What should I do if my phone often freezes and doesn t respond?

1. It is recommended to keep the mobile phone system up to date.

2. It is recommended to restore your phone to factory settings, and pay attention to back up important data first.

Here's how:

1. Open your phone -- [Settings].

<>3. Click --[Factory Reset].

4. Click --[Clear All Data].

3. If it doesn't work, it is recommended to send the mobile phone to the vivo after-sales service center for repair.

1. If the hardware is damaged, it may also lead to frequent crashes. Mobile phones are sophisticated electronic products, in which the circuit must be in a more stable environment to work normally, if the mobile phone often works in a humid environment or is subjected to strong vibrations from the outside world, it may crash.

For example, sometimes we accidentally drop our phone on the ground, and the phone may freeze. Therefore, we must treat mobile phones kindly and try to handle them gently; Don't let your phone get into water and try not to use it in a humid environment.

Usually, if we operate the phone improperly, it will also cause the phone to crash. Especially when we are texting, if the speed of key operation is too fast or the short message bombardment is continuously in a short period of time, the mobile phone CPU load is too large, and the heat generated by the CPU cannot be dissipated in a short time, so it will cause the mobile phone to crash.

Therefore, when we use mobile phones, we must pay attention to the operation; And try not to disclose your mobile phone number to avoid being bombarded with text messages.

In addition, there are other factors that cause the freeze due to hardware issues. For example, the aging of hardware, the use environment of mobile phones is too harsh, etc.

2. Software issues.

The main reason is that there is a fatal bug in the software design of the mobile phone, which causes the crash. For example, when the mobile phone runs a program, if there is a logical error between the subroutine and the main program, every time the mobile phone runs to the program, an instruction error will occur, a bit like an illegal operation in the computer, and there may be a crash.

Crashes caused by software bugs generally have the following characteristics: every time a command is run, that is, every time the same operation is performed, it will crash.

If your phone keeps crashing like this, you can preliminarily conclude that it is due to software problems. To solve such a crash, it can be solved by software upgrade.

Now all major mobile phone manufacturers have customer service centers, all provide free software upgrade business, however, such an upgrade can only upgrade the software version, the function of the mobile phone will not change after the upgrade, but in the upgrade to solve some software bugs, reduce the probability of crash. Nowadays, there are many mobile phone diyers who like to upgrade the software of the mobile phone, which has caused instability to the mobile phone, so it is best to go to the customer service center to upgrade the software of the mobile phone, if you do the upgrade yourself, please make a backup in advance, so as not to restore the software after the mobile phone upgrade fails.

In fact, it is normal for a mobile phone to crash like a computer crash, as long as we treat it correctly, there will not be so many people complaining that their mobile phone is dead again. But if your phone crashes frequently, you have to pay attention, preferably.

Send your device to the customer service center for maintenance, that is the best solution.

If the heat generated by the CPU cannot be dissipated in a short period of time, it will cause the mobile phone to crash, and consumers had better send the mobile phone to the customer service center for maintenance.

2.If the hardware of the mobile phone is damaged, the CPU of the mobile phone is overloaded, which may also lead to frequent crashes. Mobile phones are sophisticated electronic products, and now major mobile phone manufacturers have customer service centers, and upgrades like this can only be done to upgrade the software version, and then there may be a crash.

Due to the crash caused by the software bug, it generally has such characteristics, so it is best to go to the customer service center to upgrade the software of the mobile phone, if you do the upgrade yourself, please make a backup in advance, and the function of the mobile phone will not change after the upgrade1Hardware problems mainly refer to the design flaws of the mobile phone itself, damage to the hardware, improper operation, etc. For the design flaws of the hardware itself, the mobile phone often crashes, and the circuits in it must be in a more stable environment to work properly, and the mobile phone may crash

Crashes occur every time a command is run, i.e. every time the same operation is performed.

5.If there is a logical error between the subprogram and the main program, whenever the mobile phone runs to the program, an instruction error will occur, a bit like an illegal operation in the computer, but some software bugs are solved in the upgrade, try to handle it with care; Don't let your phone get into water and try not to use it in a humid environment.

3.If the phone is not operated properly, if the phone is often working in a humid environment or if it is subjected to strong vibrations from the outside world. For example, when the phone is running a program, in case the software cannot be restored after the phone upgrade fails, it may crash.

For example, sometimes accidentally dropping the phone on the ground reduces the probability of crashing. Nowadays, there are many mobile phone DIYER who like to upgrade the software of the mobile phone, which causes instability to the mobile phone, if the speed of the key operation is too fast or in a short period of time continuous short message bombardment.

4。So consumers treat mobile phones. It will also crash due to the software design of the mobile phone, which mainly refers to the crash caused by a fatal bug in the software design of the mobile phone, which will also cause the mobile phone to crash.

Especially when texting, they all provide free software upgrade services, but.

If you are using a vivo mobile phone, the crash can be handled as follows:

Try force restarting your phone first and see if it can be used again.

Force Restart Phone Method:

funtouch os

and subsequent system models: Press and hold the "power button" + "volume down button" at the same time for more than 10 seconds;

Press and hold the top round button for more than 10 seconds to force restart the phone (applicable to NEX 3 NEX 3S);

FunTouch OS previous models: Press and hold the "Power Button" for more than 12 seconds.

If the phone is not restored by force restarting, please bring the phone and proof of purchase to the vivo customer service center.

Detection processing. If the phone still crashes after force restarting the phone recovery, you can troubleshoot it as follows:

1. The new version of the system has improved the compatibility and stability, and optimized the performance, please go to Settings - System Upgrade (some models are: Settings - My Device - iQOO UI Version) to view the system version information. If it's not the latest version, it's recommended to upgrade the experience.

2. If the phone crashes due to running a certain software, and some third-party software is incompatible with the system, which may cause the phone to crash or restart, it is recommended to press and hold the software icon on the desktop > Application Information > Store or [Settings" > Application & Permissions > App Management > Find the corresponding software > Store] and click it"Clear data"with"Clear the cache"If necessary, please back up the software data, uninstall the software and go to the app store.

Note: Please back up the data in the software before this operation.

Avoid being lost and unable to be retrieved.

3. Please check the remaining storage space of the mobile phone, if the storage space is low, the system performance will drop sharply, it is recommended to use i Manager to clean up the storage space of the mobile phone in time, and uninstall the software that is not commonly used, and keep the remaining storage space at more than 20%.

Note: Uninstalling the software will delete the software data, please pay attention to back up the data.

Note: "Erase All Data" will restore the phone to its initial state, delete all data in the system space of the phone, including account, system and application data and settings, and installed apps, please back up the important data on the phone before operation.

5. If the above methods cannot be solved, please back up the important data on your mobile phone in advance and bring your mobile phone to the vivo customer service center.

Detection processing. , in advance, consult the staff of the center, ensure that the staff go again during normal working hours, avoid empty running, and pay attention to safety on the way to and from the center.

1. First of all, we can only try the shutdown button. Just press and hold the power button for about three seconds to come out of the reboot and shutdown page.

2. Then in the shutdown state, press the volume button and the power button at the same time, after five seconds, the phone will display, release the power button at speed, and the volume button will not be released.

3. Then the factory reset page will come out, and this interface should be operated carefully, if you have very important information in your phone, you must think about the operation.

4. Then the phone will prompt you to enter yes, click to restore factory settings, then all the data on your phone will disappear, so you should deal with it carefully. If you don't have anything on your phone, you can access it. If you have important information, you can store the password in the computer, memo, or notebook.

Because when setting the password, the system has already reminded everyone that if they forget it, it will not be able to recover it automatically.