What to do if you lose something on the train, what to do if you lose something on the train

According to the regulations of the railway department, if a passenger's lost belongings are found on the train, they should be returned to their original owners.

If the passenger has already disembarked, a "passenger transport record" shall be compiled, indicating the name and number of pieces, etc., and shall be handed over to the station where the passenger gets off for processing. If it is not possible to determine the station where the passenger will get off the train, it will be handed over to the train terminal for registration, storage, and processing. If a passenger's lost item needs to be transferred to the station where the owner is located by rail, the item within 5 kg can be transferred free of charge.

If it exceeds 5 kg, the freight will be charged according to the type of item. However, dangerous goods, items prohibited or restricted by the state, and confidential documents shall be immediately handed over to the public security organs or relevant departments for processing, and shall not be transferred. Perishable goods and food items are not responsible for storage and transfer.

Passengers who get off the train at an intermediate station should contact the passenger transport staff at the station in time if they find that something has been lost on the train and the train has already left, if the lost item is more valuable, they should contact the passenger transport staff at the station in time with the car number, seat number or sleeper number of the original car, seat number or sleeper number, as well as the name, quantity, characteristics, and placement of the lost item, and ask them to try to notify the stop ahead to help them get on the train and find it; If you only lose some general items, you can call the passenger room of the train terminal or write a letter to ask them to help find them, and after the items are found, you can ask them to help transfer them to the station where the owner got off.

If you find some items left on the bus after getting off the bus at the terminal and you don't have time to look for them, you can contact them in the passenger room of the terminal station and ask them to help them find them.

If, during the ride, passengers temporarily leave the train for reasons such as eating, going to the toilet, or getting off the bus to shop or take a walk while parking, and find that their things are missing when they come back, they should report the name, quantity, characteristics and relevant clues of the lost items to the conductor or the accompanying police in time, and ask them to help find them. In short, the more timely the report, the more likely it is that something will be found.

There are three main ways to find lost things on the train: one is to quickly contact the staff on duty at the station where the train finally arrives, or go to the lost and found office at the station; The second is to find it as soon as possible through Weibo @ Shanghai Railway Information or the official Weibo of relevant stations and passenger sections, and the main stations and train units of Shanghai Railway Bureau have opened official Weibo; Third, you can call 12306 customer service** to help find it.

The staff also reminds that if you lose something in the train station, please go to the service desk in the station as soon as possible and ask for help to find it. If you can't find it for a while, you can also leave it at the help desk**. In case someone knows, they can be contacted in time.

I looked for the conductor first, but I guess I won't be able to find it.

1. What should I do if I lose something on the train?

1. The method of recovering lost items on the train is as follows:

1) Passengers shall be responsible for taking care of their belongings, and the lost items on the train shall be borne by the person who lost them.

2) If passengers lose their belongings, they should report to the station staff in time;

3) If the shipper or the consignee does not agree to receive the goods, it will be treated as an undeliverable item;

4) If it is found that there is fraud and refuses to return the compensation, it can be recourse through administrative or legal means.

2. Legal basis: Article 123 of the Regulations on Railway Passenger Transport.

After the lost baggage or package is found, the carrier shall promptly notify the shipper or consignee to collect it, cancel all compensation procedures, and recover all compensation. If the shipper or consignee does not agree to pick up the goods, it will be treated as an undeliverable item. If the clan is found to have committed fraud and refuses to return the compensation, Chi Chun can seek recourse through administrative or legal means.

Article 124.

In the event of loss or damage of temporary storage items, it shall be handled in accordance with the relevant provisions on compensation for baggage and parcel accidents. The amount of compensation is determined through negotiation.

2. How much money can be filed for lost items.

How much is the loss of the item to file a case. Where the value of public or private property is 1,000 to 3,000 RMB or more, the amount is relatively large and criminal responsibility is pursued. However, the level of the economy is not the same in different places, so there may be small differences.

Under normal circumstances, public security organs should accept, register, and seriously investigate and deal with any theft case that is reported to the police, regardless of the amount of property stolen.

If you lose your belongings on the train, you need to contact 12306 or station staff as soon as possible to register the lost items.

If a passenger accidentally loses an item, first of all, the passenger can call the national railway customer service **12306 to register the loss of the item. At the same time, you can also log in to 12306**, enter the "Personal Center" and register in the "Lost Item Search" of "Warm Service".

In addition, passengers can also ask for help at the station service desk, which can provide information about lost and found items at the station, but each station will only accept the lost and found inquiry service at the station and the final train.

1. When we lose our personal belongings while taking the train, we should immediately report to the train attendant or the train police and seek help from relevant personnel. It is difficult for other passengers to search without cooperation even if there is a clear suspicion on their own, and it is easy to find lost items by seeking the help of the relevant personnel on the train.

2. You can ask the staff of the railway station for help after getting off the train, call up the surveillance video at the exit of the station, and pass the ** surveillance video. See if you can find out your lost items by comparison, although it is possible to find suspicious people in this method, it is difficult to investigate, and it is difficult to quickly find lost items.

3. No matter how you want to find your lost items, it is quite difficult to find them, so in order to avoid unnecessary trouble, you should take good care of your belongings.

Here's how to deal with lost items on the train:

1) Passengers shall be responsible for taking care of their belongings, and the lost items on the train shall be borne by the person who lost them.

2) If passengers lose their belongings, they should report to the station staff in time; If the shipper or consignee does not agree to pick up the goods, it will be treated as an undeliverable item.

3. If it is found that there is fraud and refuses to return the compensation, the draft can be remedied by administrative or legal means.

What is the scope of railway guarantees?

1. The insurer shall be responsible for compensation for the loss and cost of the insured goods caused by the following insurance accidents in accordance with the terms and conditions; Fire, **, thunder, hail, storm, rainstorm, flood, etc.;

2. The insurance liability of comprehensive insurance, in addition to the basic insurance liability, the insurer is also responsible for compensating for the broken, bent and deflated goods caused by vibration, collision and extrusion;

3. Exemption from liability, the insurer shall not be liable for the loss of the insured goods due to the following reasons, such as war, military action, seizure, strike, etc.

The basis of the law: Article 88 of the Railway Passenger Transport Regulations.

The consignee shall collect the baggage and parcel with the baggage and parcel collection voucher. If the receipt voucher is lost, the identity card, the list of items and the guarantor's guarantee must be presented, and the consignee shall sign for delivery after the carrier recognizes the above-mentioned documents, certificates and the guarantor's guarantee qualifications. If the baggage or parcel has been fraudulently claimed before the consignee declares that the receipt of the voucher has been lost, the carrier shall not be liable.