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The replies to other people's apologies that appear to be emotionally intelligent are:
1. What's this, anyone can encounter such a thing, I have forgiven you.
2. All the reasons and explanations are pale and weak, but I choose to forgive you in silence.
3. I know that you have no intention of causing harm to me, but when the damage has been injected at this time, I will forgive you, and the friendship between us should not deteriorate because of this, my friend!
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When someone apologizes to you, the best way is to show understanding and forgiveness. Here are some ways to forgive with high emotional intelligence:
1.Show empathy and understanding. You can say, "I understand your feelings, I know you didn't mean to." Thank you for apologizing to me. ”
2.Show concern. You can say, "I'm concerned about your situation and hope you can avoid something like this in the future." ”
3.Change the subject. You can say, "Let's forget about it, we still have a lot of interesting things to talk about." ”
4.Accept the apology. You can say, "I accept your apology and hope we can continue to have a good relationship." ”
Whichever way you choose, the most important thing is to show sincerity and kindness. Remember, forgiving others will not only help you feel better about yourself, but it will also make the other person feel more comfortable and at ease.
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Formal: I accept your apology, I may have bad things to do, I hope we can all tolerate each other, and avoid (incidents) in the future, our friendship is eternal.
Humor: Since you sincerely apologize to me, then I will be respectful rather than obey, if I am angry again, I can not distinguish who is right and who is wrong, and directly hit you two pieces (dialect).
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1: Observe the environment.
2: Smiling.
3: Organize your thoughts.
4: Articulate clearly.
5: Dare to self-correct.
6: Admit mistakes.
7: Take a deep bow.
8: Handshake.
9: If you don't accept this kind of apology, you have to accept it, first of all, think about your apology, is it sincere? Because I do know that I have made a mistake, I apologize, but the other party's attitude, sometimes um, if it is always this attitude, then it means that this matter, I think it is not a certain trivial matter, not an apology can be solved, so you should seek the other party's forgiveness in another way, if it is your mistake and hurt others, even if you sincerely apologize to the other party, the other party has no obligation to forgive you, then the other party does not accept your apology, and arrogantly accuses you, it is also reasonable, you can humbly accept the other party's accusations, after all, it is your own fault first, calm your mind, and ask for the other party's forgiveness.
Or just ask for someone else's help, let someone else be a middleman for you, ask for the other party's forgiveness, make things as small as possible, the minimum situation, and then ask the other party's forgiveness, everyone will make mistakes. When you make a mistake, don't just blame yourself, don't make all kinds of excuses, and apologize sincerely to the other party. As long as you are sincere enough, I think the other party is likely to forgive you.
Of course, in addition to apologizing, you must find a way to make up for the mistakes you made, which can not only reduce the consequences of your mistakes, but also let colleagues and leaders see your attitude towards things.
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The principle of sincerity, the timing of apologies, and the principle of compensation.
The principle of good faith
Sincerely apologizing is the first step to fixing.
In fact, through the words and methods of your apology, the other party can easily feel whether you are sincere and whether you are really sorry for them.
Only if the other person feels your sincere apology is more likely to be forgiven. Those touching self-slapping "sincerity" just moved themselves, but in fact, it was a kind of perfunctory self-esteem.
Seize the moment to apologize
When is the best time to apologize? It depends.
For example, if you accidentally knocked over a colleague's water glass, it is best to apologize immediately. Apologies for such emergencies are time-sensitive.
It may be considered rude after the statute of limitations.
For example, if a husband and wife have a violent quarrel, the husband may apologize immediately and add fuel to the fire, which will be considered perfunctory, and the result will be another war. At this time, it is better to give each other a time to calm down, secretly call an errand service to buy gifts and flowers that his wife likes, and wait for his wife to calm down after a while and then send gifts to apologize.
Principle of compensation
A true apology is about wanting to make amends for the damage you have caused to others. After making a mistake, there is usually a voice in the heart of the person that says, "I should do something to compensate for the damage caused to others by my actions."
Therefore, apologies that do not compensate are hooliganism.
Again, if you knock over a colleague's water glass, and the person is lifting it and immediately apologize, the action you should take is to quickly hand over a tissue and ask the colleague to wipe the water stains on his hands and help the colleague pick up a glass of water at the right temperature and put it on the table.
