a complaint.

There is a consumer transaction relationship between consumers and Cainiao Station, so if there is a problem with the service quality of Cainiao Station, you can file a complaint with the 12315 Consumer Association.

4. Call the mayor of "area code +12345" to complain about related problems.

Since 2022, many cities across the country have stopped using 12305 State Post Bureau Appeal** and integrated 12305** into 12345**, so users can call 12345 Mayor** to complain.

Tuandan "Postal Industry Consumer Complaints" Post Office Complaint Center officially *** provides comprehensive grievance and other services for complainants, operated by the General Post Administration of China, and related issues related to express delivery can be complained here.

How to complain about a rookie station:1. Postal consumers**: 12305.

2. Call 12315 to complain about illegal operations. Because many post stations do not have a business license, they are just a convenience store or a residential building.

The social network status of the rookie station:The campus rookie station is part of Alibaba's layout to open up the last mile, in addition to the campus rookie station, there are community convenience stores, supermarket chains, post office newsstands, etc.

Among them, convenience stores are an important part, and convenience stores that cooperate with Cainiao to pick up include FamilyMart, Shanghai Lianhua Express, Hebei Guoda, Zhejiang Shizu, etc.

In April 2015, China Post opened 5,000 postal self-pickup outlets to the public through the Cainiao Network as Cainiao Post Stations to provide parcel collection services for online shopping users. In June 2015, Best Huitong and YTO announced that they would join the Cainiao Post Station in advance, and said that the Cainiao or Dongku Post Station would open the town to all express delivery companies, which is equivalent to allowing the Cainiao Post Station to go out of the campus and enter the community to provide parcel collection services for online shopping users.