What is it like to be a hotel manager?

I haven't studied hotel management for a day. By mistake did the hotel for nearly a year and a half. Start with GRO.

During this period, I met the chairman who wanted to ask me to be the assistant to the chairman, or arrange for me to be the assistant to the director, and find an experienced director to take me with me, and then I learned, and then he got the director away and asked me to be the director. Later, he left his job. Now the owner of an international hotel is in the process of being built.

It belongs to finding another way to save the country.

I worked in the hotel catering department for about three years from the internship. For about two years, he was in charge of the restaurant and bar. (It's a restaurant bar, not a bar).

You can eat a lot of good things by having a good relationship with the chef. For example, taking a can of Wang Laoji can be exchanged for a bowl of shark fin to drink. 80% of the top wines drunk so far were during that time.

It's been 26 years since I entered the hotel and 20 years in catering management, and I haven't changed jobs. Bother. , then you will change to something else", "I will not be anything else", from aspiring young people to bark uncles, where do I have a choice, the hotel is a microcosm of society, the world is all included, these years, the experience has been experienced, pinching the fingers, with the apprentices, there have been many beyond me, of course, the children are also very hard, there has been a secret joy in the heart, after all, the original effort was not in vain, for themselves quietly praised.

The sales manager is divided into two parts: room sales and conference banquet sales. Room sales are further divided into corporate sales and travel agency sales. For example, if your company wants to hold an annual meeting at the end of the year to treat executives or big customers, you should contact the sales of the hotel to take a look at the room, taste the dishes, and talk about the best discounts.

After graduating from the hotel major for 7 years, I have also worked in the hotel for 7 years, and I have now switched to finance from the front desk of the front line, how to say it! If you want to do a hotel, you have to endure loneliness, and if you are not suitable for a hotel, you can't do it for three months.

What I'm trying to say is, no matter what the line is, what sales does, how the structure of the sales department is structured. What does this depend on? Depends on the market, depends on the customer.

This is especially true for hotels. What kind of guests you have determines the scope of your work and the composition of your department. Therefore, there is a relative difference between domestic brand hotels and international brand hotels.

Bachelor's degree in hotel management, preparing to continue this major in the United States, has interned in a state-owned hotel group, and has also interned in a foreign-funded group hotel. I have done in-room concierge catering, and now I am still in contact with the executives of these hotels.

I work in sales at a resort hotel, and the manager is just a title printed on a business card, unless you manage a team. The daily work of a sales manager is generally divided into digging customers, receiving customers and maintaining customers, meeting a good boss who has ideas and positions, and asking you to plan some products.

I'm working in the economy hotel chain industry, so I'll just talk about the job of a sales manager at an express hotel. In fact, the content of the work is different according to the assessment indicators of the head office.

I have been a hotel for 20 years, and I am tired of one meter, and now the Chinese people feel that they spend money to live in the hotel is the uncle, and they complain at every turn! I'm ready to leave the industry today.

I've been doing a hotel café for seven years, on the front line! I can sit for half an hour at lunch, and now I don't know how to sit when I see a chair, I stand stupidly, and my smile is stiff.

It is popular to believe that hotel sales are mainly aimed at companies and teams, and the front desk is mainly for members, individual guests, and the Internet. If there is n words for the same hotel salesman, life is quite difficult, and there are many unfair things in it.

It's really tiring, especially on holidays.

1. Loyalty, reliability, dedication, all based on the interests of the hotel, loyal to duty, and not using power for personal gain.

2. Dare to manage, be good at management, do your best, and be conscientious.

3. Fairness, justice, equal treatment, broad-mindedness, tolerance and kindness to others, and appointing others. Have a fair scale.

4. Positive, enthusiastic and energetic. Use your enthusiasm to infect your subordinates and care about their work and life.

