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1) Job description.
1. Department: Store.
2. Direct superior: deputy general manager of business.
3. Direct subordinates: assistant to the store manager, resident pharmacist, salesperson.
4. Basic functions: responsible for the planning and procurement, operation and management of the store, and the management of all daily affairs.
5. Scope of responsibility: be responsible for all work within the scope of my responsibility, and bear all direct or indirect work responsibilities and economic losses arising therefrom.
2) Working Rules:
1. Conscientiously implement the "Drug Administration Law" and other relevant drug management guidelines and policies, standardize the work of stores according to G, S and P, and take specific responsibilities for the quality and service of drugs in stores.
2. Implement the management system of the General Office, do not purchase drugs on your own, formulate corresponding measures for the quality instructions issued by the competent departments at higher levels, strictly implement them and convey them.
3. According to the development trend of the store, draft the long-term and short-term development plan of the store, and implement it after approval.
4. Responsible for store scheduling, division of labor management of daily affairs, coordination of the relationship between various departments and guidance of related work.
5. Responsible for coordinating quality inspection, and the resident pharmacist will do a good job in the quality supervision of drugs. Supervise the expiration date of drugs, deal with store quality complaints in a timely manner, and take relevant responsibility for the quality of drugs in stores.
6. Abide by the drug system issued by the price department, ensure that the price of the goods on the counter is clearly marked, the label is filled in completely, and the self-inspection of the store's goods is carried out in a timely and effective manner.
7. Implement standardized services and deal with and resolve store disputes.
8. Ensure that the financial entry and exit of the store are relatively balanced, and be responsible for profits.
9. Responsible for the verification and delivery of the store's commodity plan, the custody of documents and tables, and the declaration and issuance of the store's office supplies plan.
10. Responsible for the discount, account management, and quantitative analysis of related reports within the scope of store authorization.
11. Upload and issue to coordinate the relationship between management and executive.
12. Regardless of personal gains and losses, be able to bear hardships and stand hard work, work carefully and meticulously, be organized, adhere to principles, have a strong sense of responsibility, understand marketing, be enthusiastic and steady, and have a sense of ownership.
13. Actively complete other tasks assigned by superiors.
14. Deal with the relationship between the surrounding businesses and relevant departments, coordinate the internal staff relations of the store, rely on the employees, care about the employees, and fully mobilize and give full play to the enthusiasm of the employees.
15. Conscientiously promote civilized business, standardize services, strive for various honorary titles, and improve the social credibility of stores.
16. Quickly deal with emergencies, such as fire, power outage, theft, robbery, etc.
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If it is a pharmacy, it is not necessarily better to start with the store manager, in fact, which position in the store is similar, because working in the store is just to better understand the product type and price, which is only part of the basics, of course, if you want to do procurement, you still need to learn the relevant procurement knowledge.
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I think it's better to start with procurement, and first understand the relevant knowledge and skills, so as to lay a good foundation for further development in the future.
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Novices are still very good at doing things, follow the old employees to carry out a series of sales activities, and the new employees should take the initiative to learn from the old employees. Because, every old employee will find a set of effective marketing methods in their own jobs. The marketing methods explored from work practice are often very suitable for the characteristics of local Pai Oak's drug consumption.
Pharmacy Practice Work Benefits:
At this time, newcomers to pharmacies can imitate the "take-it-or-leave-it" doctrine, carry out scientific "copying", apply it to their daily work, and quickly become a sales expert in pharmacies. Some people with high blood pressure take nifedipine and some take telmisartan. When the novice first started, I didn't know how to recommend Zen Xian Mountain, and it depends on what the old staff recommend to customers, so there are fewer detours.
It is not always possible to buy drugs at pharmacies with winning bid**. Kang Zhen, deputy director of the National Licensed Pharmacist Development Research Center of China Pharmaceutical University, told the Health Times reporter.
Because pharmacies do not participate in bidding and procurement, they are not eligible to get low prices, if some provinces allow pharmacies to participate, pharmacies can purchase Hezhong drugs with this **. But even if the pharmacy gets this ** and sells it at a 15% markup, the drugs that the public can buy are still higher than those in the hospital. ”
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Because pharmacies are relatively mobile. The staff have the following problems:
1. I don't know how to sell sales, and I can't do related sales.
Affiliate sales is one of the basic skills of store staff, and if you don't practice kung fu at home, it will not only not bring more revenue, but even waste the customer resources of the pharmacy. For employees with weak Lenovo ability, the store can arrange training first, and if it still won't after the training, then give up.
2. I am not familiar with the product and cannot explain it to customers.
When customers enter the store to buy something, it is best to have the clerk Shishan make a recommendation, or have a simple introduction to the products selected by the customer, so that the customer feels that you are very professional. If a clerk doesn't know anything about the products they sell, and they are not familiar with the inventory and name of the products, it will make the customer's impression of the pharmacy greatly reduced. So this kind of employee can't be wanted.
3. Lack of service awareness, affecting customer shopping experience.
Nowadays, people pay more attention to the experience of shopping and want to enjoy good service in the shopping process. However, some store staff lack service awareness, and even have a very poor attitude towards customers, which greatly affects the shopping experience of customers. The most contact with customers is the clerk, and a clerk who lacks a sense of service must not ask for it.
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First of all, pharmacy operations are needed.
Secondly, the customer needs the clerk to go and explain some drug knowledge, how to take it, follow-up precautions, etc.
Third, the purchase, shipment, and sales of drugs all require the participation of store staff.
Fourth, the clerk sells in the store, which helps the pharmacy group to sell safely.
