Huawei has data but can t access the Internet, and Huawei phones have data but can t access the Inte

If you are using a Huawei phone and cannot access the Internet using mobile data, you can troubleshoot the following steps:

1.Please make sure that the SIM card is not in arrears and is stopped.

Please make sure that the mobile phone card is not in arrears and is shut down, and you can confirm it by dialing **. If your phone is in arrears, please top up your phone bill and try to connect to the Internet.

2.Please make sure that the ** card for Internet access is set correctly.

1) Swipe down from the top of your phone screen to bring up the shortcut menu and check if the mobile data icon is lit.

3.Please try it after restarting your phone.

Sometimes, temporary network failures may cause you to be unable to access the Internet through data services, turn off airplane mode, or restart your phone to see if it can be restored.

4.You can't get online while using a VPN.

If you see a key icon in your phone's status bar, you may be using a VPN. You can search for VPN in the settings, find and enter the VPN settings interface, and it is recommended to disconnect the VPN or turn off the VPN software according to the actual situation.

5.Try to change your current location.

It is recommended to compare the surrounding mobile phones with the same operator's SIM card, if this phenomenon is present, it may be that the network quality in the location is poor and the Internet cannot be accessed, and it can be restored to normal after changing to other places.

6.Some apps can't use mobile data to surf the web.

2) The wrong date may cause some applications to fail to resolve the server and use the network, it is recommended that you set the date to automatic: please open the search box at the top of the mobile phone settings and enter "date", click the date and time to enter the settings interface, and turn on the automatic setting switch.

7.5G phones can't access the Internet after turning on the 5G switch.

The 5G network is still in the early stage of construction, and there are problems with the compatibility of the 5G network in some areas, resulting in the inability to access the Internet after the mobile phone is turned on 5G, it is recommended that you temporarily turn off the 5G switch: swipe down from the top of the mobile phone screen, call out the shortcut menu bar, press and hold the mobile data icon to enter the settings interface, and turn off the 5G switch.

8.Internet access is not possible with an IoT card data card.

Due to the difference in contract information, some IoT traffic cards require a specific APN to access the Internet.

9.Internet access is not available when roaming internationally.

1) If your ** card cannot access the Internet when roaming internationally, please swipe down from the top of the mobile phone screen to call out the shortcut menu, find and hold the mobile data to enter the settings interface, and make sure the data roaming switch is turned on.

2) Please consult the customer service of the **card operator: whether the network of the operator you roam in your local area has opened the data roaming service, and whether your ** supports the use of international roaming mobile data.

10.Try resetting the APN and resetting the network settings.

If this is not the case, take the following steps to try:

1) It is recommended to open the settings, enter APN in the search bar at the top, click the access point name (APN) to jump to the mobile data settings interface, click the access point name (APN) again, and then click the three dots button in the upper right corner, and select Reset to default settings to try.

If the above troubleshooting does not resolve your issue, we recommend that you back up your data in advance (WeChat QQ and other apps need to be backed up separately) and bring the relevant purchase voucher to a nearby Huawei Customer Service Center for maintenance.

Method steps.

Whether the phone is connected to other wireless networks (wifi), if the mobile phone is currently connected to the wireless network (wifi), it cannot use data traffic to access the Internet. It is recommended to turn off the wifi.

Whether the SIM card can be recognized normally, and there is no arrears, the signal bar status network is normal, the card is abnormal or the mobile phone is in arrears or there is no local signal, which will lead to the inability to access the Internet.

When you turn on mobile data, the mobile data** lights up, and you can surf the Internet instead of gray. You can open the webpage and try it. If this icon is not displayed, you will not be able to access the Internet. If you don't see this icon after turning on mobile data, here are some things you can try:

Figure 2A sign that you can use data to access the Internet: there are up and down arrows (referred to as the data icon).

The presence of arrows proves that there is data interaction and that the Internet is normal.

What should I do if my Huawei phone has data turned on but can't access the Internet?

What should I do if my Huawei phone has data turned on but can't access the Internet?

Click on "Settings" on the desktop - > Click on "Mobile" - Click on "Access Point Name (APN)".

4).Restart your phone and try it.

5）.Do a comparison test: try the card on another phone, or try it on your own phone with someone else's card of the corresponding standard.

If someone else's card can be used on their own mobile phone, it is recommended to go to the business hall to change the card. (There are many users who have problems because of mobile phone cards).

6）.Back up your phone data and try to factory reset your phone.

Reset your phone ->> Back up your data.

Select Encrypt --> Set Password -> Start Backing Up Data -> OK.

If the data icon is displayed, you will not be able to access the Internet.

If you can open the home page (

If the homepage can't be opened. If it is 2G, the theoretical Internet speed is relatively slow. If it is a 3G LTE (4G) H H+ icon, it is still not possible to refer to the method in 2.

Check whether the mobile network function is turned off on the mobile phone, and you can pull down the status bar at the top and open the mobile network to solve the problem. Check whether the mobile phone has set the data limit function, and turn off the function before you can surf the Internet normally; Check whether the current network area has poor signal and the network data exchange is not smooth, and you can move to the full signal area and reconnect to the network.

Go to the Huawei service center to check.

Huawei mobile phone can be connected to wifi to access the Internet, turn off the wifi traffic can not be used, idle two like this repair.

See if there's a signal