5. Good business ability. Train business personnel, help salesmen open bills and answer customers' difficult questions.

6. Have a unique personality charm.

Responsibilities of the post manager of the code hall:

Be fully responsible for handling all the affairs of the hotel, and lead all the staff to work hard to complete the goals set by the hotel;

Formulate the business direction and management objectives of the hotel, including formulating a series of rules and regulations and service operation procedures, and supervising the implementation of the responsibilities of managers and employees at all levels. Establish a series of hotel prices, such as room rates, food and beverage gross margins, etc. Have a high degree of sensitivity to various trends in the industry, formulate market expansion plans, and lead the sales department to carry out comprehensive promotion and sales.

Read and analyze the monthly report in detail, check the business progress and the completion of the business plan, and take countermeasures to ensure the smooth operation of the hotel;

Establish and improve the organizational system of the hotel to make it rational, simplified and efficient. Preside over the weekly general manager's office meeting to inspect the situation report, and focus on the relevant issues and instructions. Convey the relevant instructions, documents and notices of the board of directors, handle interpersonal relationships, coordinate the relationship between various departments, and make the hotel have an efficient working system;

Improve various financial systems. Read and analyze daily and monthly supervision of the financial department to do a good job in cost control, financial budgeting, etc.; directing financial work; quarterly financial statements; Inspect and analyze the monthly business performance; Inspect income and expenditure, accounts receivable and accounts payable, regularly inspect public places and the work of various departments, check service quality, and convey the results of the inspection to relevant departments;

hotel maintenance work;

Maintain good public relations with people from all walks of life, establish the image of the hotel, and receive important VIPs of the hotel on behalf of the hotel;

Guide the discipline work, cultivate talents, and improve the service quality and staff quality of the whole hotel;

Lead by example, care for employees, clear rewards and punishments, so that the hotel has a high degree of cohesion, and require employees to complete their own work with a high degree of enthusiasm and responsibility;

Select, appoint, and dismiss important personnel changes in the hotel's deputy general manager and assistant general manager. Responsible for the recruitment, assessment, and department manager of the hotel management personnel, and decide on the establishment of the hotel organization, staff establishment, rewards and punishments, and promotion.

If you're a hotel general manager, here are a few liquid travel tips:

1.Define your hotel's vision and goals: Create a long-term development plan to ensure that the team is all working in the same direction to achieve a common goal.

2.Establish an effective management team: Assemble a highly qualified and experienced management team to assist you in the day-to-day management work. And train and improve the staff to improve the quality and efficiency of work.

3.Focus on customer experience: Put customer experience first, continuously optimize services and improve service content based on customer feedback. Always pay attention to the needs of your guests and continuously improve the quality of your services in order to retain customers and attract more new customers.

4.Manage cost control: Ensure that hotel operating costs are effectively controlled and prioritize cost-saving strategies.

5.Develop strong relationships and networks: Expand your hotel's visibility and influence by making extensive connections at conferences, industry networking and networking events, as well as building partnerships with other companies in the industry.

6.Pursuit of technological innovation: the use of technology to improve the efficiency of hotel operation and management and customer satisfaction. For example, smart door locks, self-service check-in machines, etc., can effectively reduce hotel operating costs and improve customer experience.

7.Establish a clear communication mechanism: Establish a clear, transparent, timely and effective communication mechanism to enable effective communication and information sharing among employees, and promote team spirit.

Finally, it is important to note that throughout the management process, it is important to uphold a fair and impartial attitude, work diligently and conscientiously, and be open to different opinions. These factors will help you lead and motivate your entire team to do better.

Personally, I think that as a general manager, it is necessary to control the overall situation, and all you have to do is two words - management management methods are divided into two types: Zhuge Liang's management (grasping big things and small things, suitable for entrepreneurship and growth of enterprises) and Tang Seng management (the right person to do the work of medium-sized annihilation, suitable for enterprises in the development period), choose the right method, and get twice the result with half the effort. There are two types of content to manage:

Management system and manager. The system is dead, all you have to do is to act according to the system, set an example, and set an example; People are alive, within the scope of the system, let employees maximize their subjective initiative, so that they have a sense of achievement, so that there is a sense of cohesion and the spirit of ownership, do not need to be too dead, the work is OK, after all, the current bosses are consequential, they do things, the credit has your share. But for those who must be very dead, the subtle power is very strong.

