What should I do if I buy fake cigarettes? What should I do if I buy fake cigarettes?

If you buy fake cigarettes, you can call 12315 to complain and report, or you can directly call 110** to report to the police.

12315 is a collection of industry and commerce, quality inspection, price supervision, food and drug and intellectual property rights in one of the complaints and reports, "12315" commitment: there are questions must be answered, complaints must be answered, there are false must be hit, there are cases must be investigated, there must be results.

Therefore, if you buy counterfeit goods, you can dial 12315**, according to the staff's prompts, truthfully state the facts, reasons and complaint requests, and say your name, address, ** number and other information. Consumers are reminded that when buying cigarettes, they should take the initiative to ask for invoices, and if they find problems, they can use invoices as the basis for complaints and claims.

1. Take the shopping ticket to the shopping mall to negotiate and settle the problem, mark the fake cigarettes, and keep the relevant evidence. Negotiate with the merchant to return and exchange the goods, if it cannot be solved, you can complain to the Tobacco Monopoly Bureau, and after the appraisal of a professional institution, if it is indeed a fake cigarette, you can ask for relevant compensation.

2. You can call 12315 for consumer rights protection**, and counterfeiters cannot be allowed to continue to run rampant.

3. You can complain to the relevant administrative departments or industrial and commercial departments, and you must learn to use legal means to protect yourself.

In particular, some well-known brand cigarettes that often cost tens of hundreds of yuan a pack, such as Zhonghua, Yellow Crane Tower, etc., are easy to buy knockoffs. As a consumer, in order to avoid buying fake cigarettes, one must master some methods of distinguishing the authenticity of cigarettes, and carefully distinguish them when buying cigarettes; The second is to learn to use the law to defend rights.

If you buy fake cigarettes, you should go to them immediately, why do they sell fake cigarettes to you? If they don't, you should call the police and let the police take care of it, it stands to reason. It's okay if you start with that anti-fake**.

First of all, you should go to the store and negotiate with the owner to get you back. If the boss doesn't give you a refund, then you can go directly to the Tobacco Bureau.

Report them for selling counterfeit goods. In this way, the tobacco bureau can ask them to refund the money to you and investigate them.

If a consumer buys counterfeit cigarettes, it means that the proprietor has committed fraud in providing goods or services, and may demand compensation from the proprietor. Proprietors shall, at the request of consumers, increase compensation for the losses they have suffered, and the amount of increased compensation shall be 3 times the price of the goods purchased by the consumers or the fees for the services they received; Where the amount of increased compensation is less than 500 RMB, it is 500 RMB.

Keep the invoices or receipts for purchases, mark them on the fake cigarettes, and negotiate with the merchant. If it cannot be resolved, you can file a complaint with the Tobacco Monopoly Bureau, and after being identified by a professional institution, it is indeed a fake cigarette, and you can claim relevant compensation.

If it is a physical store, go directly to the physical store to find it, and if it is purchased online, you can find a merchant to return it.

If you buy fake cigarettes, you can negotiate with the seller and ask for compensation, if he does not give you compensation, you can call 12315 ** to complain.

If you buy fake cigarettes, you can go to the relevant departments to report and explain the situation, and it is not allowed to sell fake cigarettes.

If you buy fake cigarettes and leave evidence, you can go to the local tobacco to complain to the dealer and the local tobacco smell will come forward to solve the problem.

Report this illegal act to the local tobacco bureau or the industrial and commercial bureau.

Buying counterfeit cigarettes can be resolved through the following means: (1) negotiating and settling with the operator; (2) Requesting mediation by consumer associations or other lawfully established mediation organizations; (3) Complain to the relevant administrative department; (4) Submit to an arbitration institution for arbitration in accordance with the arbitration agreement reached with the operator; (5) Initiating litigation in the people's courts.

Therefore, if you buy a fake, you can fix the evidence as soon as possible by taking pictures**, keeping shopping receipts, etc., and actively negotiate a settlement with the operator. If you are unable to negotiate a settlement, you can protect your legitimate rights and interests by filing a complaint, submitting to arbitration or filing a lawsuit.

What to do if you buy fake cigarettes.

1) You can call 12315 to report to the industrial and commercial department, you can also report to the local industrial and commercial department, the national law stipulates that the sale of fake cigarettes by the industrial and commercial department penalty, after receiving the report, the tobacco department will be in accordance with the report must be investigated, the complaint must be investigated and the principle of strict confidentiality, crack down on illegal and criminal acts related to tobacco.

2) Article 33 of the Tobacco Monopoly Law of the People's Republic of China Whoever produces or sells cigarettes, cigars and packaged tobacco without registered trademarks shall be ordered by the administrative department for industry and commerce to stop the production and sale and shall be fined.

3) Where tobacco products are produced or sold with counterfeit registered trademarks of others, the administrative department for industry and commerce shall order them to stop the infringing acts, compensate the infringed party for their losses, and may impose a concurrent fine; where a crime is constituted, criminal responsibility is pursued in accordance with law.