The post delayed my delivery time and also sent it to the wrong one. What to do

Hello, I'm afraid this matter is the initiative at the post office, first of all, did you sign the sender of the postal form? ? If signed, then you agree to the content of the "Instructions for the Use of Domestic Express Mail Business" on the back of the waybill, and Article 7 of the "Notice" clearly stipulates that if the mail is lost, damaged or short, but the maximum is not more than the insured amount of the relevant mail, if the uninsured mail is lost, damaged, or short, it will be compensated according to the actual loss value, but not more than 3 times the tariff paid, and the mail will be exempted from this service fee if it is delayed. It is also recommended that you call 11185 to file a complaint, so that it will be processed faster.

They will also do their best to protect your interests.

I am a tea seller who often mails it,,, big brother you often encounter this problem, I know your mood too well, I have encountered many times, that is, they can't help it, mine is not to deliver to me to return, earn me double the postage, if it is not a valuable item, I see that there is no compensation It is recommended that you use SF, SF Express delivery fast service is good, there is no mistake with SF, and I have to tell you not to use Y Zheng's 100% do not use, this problem is too many Sometimes you lose the goods, The delivery time is slow, sometimes the delivery is returned to you, earn your back and forth postage, the excuse is that you can't contact the other party's mobile phone, etc.

The postal service can be responsible for the liability of compensation, and you can directly call ** to complain about the postal courier.

No responsibility, the background hard admitted.

The post favorite goes wrong! Especially the postal service in Dingnan, I have experienced more than once or twice, sometimes things will sink into the sea! Alas!

Express delay compensation standard: when the express is delayed, the consumer can be regarded as the loss of the express mail, claim compensation, the loss of the letter according to the service fee 2 times the compensation, the package in principle according to the actual price of the insured compensation, did not buy the insured package will be compensated according to the specific service fee 5 times.

[Legal basis].Article 20 of the Measures for the Administration of the Express Market.

In the process of express delivery service, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise engaged in the express delivery business shall compensate according to law in accordance with the agreement with the user.

If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail). For express mail (mail) that has not been purchased, compensation shall be made in accordance with the Postal Law of the People's Republic of China, the Civil Code of the People's Republic of China and other relevant laws.

Legal analysis: If the address is right, the courier is the responsibility of the courier to send the wrong one, and the freight is borne by the courier company. If you fill in the wrong address by yourself, after the express delivery, you find that the address is wrongSolution:

Contact the headquarters of the express point, contact the transit department of the express point, and contact the delivery point. 1. If the express has been sent, but the recipient has not received it, you can contact the receiving outlet, inform the tracking number, and then ask to change the address, the receiving outlet will contact the head office to modify the address, if the freight difference occurs, then make up for it. 2. The original can be returned and then re-sent, but the round-trip courier cost must be borne by me.

3. Send a fax to the service station that has been sent to the wrong place, and ask the original address to be sent to the wrong place to change the address again, and attach the new address, and the courier company will re-send it to the exact address from the wrong place, and the courier fee will also be charged.

Legal basis: Article 27 of the Interim Regulations on Express Delivery If the express mail is delayed, lost, damaged or the internal content is short, the liability for the insured express mail shall be determined in accordance with the insurance rules agreed between the enterprise engaged in express delivery business and the sender; For uninsured shipments, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. The State encourages insurance companies to develop types of express loss liability insurance, and encourages enterprises engaged in express delivery business to take out insurance.

Express Claim Period: International mail can be 180 days from the date of delivery; Mail in remote areas within 60 days from the date of the user's inquiry; For ordinary cases, it is within 30 days from the date of the user's inquiry.

According to Article 49 of the Postal Law of the People's Republic of China, after the user has sent the mail, he can inquire with the postal enterprise with the receipt within one year from the date of delivery of the domestic mail, and the postal enterprise with the receipt within 180 days from the date of delivery of the international mail.

Article 47 of the Postal Law of the People's Republic of China Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in a manner sufficient to attract the attention of users in the notices of their business premises and on the mailing documents provided to users. Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

The above content refers to Encyclopedia - Postal Law of the People's Republic of China, Chinese National Network - Postal Law of the People's Republic of China.