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Dear, as the manager of a newly opened pharmacy, you need to do the following things: 1Develop a business plan:
You'll need to develop a detailed business plan that includes things like your target market, marketing strategy, inventory management, employee training, and customer service. 2.Recruiting Liang Mingxi and training staff:
You'll need to recruit and train the right staff to help you manage your pharmacy. You need to ensure that your employees have the necessary knowledge and skills so that they can provide high-quality services. 3.
Determine inventory and vendors: You need to determine the types and quantities of medications required by the pharmacy and establish contact with vendors to ensure timeliness. 4.
Manage inventory: You'll need to check your inventory regularly to make sure your medicines are plentiful and of good quality. If the stock is insufficient, you need to purchase it in time.
5.Manage finances: You need to manage the finances of your pharmacy, including revenue, expenses, profits, and costs, among others.
You need to make sure that your pharmacy is financially sound so that you can sustain your business. 6.Build customer relationships:
You need to build a good relationship with your customers so that they can trust your pharmacy and recommend it to others. You need to provide excellent service, solve your customers' problems and solve their problems. 7.
Ensure safety and compliance: You need to ensure the safety and compliance of your pharmacy, including the storage, sale, and management of medicines. You need to comply with relevant laws, regulations and industry standards to avoid any risk of locust loss.
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Landlord, first of all, I admire your entrepreneurial spirit. However, medicines are special commodities and are very strictly regulated, so it is recommended that you cooperate with someone who knows how to do it.
Before your question, I would like to introduce to you the certificates to be hung in the store now, including "Drug Business License", "Business License", "Tax Registration Certificate", "Drug Quality Management Practice Certificate", "Medical Device Business License", "Food Hygiene License", and also require a resident pharmacist and quality administrator, all of which are indispensable.
1. Although many people say that drugs are highly profitable, they should also be divided into varieties and cannot be generalized. The profits of drugs in the list of essential drugs are relatively low, and the profits of drugs with greater danger or monopoly operation are relatively high, and risks and benefits coexist. Generally, if your pharmacy profit margin can reach more than 35%, it is considered better.
2. The purchase channels of small pharmacies and large chain pharmacies are nothing more than the direct purchase channels of the production enterprises, or the drug wholesale enterprises (**merchants). You might think that if I go directly to the manufacturer to get it, the cost must be lower. However, as a single pharmacy, it is not realistic for all drugs to be taken from manufacturers, one is that it is impossible to purchase from many manufacturers at the same time, and the other is that too many drugs are easy to cause the inventory backlog of their own stores, which is a taboo in business.
If you go through a pharmaceutical wholesale enterprise or a businessman, you still need to negotiate the specific purchase according to the specific variety.
3. Compared with large chain pharmacies, the advantage of single pharmacies is that they are relatively easy to operate, flexible in pricing, and more sensitive in response to changes in the market.
4. There are many departments that supervise pharmacies, such as the Food and Drug Administration, the Industrial and Commercial Bureau, the Price Bureau, etc., and sometimes the health supervisor and other departments will also come to inspect, so what you ask needs to be dotted and how much is paid every year, this question is analyzed according to the specific situation.
5. Abide by laws and regulations.
The above is my personal opinion, if there is anything inappropriate, others are welcome to point it out, learn more, and make progress together.
Good luck!
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Opening a pharmacy is complicated. First of all, there must be the conditions for opening a pharmacy: the site is not less than 20 square meters, there must be at least one resident pharmacist, a salesperson (to high school or above or pharmacy-related graduates or after the drug regulatory department assessment to obtain the certificate), followed by to apply for the "drug business license", and then to apply for a business license.
To pay national tax, local tax, personal income tax, more than 1,000 yuan a year. Newly opened pharmacies should also implement GSP certification, and everything must be operated according to GSP mode.
It is not easy to get a pharmacy business license, and you have to apply for it (spend money to send red envelopes). The rest is easy to do, take the license to the industrial and commercial department to apply for the license, and then get ready, and notify the drug regulatory department to conduct a GSP inspection (and send a red envelope) a month later, and you can open a good business after passing the inspection.
1. There must be a pharmacy technician, who is required to be a licensed pharmacist in a region above the county level, 2. A suitable business place with an area of more than 40 square meters. In principle, the business premises below the prefecture are 40 square meters, and the warehouse is 20 square meters, (but the money can be settled, and the actual ones are not so large).
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The first step is to apply for the name of the pharmacy at the Industrial and Commercial Bureau, to have a licensed pharmacist, if there is a Chinese medicine to have a Chinese pharmacist, the staff according to your store situation, the house area is more than 60 square meters, there must be shelves, air conditioners, refrigerators and other basic equipment, in the application to the Food and Drug Administration, through the staff training after the Food and Drug Administration acceptance, the drug business license will be granted to you. This one costs about 20,000 yuan, not including rent, and the distribution of medicines depends on your business scope, which is about 50,000 yuan.
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To start a drug trading enterprise, the following conditions must be met: (1) have qualified pharmaceutical technicians in accordance with the law; (2) Have a business premises, equipment, storage facilities, and sanitary environment suitable for the drugs they operate; (3) Have a quality management organization or personnel suitable for the drugs they handle; (4) Rules and regulations for the quality of drugs. You should apply for the "Drug Business License" from the local municipal drug regulatory authority, and then go through the registration with the administrative department for industry and commerce.
Guidance: Depending on your situation, you are not qualified to prescribe medication. You can find a pharmacy technician, who is required to be a licensed pharmacist in a region above the county level, a practicing pharmacist below the county level and a graduate of pharmacy and related majors at or above the technical secondary school, with more than two years of work experience. A suitable place of business with an area of 80 square meters or above at the county level and a warehouse area of not less than 30 square meters.
In principle, the business premises below the prefectural level are 40 square meters, and the warehouse is 20 square meters. 30,000-150,000 funds.
FYI, excerpted from the Internet.
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