Forgot your password?

How to retrieve the password of the vivo account:

1): The binding information is still in use: self-service retrieval (the bound mobile phone number or email address is still in use, and you can receive the verification code): 1. Enter the official website of vivo smartphone:

2. Click on the avatar in the upper right corner, click "Login Register" in the pop-up interface, click "Forgot Password" on the vivo account login interface, enter the account you want to retrieve the password, and then click "Next"; 3. Select the method you want to retrieve the password: email retrieval, mobile phone number, password problem retrieval, set a new password, and complete it.

2. Read the "Account Appeal Instructions" carefully, then click "Start Appeal", enter the account (mobile phone number, email address, user name) that needs to be appealed, and then enter the "Next Step" to carry out the fourth step operation, and fill in the information according to the display (if you forget the account, click "Forget Account" below, select the bound mobile phone number, or the bound email address (the account must be bound in the last year), try to locate the account, confirm that the account information is correct and then appeal); 3. Submit an appeal, and the "Submitted Successfully" interface will pop up, and you can get the appeal serial number, and then you can check the progress of the appeal through the appeal serial number; Note: In order to protect account security and avoid malicious operations, each account can only appeal 5 times in a calendar year. Audit Result:

After the appeal is submitted, the appeal result is expected to be sent to the contact mobile phone number or email address you filled in during the appeal process within 3 working days (excluding weekends and holidays) in the form of SMS or email. Please pay attention to the relevant information in a timely manner: Appeal progress inquiry address.

A password is required to clear data, but what should I do if I forget my password?

Hello, you need to enter the lock screen password to confirm when clearing all data on your phone, and if you have logged in to vivo, you need to enter the password; If you forget the lock screen password, you can refer to the following methods: Situation 1: Forget the lock screen password but can use your fingerprint or face to enter the desktop 1, please back up the data, connect to the network, enter the mobile phone cloud service - log in to the account - find the device - turn on "Find phone", use another mobile phone or computer to open the vivo cloud service (enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone, clear all data, and thus clear the lock screen password.

Situation 2: Forget the lock screen password and cannot enter the desktop1, enter the lock screen password incorrectly for 5 consecutive times in the password input interface, the screen has the "Forgot Password" option, click "Forgot Password", fill in the previously set password answer for verification, and modify the lock screen password; If you have forgotten the lock screen password and turned on the Find Device function before, you can try to use another mobile phone or computer to open the cloud service (enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and clear all the data, so as to clear the lock screen password. Note:

If you have turned on Find Your Phone and the network is stable, you can go to the cloud service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup is not supported**, **). 2. If there is no "Forgot Password" option, (1) Turn off the machine, press and hold the volume plus button and the power button for about 5 seconds to turn on the machine, press the volume button to select recovery, press the power button to confirm, click "Clear Data", after clearing, you can clear the lock screen password; After restarting, you need to verify the logged in vivo account password. (This method cannot be cleared, please see the following) (2) If you have turned on the Find Device function, you can try to use another mobile phone or computer to open the cloud service (enter the account password - Find the phone - Clear the phone - click "OK" to reset the phone, clear all data, and then clear the lock screen password.

Note: If you have turned on Find Your Phone and the network is stable, you can enter the vivo cloud service webpage - Find Your Phone - "Data Backup" (only back up contacts, text messages, schedules, notes and other data, do not support backup**, **); After the FBE encrypted model is restarted, the data cannot be cleared through the cloud service command when entering the desktop without unlocking it. If you are unable to reset the lock screen password by clearing all data, please bring the device, ID card, and proof of purchase to the customer service center for processing.

, click "Forgot Password" and follow the prompts to retrieve the password;

2. If you can't retrieve your vivo password, you can reset your password through your account. Please click on the link on the link webpage, select "Forgot the password problem" or "Email address deactivated, change email address" as the reason for appealing, and then fill in the relevant information according to the prompts to appeal the account.