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The parcel has been opened and soiled, so you can see if it can affect your use? Or you wash it, it can still be used, or it is affected, you have to evaluate it, it really can't be done, return it to the merchant?
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You can ask the seller about this to see if there is a problem with the packaging. If you have any questions, you should discuss with the courier and ask him to change it for you.
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When you receive the package, the package has been opened, and the contents are soiled, you can take a picture directly to the store and refuse to accept the package.
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If you find that the courier package is damaged when you receive the express, you can directly refuse it, and then refund it directly.
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When the courier receives it, the package is opened, and you can take a photo directly to the merchant. Contact customer service directly and he will give you some compensation.
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If it gets dirty when you dismantle it yourself, then there is no way, if it is a courier who gets dirty, you can find a courier.
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If the package is opened when the courier is received, and then the things are dirty, then you have to take pictures to leave evidence, and then contact the merchant's customer service to see and negotiate the processing.
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The package was unpacked when the courier arrived, and then the thing was dirty. If you encounter this situation, you can't sign for it, let the courier company help you solve it.
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You can either refuse to receive it or contact the seller directly. Communicate with the seller and see if the seller can help you solve it.
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You can take a photo to refuse to accept it, and then contact the seller to deal with it.
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When the courier receives the package, the package has been opened, at this time you can complain to the courier company, and then take a ** as evidence, and then tell the courier company how to deal with this.
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Contact the store to return or exchange the item.
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Call ** to the courier center to complain, but you should claim from the courier when you don't sign the order, and now it's a bit troublesome to go to the courier center to complain.
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What should I do if the package is opened when the courier receives it, and then the thing is long? This problem can be complained to the courier company. Let them correct it later.
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At that time, you should have refused to sign for it, but now that you have signed for it, there is no better way, pay attention next time.
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When the courier received, the package was opened, um, and then everything was caught, what should I do, I think it must be inevitable that things will be dirty when the courier is delivered, and the main thing is not expensive, well, what can be passed is to try to pass, don't sue them.
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When the courier received it, the package was opened, and the contents were dirty, and you refused to accept it directly. Then tell the seller why you refused to accept it.
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The package has been opened when the courier receives it, and then the thing is dirty, then you should complain to them.
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If something is dirty, you can't wash it if you can, you can find a courier company.
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You can find a courier company, or you can negotiate with the seller to take a picture of the packaging of the thing.
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Is the product in the courier in good condition? If it is not in good condition, it will be returned directly in front of the courier.
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When the courier received the package, the package was unpacked, and the contents were obtained, in this case, it was necessary to communicate with the online after-sales service and express delivery.
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If it is sent by a friend, then find a claim.
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You can consult the courier company to solve it privately, and if it doesn't work, complain to the courier company.
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Hello friends, if you find that the package has been opened during the interview, the product is damaged or contaminated, you can directly reject it.
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You can contact customer service, because you can communicate directly with him about the goods he sends.
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At that time, when you received the courier, you should refuse to accept the thing and take a picture of the ** process credential.
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Hurry up, when the package is opened, and then the thing is dirty, it must be looking for a courier.
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Then check it yourself, if there is any damage, you can negotiate with the store.
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When the courier is received, it must be found after the country is dirty.
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The outer packaging of the express mail is intact, and the inside is broken, you can ask the courier company to compensate, and if there is insurance, you can only compensate according to three times the courier fee.
According to Article 47 of the Postal Law of the People's Republic of China, postal enterprises shall compensate for the loss of mail in accordance with the following provisions:
1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.
2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.
Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users. Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.
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Summary. 1. First of all, it is determined that the recipient receives the package, the outer packaging is intact, and the contents are damaged, in this case, the direct refusal is accepted, and the sending company bears all the responsibilities and compensates for the general goods. 2. The outer packaging is damaged, the inner parts are also damaged, and the delivery company shall bear all the compensation for the goods, and the delivery company shall bear the value of the goods.
3. In the case of damage to the express mail, confirm the above two points, the express company will divide the responsibility, and the compensation will be completed in about a week.
The courier is well packaged, but the contents are damaged, what to do.
The courier is well packaged, but the contents are damaged, what to do.
1. First of all, it is determined that the recipient receives the package, the outer packaging is intact, and the contents are damaged, in this case, the direct refusal is accepted, and the sending company bears all the responsibilities and compensates for the general goods. 2. The outer packaging is damaged, the inner parts are also damaged, and the delivery company shall bear all the compensation for the goods, and the delivery company shall bear the value of the goods. 3. In the case of damage to the express mail, confirm the above two points, the express company will divide the responsibility, and the compensation will be completed in about a week.
You can contact the seller to see if they can give you a refund.
Or compensation.
It is a loose piece.
Fragile or valuable items need to be inspected.
For loose items, if the receipt has been confirmed, you can only contact the seller to deal with it.
If the seller refuses to compensate or compensate, there is no way to do it, because the goods are signed without inspection.
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Summary. Hello, it is a pleasure to serve you. Express delivery indicates your confirmation of the item, then the problem is generally not related to the logistics party, there is a problem can contact the seller to negotiate and solve, **shopping has 7 days of no reason to return the provisions, in order to negotiate with the seller, to see if the seller agrees to return or compensate for part of the loss, if the seller is caused by the damage to the item, but the seller does not agree to solve the problem can be appealed.
If it is confirmed that the item is damaged during the express transportation, then it is necessary to provide evidence to prove that the damage is caused by the transportation process of the express company, if there is no way to provide evidence, then the express company is generally not liable for compensation.
