Why does the tourism industry usher in revenge consumption on Labor Day?

Because on Labor Day, the epidemic will be effectively controlled, and Chinese who have been at home for a long time will go out to shop frantically, so they will usher in revenge consumption.

Because on some occasions due to work or other local restrictions, so on holidays, people will go out to travel to revenge consumption.

Because on Labor Day, major scenic spots will launch preferential activities, ticket reduction and exemption activities, attracting many tourists, and the Labor Day holiday is relatively abundant, people have time to go out to play.

Because the impact of the epidemic has had a great impact on the tourism industry. However, with the improvement of the epidemic situation and the favorable cumulative policies, major tourist resorts and attractions have been announced to restart. It coincides with the arrival of the peak period of summer vacation, tourists travel conveniently, hotel restaurants, plane tickets, train tickets, scenic spot ticketing, reservation volume skyrocketed in an instant, and the pressure of customer service work expanded in an instant.

With the increasingly fierce competition in the industry, for the market development, concentrate on the tourism economy of the major enterprises to mark the price and service cards. However, with the passage of time, the price will tend to be unified, and the service level and service quality are directly related to the brand image and economic benefits of various tourism enterprises. How to provide users with more convenient and efficient services, improve customer satisfaction, attract old customers, explore potential users, improve enterprise internal control management, and gain a firm foothold in the competition has become an urgent problem for tourism enterprises.

The price will be unified after all, and the service project Langshen can help you solve it. The construction of customer service centers in tourist attractions has, on the one hand, to achieve the diversification, rapidity and standardization of the service requirements of tourist attractions. On the other hand, it is necessary to do a lot of targeted marketing activities in combination with the customer service center, maintain sufficient and long-term mutual relationship with tourists, and maximize the marketing effect of the event.

The benefits of creating a customer service center - to shape the brand image of tourist attractions, apply a simple and unified number connection, and facilitate the memory information of tourists. Enhance the trust and service quality of tourists, and create a better corporate image of the stall scenic spot. Automatic pop-up screen - humanized service can automatically retrieve tourists who have recorded relevant information.

When a visitor calls into their mobile phone, the identity of the visitor can be automatically retrieved. And the customer data, historical information and other relevant data are displayed on the agent computer, so that the agent can give the corresponding service items according to the phenomenon of the enterprise. Let the tourists feel like the customer is the first thing.

Add voice services, a variety of channels to solve the development of IVR, TTS technology, through WeChat, mobile WeChat, ** and other channels unified platform, to provide users with 7 * 24 hours of uninterrupted humanized service, tourist attractions brand services. Intelligent quality inspection - the role of intelligent quality inspection in the whole process of improving service quality ensures the quality of service provided. Moreover, automatic recording can help managers control and inspect customer service and improve the management level; It can also ensure that there is evidence and evidence to follow when dealing with disputes.

Business process optimization - reduce service costs, create a customer service center, and connect the internal structure business management system of the scenic spot with the relevant system software through the message middleware of the Langshen customer service center, complete information sharing, connect the fortress, reduce unnecessary stages, and reduce service costs.

Report statistics - improve the efficiency of management decision-making, statistical analysis of mobile phone volume, statistical analysis of call loss rate, statistical analysis of business processes, data statistics, statistical analysis by region, these diversified statistical reports are generated with one click, which brings a good and important basis for the management personnel of tourist attractions and improves the efficiency of management decision-making. It also applies to the data given for the operation and management of scenic spots.

The main reason for the "retaliation" of the reserve is that the new crown epidemic has been extended since the end of 2019, and the mountain liquid has not gone out for a long time.

Residents in various cities who have been "stuffy for a long time" by the epidemic have been eager to travel for a long time, and summer vacation is a rare long vacation for children, teachers and other people, and it is the most suitable time of the year to travel. And many tourists are because of the impromptu travel of "just go" after the epidemic has stabilized, so the sudden "inflection point" of the market has caught some businesses who are not ready off guard.