From a scientific point of view, how to define the connotation of service

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The scientific concept of development is a people-oriented, comprehensive, coordinated and sustainable development concept.

What is the Scientific Outlook on Development? The scientific connotation of the scientific concept of development: the scientific concept of development, the first meaning is development, the core is people-oriented, the basic requirement is comprehensive, coordinated and sustainable, and the fundamental method is to take into account the overall consideration.

The scientific outlook on development is not an action of "persisting" or "promoting", but must be a concept of development, and "scientific" is an adjective modifier, which means that the concept of development must be "scientific", not "unscientific", "unscientific" or "pseudo-scientific". What is the "Concept of Development"? The so-called "view" is "use."

of the eyes. The so-called "concept of development" is "use." to see development", which is like a worldview is "use."

to see the world", the outlook on life is to "use." The vision of life is "use". to see love".

Therefore, the scientific concept of development is to "look at development from a scientific perspective". Introduction to the Scientific Outlook on Development Adhering to the people-oriented principle means that we should aim at realizing the all-round development of the people, seek and promote development from the fundamental interests of the people, constantly meet the growing material and cultural needs of the people, effectively protect the economic, political and cultural rights and interests of the people, and let the fruits of development benefit all the people. All-round development means taking economic construction as the central task, comprehensively promoting economic, political, and cultural construction, and achieving all-round social progress in economic development.

Coordinated development means that we should coordinate urban and rural development, regional development, economic and social development, harmonious development between man and nature, domestic development and opening up to the outside world, promote the coordination of productive forces and production relations, economic foundation and superstructure, and promote the coordination of all links and aspects of economic, political, and cultural construction. Sustainable development is to promote the harmony between man and nature, and to achieve the harmony between economic development and population, resources and environment; Adhere to the path of civilized development with production development, affluent life and good ecology, and ensure sustainable development from generation to generation. The scientific outlook on development is used to guide development, and it cannot be separated from this theme.

The whole party and the whole country must enhance their sense of urgency in promoting development, firmly grasp the central task of economic construction at all times and under all circumstances, and unswervingly promote sustained, rapid, coordinated, and healthy economic development.

Science refers to the universality of copying, accumulating, and acknowledging copying.

The application of truth or universal theorems, the knowledge that has been systematized and formulated. Science is a kind of summary, induction and certification of the known world through data calculation, text interpretation, language explanation, and image display that can be understood by the public; Science is not the only way to understand the world, but it is fair and consistent, and it is the most reliable practical method for exploring the objective world.

Science is a system based on testable explanations and orderly knowledge of the forms, organizations, etc., of objective things. In an old, closely related sense, "science" also refers to the subject of reasonably explainable and reliably applied knowledge itself. Professional practitioners of science are customarily referred to as scientists.

1.A body of knowledge about the laws of nature, society, and the development of the mind. It is produced and developed on the basis of people's social practice, and is the summary of practical experience. It is divided into two categories: natural sciences and social sciences, and philosophy is a generalization and summary of both.

The first essence of the scientific outlook on development is development, the core is people-oriented, the basic requirement is comprehensive, coordinated and sustainable, and the fundamental method is to take into account the overall consideration, which points out our ideas and strategies for further promoting China's economic reform and development, and clarifies that the scientific outlook on development is the fundamental guiding ideology for guiding economic and social development, marking that the Communist Party of China's understanding of the law of socialist construction, social development, and the law of the Communist Party of China has reached a new height, marking the sinicization of Marxism. It indicates that the integration of Marxism with the new Chinese national conditions has reached a new height and stage.

The specific contents of the scientific concept of development include:

First, the people-oriented concept of development.

Second, the concept of all-round development.

Third, the concept of coordinated development.

Fourth, the concept of sustainable development.

Service is the foundation of service marketing, and service quality is the core of service marketing. Whether it is a tangible product production enterprise or a service industry, service quality is the magic weapon for enterprises to win in the competition. There is a difference between the connotation of service quality and the connotation of tangible product quality, and consumers' evaluation of service quality should not only consider the results of the service, but also involve the process of the service.

The quality of service should be recognized by consumers, and consumer recognition is quality. The constituent elements, formation process, assessment basis, and evaluation criteria of service quality all have their connotations that are different from those of tangible products.

The quality of service is the sum of the characteristics and characteristics of the service for which the product is produced or the service service that satisfies the specified or potential requirements (or needs). Characteristics are the concepts used to distinguish different categories of products or services, such as tourism has the characteristics of cultivating people's temperament and giving people pleasure, and hotels have the characteristics of providing people with rest and sleep. Characteristics are concepts used to distinguish different specifications, grades, and tastes in the same type of service.

The superficial connotation of service quality should include general requirements such as safety, applicability, effectiveness and economy of service.

Expected service quality refers to the customer's expected satisfaction with the service provided by the service enterprise. Perceived service quality is the level of actual customer perception of the services provided by service enterprises. If the customer's perceived level of service is at or above their expected level, the customer will have a high level of satisfaction and thus perceive the company as having a high level of service quality, and vice versa, will perceive the company's service quality as low.

From this point of view, service quality is the comparison of the customer's expected service quality with his or her perceived service quality.

Expected service quality is an important premise that affects the customer's perception of overall service quality. If the expected quality is too high and unrealistic, they will still perceive the quality of service as low even if the level of service they receive is high in some objective sense. The expected quality is influenced by four factors:

That is, market communication, corporate image, customer reputation and customer demand.

1) Marketing communication includes advertising, direct mailing, public relations and activities, etc., which are directly controlled by the enterprise. The impact of these aspects on the expected quality of service is clear. For example, in advertising campaigns, some companies exaggerate their products and services to lead to high expectations of quality, but when customers contact the company, they find that the quality of their services is not as advertised, which greatly reduces the customer's perception of service quality.

2) Corporate image and customer reputation can only be indirectly controlled by the enterprise, although these factors are affected by many external conditions, but the basic performance is a functional relationship with the performance of the enterprise.

3) Customer demand is an uncontrollable factor of the enterprise. The ever-changing needs of customers and the differences in consumption habits and preferences determine the huge impact of this factor on the expected service quality.

1. Marxism is a theoretical system created by Marx and Engels and enriched and perfected by Marxists in various periods and nationalities. In other words, it is a theory that has been tested by a certain amount of times and has become effective.

2. It is a relatively complete theoretical system, and Marx's philosophy, political economy, and scientific socialist theory are all interrelated and have an intrinsically strict logical relationship. In other words, the truth is universal, and the ability to explain various fields proves the universal applicability of Marx's thought.

If it can stand the test and is universally applicable, then it is scientific