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7-day return (return cash), 15-day replacement, exchange for the same model (same color) mobile phone, 1-year warranty and 7-day return. There are serious quality problems in the mobile phone, such as not being able to receive calls**, frequent crashes, white screen, and cannot be used normally, so you must go to customer service for testing.
Return process:1Click "Return" in the order section of Apple's official website and select "Express Pickup Time", which is generally two days later.
2.Apple notifies EMS to pick up the parcel.
SMS to notify you of "Coming Soon".
4.On the day of the "express pick-up time", EMS will call ** to ask you if you have an Apple device that needs to be returned, and then ask you to prepare the package.
5.The courier calls ** to ask for your address and then waits for him to pick up the package.
6.When the courier picks up the parcel, you can ask him to check the "return number" and give it to him after confirming that it is correct. (Do not disclose your "return number" to the courier in advance).
Write your name on the "From" on the EMS list and your mobile phone number on the "** Mobile". Nothing else is left to fill in, as the "Return Label" already states. Remember to keep the bottom list, there is a 13-digit number in the lower right corner of the bottom right of the bottom list, which is used to check the delivery status of the package.
In the upper right corner of the bottom list, there is an official website query of EMS**; Please do not pay postage.
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There are less than 10 Apple direct stores in the country, you must be fake, if you have an invoice, you can go to the after-sales service, the key is that you have to go back to Hangzhou Foxconn in that city, it will take 7 to 15 days, this is all a lie.
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Now Apple's policy has changed, only repairing but not replacement, I don't know if I can change to a new machine now.
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1. Absolutely. Please contact the seller directly for replacement.
2. Detailed interpretation of the latest iPhone warranty policy is not as troublesome as you think - iphone Chinese network:
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Apple 7plus frequency hopping phenomenon can be returned.
Method 1: iPhone7 screen jump, you can lock the iPhone screen first, and then unlock it. Generally, it can solve the problem of iPhone6S jumping around, but it may be the same disease**. This is a palliative, not a cure.
Method 2: Users can press and hold the power button of the phone, and then long press and hold the home button, so that they can return to the home screen. This is also one way to fix the screen malfunctioning.
Method 3: If the above methods have not worked, you can choose to use XY Flash Assistant to re-flash the machine to solve the problem.
If the three methods can't solve the problem, it is likely that there are three reasons: First, the touch screen is broken (such as encountering a greasy or magnetic environment). Second, the motherboard leaks. Third, the battery is aging and damaged.
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During the warranty period, it can be repaired free of charge, and the return and replacement of this should be known only by contacting the place where you bought it!
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If the iPhone jumps the screen randomly, it may be because there is a problem with the system, please try to press and hold the home button + power button of the Apple phone at the same time to force restart the phone, and let go when the Apple logo appears.
If it still can't be solved after forced restart, please use a clean towel to wipe the surface of the Apple phone screen clean, if there is a mobile phone film, please tear off the screen film first, and then check whether the screen returns to normal.
Or try to charge the Apple phone with a charger, maybe the screen jumping phenomenon will disappear, and if it doesn't work, you have to contact the regular Apple after-sales center.
1: The screen hardware is damaged.
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Turn on the [Accessibility Function] of the mobile phone [Settings], adjust the volume and left and right channel balance adjustment to the left, it will not vibrate, and it will not affect the sound quality of listening**.