The courier package is broken, but it has been signed, what should I do?
Hello, it is a pleasure to serve you. Express delivery indicates your confirmation of the item, then the problem is generally not related to the logistics party, there is a problem can contact the seller to negotiate and solve, **shopping has 7 days of no reason to return the provisions, in order to negotiate with the seller, to see if the seller agrees to return or compensate for part of the loss, if the seller is caused by the damage to the item, but the seller does not agree to solve the problem can be appealed. If it is confirmed that the item is damaged during the express transportation, then it is necessary to provide evidence to prove that the damage is caused by the transportation process of the express company, if there is no way to provide evidence, then the express company is generally not liable for compensation.
Alas. The seller said to help me find the courier, and then the courier replied that I signed for it after I accepted it.
There is no way to do this, you have already signed for it, so you can only ask the merchant to see.
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Legal analysis: The carrier shall be liable for the damage or loss of the goods during transportation. However, if the carrier proves that the damage or loss of the goods is caused by force majeure, the natural nature of the goods themselves or reasonable wear and tear, or the fault of the shipper or the consignee, the carrier shall not be liable for compensation.
The law is based on the law: the Civil Code of the People's Republic of China.
Article 832: The carrier shall be liable for compensation for damage or loss of goods during transportation. However, if the carrier proves that the damage or loss of the goods is caused by force majeure, the natural nature of the goods themselves or reasonable wear and tear, or the fault of the shipper or consignee, the carrier shall not be liable for compensation.
Article 833: Where the parties have agreed on the amount of compensation for damage or loss of goods, such agreement shall prevail; If there is no agreement or the agreement is not clear, and it cannot be determined in accordance with the provisions of Article 510 of this Law, it shall be calculated according to the market ** of the place where the goods arrive at the time of delivery or should be delivered. Where laws and administrative regulations have other provisions on the method of calculating the amount of compensation and the limit of compensation, follow those provisions.
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Summary. The courier company will not compensate. In fact, it is specified in the "Measures for the Administration of the Express Market" that if the outer packaging of the goods is intact during the express delivery process, but the goods inside are damaged, the express company does not need to compensate the consumer.
Generally, in this case, the consumer can only negotiate with the courier company, if the consumer is not satisfied with the result of the negotiation, you can call the '12305' postal industry consumer complaint special service number, and the relevant staff will negotiate with the courier company again. However, this kind of courier company does not pay the liability on the mailing seller. However, the seller can call the courier company ** to complain.
Damage to insured goods is compensable.
The courier is well packaged, but the contents are damaged, what to do.
Is the insured price basically 3 times the courier fee if the price is not insured, and the express delivery is generally lost.
Insured price. I am the mailer, and the items are damaged during the mailing process, and the courier company will not pay compensation because the packaging box is not damaged.
The courier company will not compensate. In fact, it is specified in the "Measures for the Administration of the Express Market" that if the outer packaging of the goods is intact during the express delivery process, but the goods inside the chain are damaged, the express company does not need to compensate the consumer. Generally, in this case, the consumer can only negotiate with the courier company, if the consumer is not satisfied with the result of the negotiation, you can call the '12305' postal industry to eliminate the special service number for the complaint, and the relevant staff will negotiate with the courier company again.
However, this kind of courier company does not pay the liability on the mailing seller. However, the seller can call the courier company ** to complain. Damage to insured goods is compensable.
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Summary. Dear, hello, SF Express has broken things, can only negotiate with the courier company, receive the express to be the courier to check whether the goods are damaged, if the damage can be rejected, there is no face-to-face inspection of the goods should also contact the courier immediately, the outer packaging is intact, the inside is broken, you can ask the courier company to compensate, there is insurance according to the insured amount of compensation, no insured according to three times the courier fee for compensation.
SF Express has damaged my things, but the outer packaging is intact and the contents inside are broken, what should I do with this?
Dear, hello, SF Express has broken things, can only negotiate with the courier company, receive the express to be the courier to check whether the goods are damaged, if the damage can be rejected, there is no face-to-face inspection of the goods should also contact the courier immediately, the outer packaging is intact, the inside is broken can ask the courier company to compensate, there is a insured price according to the insured amount of compensation traces, there is no insurance such as the state or the price of the slag according to the courier fee three times the compensation.
Dear, hello, the product defect is caused by the raw Wang Grip back to the producer, the seller has the right to recover from the producer after compensation. If the product is defective due to the fault of the seller, the producer has the right to recover from the seller after compensation. Arrival damage processing process, 1 take a picture first, the package has been deformed and damaged when it arrives at the station.
2. Weigh and take pictures of the skin, 3. Strengthen the packaging, stick it with tape, and seal the edges. 4. It is not a fragile product, and it can be sent if it is not damaged by the hungry inside. If the fragile goods are not sure to be damaged, they can be reinforced and sent after packaging (the outer packaging is intact, the inner things are damaged, and the sending station is fully responsible).
5. If it is determined that it is broken, the outer packaging will be damaged, and the contents will be suspected to be damaged.
After years of development, SF Express is a domestic express logistics integrated service provider, headquartered in Shenzhen, after years of development, it has initially established the ability to provide customers with integrated integrated logistics solutions, not only providing logistics services at the distribution end, but also extending to the production, supply, marketing, distribution and other links of the front crack spring cherry end of the price chain of the price chain.
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I obviously haven't bought it myself, or I haven't sent it from relatives or friends, and I don't know who sent it.