If you are delivering EMS express mail, it will be considered a delay after 48 hours, and you can file a complaint!

In China, courier operators can operate on a variety of scales, from serving specific towns to regional, multinational and even global services. Major global courier companies include DHL Express, UPS Express, FedEx Express and TNT Express.

China's main express delivery agencies are: Leap Express, SF Express, Postal Express, High-speed Rail Express, Home Delivery, Zhongtong Express, Yuantong Express, Shentong Express, Best Express, Yunda Express, Guotong Express, Tiantian Express, Express Express, Speed Express, Quanfeng Express, Quanyi Express, Dayi Express, Rufengda, Nengda Express, Deppon Logistics, Yousu Express, Jingdong Express and other express operations.

During the Shanghai World Expo, it was also piloted in Shanghai for a period of time. Once the trial officially begins, customers need to show their ID cards when sending express mail, and the salesman of the express company must open the package to check and verify the delivered items, and also register the information into the computer, and the recipient must also show the ID card to receive the express. Industry insiders said that it can increase the safety factor of express delivery to a certain extent.

China's proposed implementation of the real-name system for sending express delivery has been piloted in Shaoxing, Zhejiang: after the Hangzhou Express ** incident in 2011, China is planning to implement the real-name system for sending express mail, and the Ministry of Public Security has carried out a pilot in Shaoxing, Zhejiang.

Summary. 1. Compensation standards for domestic express mail and express parcels.

If the mail is lost, shortage, damaged or delayed due to the carrier's reasons, compensation shall be made according to the following standards:

1.If the insured mail is lost or completely damaged, compensation shall be made according to the insured amountIf part of the damage or deficiency is short, the compensation shall be based on the actual loss, and the maximum amount shall not exceed the insured amount, and the postage fee collected shall be refunded at the same time.

2.In the event of loss, damage or shortage of uninsured mail, compensation shall be made according to the actual value of the loss, and the maximum amount of compensation shall not exceed six times of the postage paid, and the postage collected shall be refunded at the same time. If the compensation standard is not enough to cover the loss, please choose the equivalent insured service according to the actual value of the mail.

3.If the mail is delayed, the whole time limit announced by the carrier shall be the standard, and the postage fee collected shall be refunded.

4.Compensation for multiple pieces of mail shall be carried out according to the agreement signed with the sender.

Compensation standard for postal express delays.

1. Compensation standards for domestic express mail and express parcel mailIf the mail is lost, shortage, damaged or delayed due to the carrier's reasons, the compensation shall be based on the following standards: 1If the insured mail is lost or completely damaged, compensation shall be made according to the insured amountIf part of the damage or deficiency is short, the compensation shall be based on the actual loss, and the maximum amount shall not exceed the insured amount, and the postage fee collected shall be refunded at the same time.

2.In the event of loss, damage or shortage of uninsured mail, compensation shall be made according to the actual value of the loss, and the maximum amount of compensation shall not exceed six times of the postage paid, and the postage collected shall be refunded at the same time. If the compensation standard is not enough to cover the loss, please choose the equivalent insured service according to the actual value of the mail.

3.If the mail is delayed, the whole time limit announced by the carrier shall be the standard, and the postage fee collected shall be refunded. 4.

Compensation for multiple pieces of mail shall be carried out according to the agreement signed with the sender.

2. International (regional) express mail compensation standard If the mail is lost, shortage, damaged or delayed due to our company's reasons, it shall be compensated according to the following standards: 1If the insured mail is lost or damaged, compensation shall be made according to the insured amount; If part of the damage or deficiency is short, compensation shall be made in proportion to the insured amount, and the maximum shall not exceed the insured amount, and the collected fees (excluding other fees, the same below) shall be refunded at the same time.

2.If the uninsured mail is lost or damaged, the compensation shall be based on the actual loss, up to the maximum of the fee charged, and the fee collected shall be refunded at the same time. 3.

