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Chapter 1: Literature review, overview of subway development in China, significance of evaluation of satisfaction service, overview of evaluation methods, purpose and significance of this research, research ideas.

Chapter 2, the theoretical basis of related concepts, satisfaction evaluation methods (here you can talk about expert scoring method, audience evaluation method, analytic hierarchy process, etc.) evaluation model ......

Chapter 3 Investigation and Research on Subway Satisfaction Evaluation Questionnaire Design Survey Process Survey Results and Analysis.

Chapter 4 Subway satisfaction evaluation model and influencing factors.

Chapter 5 Research on countermeasures to improve the satisfaction of subway operation.

Chapter VI Conclusions and Prospects.

Definition of metro operation service satisfaction evaluation.

The role of metro operation service satisfaction evaluation.

The practical significance of the satisfaction evaluation of subway operation service was studied.

Research status of satisfaction evaluation of ground operation services.

The research status of metro operation service satisfaction evaluation is insufficient.

Propose your own research plan on the evaluation of metro operation service satisfaction.

The plan is for the implementation and process recording of planned, step-by-step and risk control of multiple samples.

Analysis and evaluation of the results of the study (what the results say and what they mean for the current situation; What difficulties were encountered in the research process, deficiencies, areas for improvement, etc.).

Thanks. To prepare more, first of all, figure out the definition, role, and practical significance. Then, select the places with developed subways at home and abroad as samples, investigate their research status, and basically follow the above 8-9 points to prepare one by one.

The analysis is not difficult, but the data is not easy to collect.

Full marks please.

Subjects (what kind of people are studied) Survey time period (at what time of day, for example, may be during the morning and evening rush hours, the subject's satisfaction with the subway is completely different from other time periods) Study section (for which section of the subway is studied, you personally can't study the entire subway system, so you can only choose a few of them, such as a survey of congested areas in the city center, a survey of remote sections in the suburbs), and the purpose of the survey (you study these satisfactions The most important thing is to get a conclusion What kind of conclusion do you have to get this conclusion) Methods and suggestions (if there is a problem, propose a solution, praise if there is no problem) Typing is not easy If you can understand it, hurry up Write** I can't understand it Let's ask again.

Do a current situation analysis, see the necessity of analysis, and evaluate the role of analysis. Evaluate the current situation, what are the methods, and what is the effect... Your outlook.