Finally, set a goal for each of them that they can achieve with a little effort or set such a goal for the department, so that they have something to do, and can achieve the goal through hard work, and generate a sense of achievement, so that self-confidence and cohesion are naturally there, and through the goal achievement process, talents and problems can also be found, and pave the way for the next step. The words of one family are for reference only.

Summary. Good at foresight. To be a budget hotel manager, you also have to be good at foresight.

As a helmsman, not only to do back, but also to have a vision, when thinking about problems, think more comprehensively, think a little more, than think less is more beneficial, to think of the advantageous, unfavorable to think of, in order to foresee some matters, but also to broaden their horizons.

Adhere to people-oriented. If you want to be a budget hotel manager, you must stick to people. As the general manager of a Suiyan hotel, it can be said that he is in charge, since he is a leader, he must insist on being good to his subordinates, and he must insist on people-oriented, because only in this way can he get the hearts of the people.

Do a good job in team building. If you want to be a good economic hotel manager, you must also do a good job in team building, what is team building, is to pay attention to your team management, a good team, in order to give full play to the greatest potential, because the potential of the team, is also the team that can have the combat effectiveness of the year.

Hands-on. If you want to be a good budget hotel manager, Shiqinglun recommends doing it yourself at the right time, and don't take everything in your hands, because if you do it yourself, it will only chill the hearts of your subordinates, and it is not conducive to team building.

It is up to the people to know how to do it. If you want to be a good budget hotel manager, you must know how to do things for the people. As the general manager, is at the helm, you don't need to do too much to crack the group, you just need to choose Huiyuan to slip a good person and use a good person, because doing everything will be very tiring, and it will also make you powerless, completely unable to do your own thing, and even have no time to manage things, in the long run, it is completely detrimental to the future of the hotel.

Good at foresight. If Lu Rang wants to be a good budget hotel manager, he must also be good at foresight. As a helmsman, not only to do back, but also to accompany the quarrel to have a vision, when thinking about the problem, think more comprehensively, think a little more, than think less is more advantageous, think of the advantageous, unfavorable to think of, in order to foresee some matters, but also to broaden their horizons.

Do a good job of self-cultivation. If you want to be a good budget hotel manager, Ling Jilu must also do a good job of self-cultivation. What is called self-cultivation means that you have to be hard to strike iron, because if you don't have any ability, it will be difficult for you to convince the public, it will be difficult for you to make others respect you, and it will be difficult for you to manage this team well, so self-cultivation can make yourself better.

<> "Hello! Make a good hotel manager's PPT content :slide1:

TitleHow to be a good hotel managerSlide2:Key Responsibilities- Organize and coordinate the day-to-day operations of the hotel- Grow guest sources and increase revenue- Manage hotel staff and finances- Improve customer satisfactionSlide3: Organize and coordinate the day-to-day operations of the hotel- Ensure that the hotel facilities and rooms are clean and tidy- Arrange food and beverage and other services- Maintain good communication with customers- Control costs and expensesslide4:

Grow your customer base and increase revenue- Develop a marketing strategy- Increase your hotel's visibility- Introduce attractive offers- Guide customers to leave likesslide5: Manage hotel staff and finances- Ensure that staff work efficiently and smoothly- Conduct recruitment and training- Set budgets and profit targets- Manage hotel finances and ensure compliance with financial planningslide6: Improve customer satisfaction- Customer service needs to earn the recognition of customers, including proactively identifying and meeting customer needs, Seeking sources of boredom by giving back to personal experiences, improving and discovering ways to deal with complaints in a timely manner – customer satisfaction is one of the key indicators of a hotel's business successslide7:

Essential Skills of a Good Hotel Manager- Perfect Communication Skills- Human Resource Management Skills- Leadership and Organizational Skills- Business Strategy and Market Analysis SkillsSlide8: Summary- A good hotel manager must be a well-rounded person, and needs to have strong leadership skills, human resource management skills, and clear analysis of business strategies.