Can I apply for an after sales refund for the shirt I bought on Tmall?

Since the shopping mall was spun off from, it has been renamed Tmall. Whether you have not confirmed the receipt of the goods or the transaction is successful, you can complain to the seller about the seller's bad attitude and dissatisfaction with the product, so as to protect your personal interests and rights. If you are shopping on Tmall for a long time, you may encounter such a situation, the seller can take measures to protect your rights, and after the complaint is successful, the customer service of ** will deal with it; It has also become a shopping choice for more people.

Step 1: If you haven't confirmed the receipt, you can apply for a refund directly. If you need a refund after confirming the receipt, you need to apply for after-sales.

Step 2: For orders that have been confirmed to receive and have been shipped, there are two ways to apply for after-sales. One is that you don't like the return of the product for a refund, and the other is because of the quality of the product or other non-customer reasons, you can directly request a refund without return.

Step 3: If it is a quality problem, if you do not return the product and refund it directly, the other party may not agree. Customer service can be asked to intervene in the investigation.

Step 4: For orders that have been paid but not shipped, you can directly apply for a refund, and the refund can be completed immediately after negotiation by the customer.

Some of the frequently asked questions about applying for a refund are answered below, so if you don't understand, ask cloud customer service!

Of course you can, he has 7 days to return it unconditionally.

After the closure or cancellation of the after-sales service, the rights protection of the transaction is terminated and no refund can be claimed. It can only be handled in consultation with the seller.

If you don't have this entry, you can repeat the content of your last commit, or write something else.

I remember that Tmall seems to have refused 1-2 times and the refund will appear at the entrance to apply for Tmall customer service access.

1. What is an instant refund?

Express refund is a high-quality service provided by **.com for VIP members with good transaction integrity records, the purpose is to allow members with good online transaction integrity records to enjoy the distinguished refund service, get money quickly, and reduce the waiting time for refunds. Tmall will introduce the fast refund in detail for the different identities of Tmall talent buyers and Tmall sellers. Since June 2012, some TMALL members have been able to enjoy a fast refund service.

Second, the specific operation of Tmall talent buyers.

1. Fast refund operation process.

Fast refund is currently applicable to the refund application of "the goods have been received and need to be returned", when the Tmall buyer submits the return information, the network will advance the money to the Tmall buyer for the Tmall seller, and the Tmall buyer can view the money in his Alipay account, and can withdraw or use it normally. Please take a look at the specific process**:

**Tmall Talent buyers apply for a refund and select "Goods have been received and need to be returned".

After the Tmall seller agrees to the fast refund application and gives the return address, the Tmall buyer finds the courier company to return the product, and clicks "Fill in the return information" on the page, and after you fill in your return information and click submit, the fast refund will be started, and there will be a corresponding prompt on the page;

Return Step 1: Click the "Fill in the Return Information" button;

Return step 2: fill in the courier information of the return;

Return Step 3: Click "Submit Return Information";

Return step 4: The system prompts that the advance payment is successful, go to the Alipay account to view the refund record;

At this time, you can follow the prompts on the page to enter the Alipay account to view the refund amount of the advance payment. And this refund transaction will then be negotiated and resolved by **and**Tmall sellers, and you don't need to pay special attention to the balance.

1. To apply for a refund, first log in to your ** account, enter the account name and account password;

2. After entering the ** page, select My**;

3. In the next step, select the baby that has been bought in the transaction;

4. Among the treasures you have bought, select the item you want to apply for a refund, and click on the refund option;

7. In the next step, after your refund application is successfully submitted, you will be prompted to successfully apply for a refund, and then wait for the seller's processing.

8. The status of the next payment is that the refund agreement is waiting for the seller to confirm, and you can view the specific refund details by entering the refund details;

9 The last step is to check the treasure you have bought, if the seller successfully refunds, the transaction will be automatically closed.

Bought a fake or? Has it been opened? Requesting a refund is to clarify the problem.

The baby that has been bought can be refunded after the sale. . . It is also possible to contact the seller.

If you do not operate [Confirm Receipt], you do not need to apply for after-sales, and you can negotiate with the seller on Want Want.

If you have already operated [Confirm Receipt], you need to apply for after-sales within 15 days.

If the type of service requested by the buyer, if the "After-sales Requirements" is selected as [Repair] or [Replacement], and the seller does not respond to the after-sales application within 5 days: wait for the buyer to modify the after-sales application within 7 days.

Within 5 days, the seller agrees to the after-sales application: the system gives both parties 15 days to process the repair or replacement, and the after-sales application will be automatically revoked if the overdue buyer does not confirm the completion of the after-sales service or click on the request ** to intervene.

Seller rejects the after-sales application within 5 days: Wait for the buyer to modify the after-sales application within 7 days.

This is not necessary, the seller said that it is because if you apply, it will affect the return rate of their store. So unless it is a return, it is generally not required to apply, you don't have to worry at all, Want Want said good, just send it back, even if there is a problem in the future, there is a chat record or something is not afraid, anyway, I have not submitted an application for exchange, but it just extended the time of receipt.

It's okay to have chat records, Tmall doesn't dare to mess around.

Then it depends on the seller's character.

If you send it back like this, you will have to bear the shipping cost yourself.