For the mail that proves that the delay is caused by our company, the compensation standard for each piece is 50% of the fee charged. [For mail items sent to Kahala Post, the compensation standard for each item is the tariff collected, and the sender must correctly fill in the recipient's zip code at the time of delivery and file a claim within 30 days from the date of delivery of the mail; If there is no valid zip code or more than 30 days of claim, the compensation standard for each piece is 50% of the fee collected. ]

Since it is done urgently, there must be a commitment time, and the losses caused by overtime must be compensated.

However, compensation for losses is different from liquidated damages, and the following evidence needs to be collected: the specific amount of the loss (you have to calculate this yourself and clearly indicate the calculation process); The above losses are due to courier delays.

Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies (including freight**) through their own independent networks or in the form of joint ventures (i.e., networking) will quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door (hand-to-hand).

Express delivery is divided into broad and narrow senses. Express delivery in a broad sense refers to the express delivery of any cargo (including bulk shipments); In the narrow sense, express delivery refers to the urgent delivery of business documents and small items. From the standard of service, express delivery generally refers to the express delivery service completed within 48 hours.

From the definition of express delivery, the following 3 characteristics of express delivery can be summarized:

From the perspective of economic categories, express delivery is a branch of the logistics industry, and express delivery research belongs to the category of logistics.

From the perspective of business operation, express delivery is a new type of transportation and an important link in the first chain.

From the perspective of business nature, express delivery is a high value-added emerging service**.

In January 2018, these ten express delivery companies, including EMS, SF Express, Zhongtong, Shentong, Yuantong, Yunda, Baishi, Debang, Jingdong Logistics, and Suning Logistics, all said that they would not close during the Spring Festival.

Summary. For the first time, the postal express service standard defines the delay of express delivery, and in the future, the goods should be delivered within 72 hours at the latest, and the express delivery in the same city should be delivered within 24 hours at the latest. Once it is determined that it is completely delayed, then the express delivery company must compensate the consumer, of which the letter express mail will be compensated according to 2 times the service fee; In principle, the parcel will be compensated according to the insured price, and the parcel that has not been purchased will be compensated according to 5 times the specific service fee.

Postal express in the same city for 3 days, 7 days in different places can be asked to compensate, dear.

I know that. For the first time, the postal express service standard defines the delay of express delivery, and in the future, the goods should be delivered within 72 hours at the latest, and the express delivery in the same city should be delivered within 24 hours at the latest. Once it is determined that it is a complete delay, then Kuaisu Liang Lu Delivery Enterprise Socks will compensate the consumer, of which the letter express mail will be compensated according to 2 times the service fee; In principle, the parcel will be compensated according to the insured price, and the parcel that has not been purchased will be compensated according to 5 times the specific service fee.

Uh-huh, kiss, you say.

If it is in the third week of the complete delay, the family calls ** and urges me to find it back.

How to compensate.

Okay, dear, please wait a minute, I already know your situation and check it for you.

Excuse me, dear, the courier got it back in the third week, is the package damaged?

Wait a minute, I haven't opened it yet, and I'll see now.

Okay, take a look at it with a kiss.

No. Pro, Article 27 of the "Interim Regulations on Express Delivery" If the express mail is delayed, lost, damaged or the internal parts are short, the insured express mail shall be determined in accordance with the insurance rules agreed between the enterprise engaged in the express delivery business and the person who sent the trillion fibers; For uninsured shipments, the liability for compensation shall be determined in accordance with the provisions of the civil law.

Okay, kiss, according to your situation. Claims can be made from the courier company. The delivery is not on time, and each express delivery can be compensated up to 10 yuan if it is not delivered for more than 3 days.

Did the courier brother tell you? What is the reason for the delay.

It's my pleasure to serve you, dear, do you have any other questions? We're happy to help you <>

I'm only 10 yuan for this complete delay, it seems that it is raining, the express order is not clear for fear of sending the wrong one, so it has been parked.

Yes, kiss because although the stove with the cherry blossom is delayed, but the hidden cong is the courier is not damaged, or safely arrived in your hands, so the maximum compensation is ten yuan, you can contact the postal express, and then apply for compensation.

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