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Samsung Service Center Address Information Customer Service**, you can inquire through the following methods: Please log in to the service center page of Samsung's official website - select the product you want to inquire about and the province or city where you are located to search.
According to the Three Guarantees Ordinance, the mobile phone is calculated from the date of purchase, 1If there is a performance failure within 7 days, it can be returned, replaced, and repaired.
2.If there is a performance failure within the 8th to 15th day, the machine can be replaced and repaired.
3.If the machine is purchased for more than 15 days, within one year, the machine will be repaired for one year if there is a performance failure.
4.If there is no purchase invoice, it can be repaired for 15 months according to the factory date.
Scope of repair: In one of the following circumstances, the mobile machine commodity is not subject to three guarantees, but it can be repaired at a reasonable charge
1.More than the validity period of the three guarantees;
2.If there is no three-guarantee certificate and a valid invoice, except for those who can prove that the mobile ** machine product is within the validity period of the three-guarantee;
3.The content on the three-guarantee certificate is inconsistent with the physical identification of the commodity or altered;
4.Failure to use, maintain and maintain the product in accordance with the requirements of the instruction manual and cause damage;
5.The damage is caused by the dismantling of the repairer who is not responsible for the three guarantees;
6.Damage caused by force majeure;
7.Machines that are damaged due to improper use by the user (e.g., falling, crushing, liquid ingression, etc.);
8.Using non-Samsung accessories that cause the phone to malfunction.
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If there is a system and hardware problem with your Samsung phone, in order for your phone to get professional and ensure the use of ** accessories and professional maintenance, it is recommended that you go to your local Samsung service center for engineers to test the machine for you.
Note: Due to the differences in the problems of different machines, if the mobile phone has passed the warranty period or is not within the scope of the warranty, the out-of-warranty repair may involve costs, please consult the Samsung after-sales service center directly for specific charges. You can inquire about mobile phone repair** on your own, and you can do it in one of two ways:
Way 1Log in to the official website to inquire about the reference benchmark for maintenance costs outside the warranty period and the reference for spare parts**.
Method 2: Consult the service center to understand the repair cost: send the mobile phone to the nearest service center, and the engineer will determine the specific maintenance of the machine according to the product test results**.
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Fourth, after entering, enter the IMEI number and SN code of the mobile phone, and you can check whether the mobile phone is in China and the warranty period.
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"Due to the existence of copycat machines, parallel imports, cloning machines, refurbished machines, etc., the IMEI number of mobile phones can be changed by means of flashing and other means, so it is impossible to accurately identify the authenticity of mobile phones and whether they are licensed goods by serial number, software detection, IMEI number, and mobile phone origin.
If you want to identify whether the mobile phone is the best licensed, please bring the purchase invoice, repair card and machine, to the nearest service center, the consulting service center personnel machine within the scope of the warranty if there is a performance failure can be repaired, if the machine can be repaired, if the machine can be repaired, it is the first licensed machine. This is the best and most accurate method"
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Within 7 days from the date of sale, if the product has a performance failure, it is tested by the Samsung maintenance center, and the repair center will issue a "test work order", and consumers can choose to return, exchange or repair the product with the "test work order". When returning, the dealer shall refund the payment at one time according to the invoice.
Within 15 days from the date of sale, if the product has a performance failure, it is tested by the Samsung maintenance center to be true, and the maintenance center will issue a "test work order", and consumers can choose to replace or repair the product with the "test work order". When exchanging goods, the dealer shall exchange the same model and specification for the consumer free of charge.
During the warranty period, if the consumer is unable to provide a purchase invoice due to the performance failure of the product, the Samsung repair center will extend the warranty service for three months according to the production date of the product serial number.
Warranty 12 months: head, wire punch, seat punch, Bluetooth headset.
Warranty 6 months: Battery, memory card, data cable, stylus 3 months warranty: external wired headphones, external cable galaxy
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When the mobile phone is repaired, you need to bring the purchase invoice, repair card and machine. If there is no purchase invoice, it can be repaired for 15 months according to the factory date.
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