In short, if you want to be forgiven more easily after making a mistake, you need to make a good apology and sincerely express your apology to the other person, and then make amends in a timely manner. Grasp these three principles well, and you must be a super nice person in the eyes of others.
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First, it is necessary to recognize your mistakes, if you don't even know what your mistakes are, and apologize for something, it will only be counterproductive. And only by knowing what you did wrong can you avoid making another mistake.
Second: It is necessary to have the sincerity of Pi Chan, to let the other party feel your sincerity, do not shirk, do not be perfunctory, do not be reluctant, and do not put your attitude Brother Chang very high, since you have decided to apologize, then lower your posture and tell the other party from the heart. Third:
Don't just say it and don't do it, the real apology is to make it out and let the other party see your sincerity and your change. No matter how good you say it verbally, but if you still do it like that, it will only make the other party more angry.
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The language doesn't have to be gorgeous, as long as you are attentive and sincere, telling her what will happen if she doesn't forgive you, if she really loves you, you will forgive you, talk more about your agreement, talk more about before, come on,
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Be sincere, sincere, and speak from the heart, so that he knows that you sincerely apologize to him and believe that he will forgive you.
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To clearly apologize to the other party, you must first be clear about what you are apologizing for and the purpose of your apology, so that you can be concise and clear when you apologize, and know what you want to say.
In the process of apologizing, we must not only show our sincerity, but also pay attention to the following points:
1.Listen attentively to what the other person has to say.
Sometimes, listening is more important than talking, after accepting our apology, if the other party is dissatisfied, it is inevitable that they will complain a few words, so we must listen carefully to the other party's anger, and admit mistakes from time to time, and never be absent-minded. If the other person is complaining and we have a boring expression, then it is impossible for the other person to forgive you.
2.Observe the other person's reaction.
While apologizing, we should also carefully observe the other person's expression, and do not think that as long as we express our apologies, we will complete the task. You know, the real purpose of our apology is to ask the other party to really forgive you, not to go through the motions. When we apologize, if the other party looks indifferent and keeps yawning, it means that he has not accepted your apology, so we should quickly change the topic and apologize in another way.
3.Apologize clearly and clearly.
An unstructured apology is unacceptable, it will make the other party think that we are confused, and we can't feel the sincerity of our apology, this kind of unorganized apology will not be acceptable, therefore, we must sort out our own thoughts and express our apologies in concise language.
4. Use plain language to apologize.
Our apologies need to be vivid and persuasive, so plain and plain words are effective. The role of language is to help people communicate and achieve the effect of communication, and those flowery apologies are difficult to accept, because most people don't like complicated words, they prefer us to use concise and unpretentious language.
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Apologize to the other party to forgive you way:Commitment Explanation Apology:This form of apology not only makes it clear that the violator is willing to bear full responsibility for the act, but also indicates that the violation will be handled in the future way to avoid the recurrence of the violation.
This reduces the victim's fear of being harmed again in the future, and makes the victim more willing to rebuild the relationship of trust, i.e., successfully restore the trust.
Excuse type explanation apology:In this form of apology, the individual justifies his or her own violation, stating that the breach is beyond his control, and that the primary responsibility for the breach of trust lies not with him but from outside.
Denial type explanation apology:Although the violator apologizes, he denies the wrongdoing he has committed, expresses that he does not take any responsibility for the violation, and tries to get rid of his relationship with the predicament. At the same time, denial also indicates that the violator believes that there is no problem with his or her actions and that there is no need to change them in subsequent actions, which makes the victim worry about the violator's future behavior.
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Someone else apologized + how high emotional intelligence.
First of all, when someone says I'm sorry, it depends on what circumstances he apologizes to you for something, if it's just some trivial things, then you can smile and let him say it's okay. Secondly, if the other party really did something to hurt you and caused you a lot of losses, then it is not a simple excuse, and you should take measures to make up for the losses caused to you by the other party. Finally, although sometimes the other party apologizes to you, but also according to the actual situation, you should also judge whether you want to accept the other party's apology, for example, the other party has done something illegal, then even if the other party apologizes, he still has to take responsibility for his illegal behavior, and in some small things, you can be generous.
1. It's okay, I didn't pay attention to this matter.
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