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If you are not satisfied with the express delivery received, you can refuse to accept it, and all merchant products are returned within seven days without reason, and you can not sign if you are not satisfied.
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If you are not satisfied with the inspection, if you have rejected it, you can contact the seller, explain the situation clearly, and then enter the product details purchased and apply for a refund.
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1. It can be rejected.
According to Article 17 of the Measures for the Administration of the Express Market, an enterprise engaged in express delivery business shall inform the recipient of the face-to-face acceptance of express mail (mail). If the outer packaging of the express mail (mail) is intact, it shall be signed and confirmed by the recipient. If the delivered express mail (mail) is marked as fragile and the outer packaging is obviously damaged, the enterprise shall inform the recipient to accept the contents before signing for receipt.
Unless otherwise agreed between the enterprise and the sender.
2. You can contact the seller, explain the situation clearly, and then enter the product details purchased and apply for a refund.
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The rejections are as follows:
1. The express delivery supports rejection, and the recipient can directly say to the courier that he refuses, then the courier will take the express back to the outlets and follow the rejection procedures.
2. If the courier is placed in the courier cabinet, there is no need to pick it up. Wait for the express locker to expire, generally after 24 hours no one picks up, the express will be automatically returned.
Introduction:
Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies can quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door through their own independent network or in the form of joint ventures.
Express delivery is divided into broad and narrow senses. Express delivery in a broad sense refers to the express delivery of any goods; In the narrow sense, express delivery refers to the urgent delivery of business documents and small items. From the standard of service, express delivery generally refers to the express delivery service completed within 48 hours.
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Of course, as long as it's still in transit, you can refuse it directly.
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You won't be scolded, you just tell the courier that you refuse to accept it.
You refuse to accept it, and wait for the courier to send it back to the seller the same way. You will be able to request a refund online. What you pay for, the money is returned**.
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The courier can't refuse, the courier is very hard, to deliver what you bought, if you refuse, it is disrespectful to him. Therefore, we cannot refuse.
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Yes, but you have to have a reason to refuse it, and you can refer to the following reasons. 1. The recipient forgets or does not know who sent the express, and it is mostly sent in the delivery package. 2. The recipient is not satisfied with the purchased goods and refuses to accept them.
3. The sender and the recipient have poor communication, resulting in contradictions, and the recipient refuses to sign.
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Yes, as long as the express goods are found to be damaged, they can be rejected.
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If you can refuse to accept it, you can contact the seller or contact the courier company.
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If you open the box and check that it does not match your own goods in person, you can refuse to accept them, and then find customer service to reflect and solve the problem. Refusal without reason may be subject to risk control, be cautious.
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Yes, if there is a problem with the courier, it can be rejected.
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Yes, but if you give a reason for dissatisfaction, you can return it.
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You can refuse it, but you have to have a reason.
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Yes, if there is any problem, you can refuse it at any time.
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You can refuse to accept it, you just talk to the courier.
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Yes, for some reason, or it's not something you want to buy, or there's a quality problem.
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Yes, if you don't want it, just pick it up, or send it back in the mail.
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In special cases, it can be refused.
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The national standard of "Express Service", which came into effect on May 1, 2012, stipulates that when the courier company delivers the express mail to the recipient, it shall inform the recipient to accept the express mail in person. For COD express, online shopping, TV shopping and mail order and other express, the recipient can first accept the internal documents before signing. During acceptance, the appearance and quantity of internal parts can be counted, but the internal parts can not be tried or tested for product function.
This provision means that the courier company will not have the right to require the consumer to "sign before inspecting the goods".
Extended Materials.
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If the item does not match or has quality problems, it can be rejected.
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If there is a problem with the product, it can be rejected.
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Yes, the courier will return to the original location.
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If you are not satisfied with the color wrap or it is damaged, of course, you can refuse it.
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Yes, take a small step and ask for a refund.
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You don't want it, you can refuse it.
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If you don't want the courier you sent, you can refuse it. Rejected shipments will be sent back to the place of origin, which is the seller's location. There are also certain reasons for the refusal of the express mail, the back-and-forth postage has been generated, and the seller will deduct the round-trip cost, as well as the packaging fee.
The courier company will return the rejected express mail from ** to **.
The national standard of "express service", which came into force on May 1, 2012, clearly stopped the provision of "signing before inspection", and the behavior of "signing before inspection" that has been criticized by consumers is expected to end.
Reasons for courier rejection:
1. The recipient forgets or does not know who sent the express, which mostly occurs in the delivery package.
2. The recipient is not satisfied with the purchased goods and refuses to accept them.
3. The sender and the recipient have poor communication, resulting in contradictions, and the recipient refuses to sign.
4. The logistics speed is too slow, and the quality of the attachment is not evaluated well online, and the attachment comes in the negotiation of the refund, and the recipient refuses to accept it.
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After informing the rejection, you can open the order page and click "Contact the seller" to inform the other party of your needs, and the other party will contact the courier company by itself under normal circumstances.
After the express delivery returns the original way, and the seller confirms that there is no damage, click "Refund Application" on the order page, select "Refund Only," fill in the reason for the refund and submit, and after the seller agrees, the money will be returned to your Alipay.
If you are a seller, after the customer puts forward the request for rejection, contact the courier company directly, provide the tracking number, name, ** and other information, and the other party will return your item to you in the original way after confirmation.
After receiving the goods, first of all, check whether there are traces of opening, whether the items inside are intact, etc., if there is a problem, you should immediately contact the courier company and the buyer, and make a claim in time.
If you confirm that there is no problem, open the software to agree to the customer's refund application, and send the money to the other party's Alipay, which is very simple.
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After the other party refuses to accept it, the courier company will directly return the courier to the sender, so that your transaction is completed. This is the end of the order. Or you can contact the recipient and call the delivery person before the courier company returns the item, and ask him to send it again.
Once it's shipped back, there's no way around it. If you send it again, you will have to pay for it again and send it again.
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1. If the other party refuses to accept the mail and the mail is transported back to the consignor's place, the consignor shall pay the round-trip freight.
2. Clearly tell the courier whether you want the mail, if not, the courier company will do other processing.
3. Don't pay any legal responsibility for the mail, it is a voluntary abandonment of goods, and you will not be forced to pay the returned freight, nor will you enter the blacklist, and the current computer system of Shentong Express is not so advanced.
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