What to do if you buy fake cigarettes

You can bring the bill to the merchant to deal with it first, and if you can't deal with it, call 12315 to report, selling fake cigarettes is an illegal act, you can call 110 to call the police.

Legal basis. Article 8 of the Notice of the Wuhan Municipal Administration for Industry and Commerce on the Implementation of Wuhan Municipal Administration for Industry and Commerce 12315 (Trial).

The Administration for Industry and Commerce has set up a 12315 consumer complaint and reporting workstation to improve the working mechanism for the protection of consumer rights and interests, and designates full-time (part-time) personnel to be responsible for the protection of consumer rights and interests, whose main responsibilities are: (1) Handling consumer complaints and reports diverted by the superior 12315 institutions; (2) Accept consumer complaints and reports in the form of calls, phone calls, letters, etc.; (3) Mediation of consumer disputes between consumers and business operators; (4) Collect data on consumer complaints and reports; (5) Enter and give feedback on the results of the handling of consumer complaints and reports within the prescribed time. (6) Guide the work of the 12315 Complaint and Whistleblower Enterprise Liaison Station, and mediate consumer disputes in accordance with laws and regulations.

Article 22 of the Regulations on the Administration of Tobacco Monopoly in Qiqihar City.

No unit or individual may deal in fake cigarettes, smuggled cigarettes, non-cigarettes, shredded tobacco or tobacco leaves.

1. Take the shopping ticket to the shopping mall to negotiate and settle the problem, mark the fake cigarettes, and keep the relevant evidence. Negotiate with the merchant to return and exchange the goods, if it cannot be solved, you can complain to the Tobacco Monopoly Bureau, and after the appraisal of a professional institution, if it is indeed a fake cigarette, you can ask for relevant compensation.

2. You can call 12315 for consumer rights protection**, and counterfeiters cannot be allowed to continue to run rampant.

3. You can complain to the relevant administrative departments or industrial and commercial departments, and you must learn to use legal means to protect yourself.

In particular, some well-known brand cigarettes that often cost tens of hundreds of yuan a pack, such as Zhonghua, Yellow Crane Tower, etc., are easy to buy knockoffs. As a consumer, in order to avoid buying fake cigarettes, one must master some methods of distinguishing the authenticity of cigarettes, and carefully distinguish them when buying cigarettes; The second is to learn to use the law to defend rights.

How to deal with buying fake cigarettes: You can first negotiate with the merchant to solve it, and if the negotiation fails, go to the relevant industrial and commercial department to complain. According to the laws and regulations of the People's Republic of China, anyone who produces or sells tobacco products that counterfeit the registered trademarks of others shall be ordered by the administrative department for industry and commerce to stop the infringement, compensate the infringed party for its losses, and may also impose a fine; where a crime is constituted, criminal responsibility is pursued in accordance with law.

Legal basis: Article 33 of the Tobacco Monopoly Law of the People's Republic of China Anyone who produces or sells cigarettes, cigarettes and packaged tobacco without registered trademarks shall be ordered by the administrative department for industry and commerce to stop production and sales and shall be fined.

Where tobacco products are produced or sold with counterfeit registered trademarks of others, the administrative department for industry and commerce shall order them to stop the infringing acts, compensate the infringed party for their losses, and may impose a concurrent fine; where a crime is constituted, criminal responsibility is pursued in accordance with law.

Buying counterfeit cigarettes can be resolved through the following means: (1) negotiating and settling with the operator; (2) Request the consumer association.

or mediation by other mediation organizations established in accordance with law; (3) Complain to the relevant administrative department; (4) In accordance with the arbitration agreement reached with the operator.

Submit to an arbitration institution for arbitration; (5) Initiating litigation in the people's courts.

Therefore, if you buy a fake, you can fix the evidence as soon as possible by taking pictures**, keeping shopping receipts, etc., and actively negotiate a settlement with the operator. If you are unable to negotiate a settlement, you can protect your legitimate rights and interests by filing a complaint, submitting to arbitration or filing a lawsuit.

What to do if you buy fake cigarettes.

1) You can call 12315 to report to the industrial and commercial department, you can also report to the local industrial and commercial department, the national law stipulates that the sale of fake cigarettes by the industrial and commercial department penalty, after receiving the report, the tobacco department will be in accordance with the report must be investigated, the complaint must be investigated and the principle of strict confidentiality, crack down on illegal and criminal acts related to tobacco.

2) Tobacco Monopoly Law of the People's Republic of China.

Article 33 The production and sale of cigarettes and cigars without registered trademarks.

If there is a packaged tobacco, it shall be determined by the administrative department for industry and commerce.

It was ordered to stop production and sales, and a fine was imposed.

3) Producing or selling tobacco products that counterfeit the registered trademarks of others, the administrative department for industry and commerce shall order them to stop the infringing acts.

compensate the infringed party for its losses, and may also impose a fine; where a crime is constituted, criminal responsibility is pursued in accordance with law.