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Contactless delivery refers to placing goods in designated locations, such as the front desk of the company and the door of the house, by reducing face-to-face contact to ensure the safety of the first obstacle breaker and riders in the process of receiving food.
Flash delivery has also successively followed up and launched the "contactless delivery" service model to ensure that only one order is served at a time, avoiding the risk of cross-feeling and dyeing caused by spelling, and adding a layer of caution to the safe delivery.
On November 19, 22, the national standard of "Commodity Contactless Delivery Service Specification" jointly initiated by Meituan and the China General Chamber of Commerce was officially released and implemented, providing direction and operational specifications for the instant delivery industry during the epidemic prevention and control period. On December 16, 22, "contactless delivery" was selected as one of the "Top Ten New Words in China in 22" released by the National Language Resources Monitoring and Research Center.
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Contactless delivery refers to placing products in a designated location.
For example, at the front desk and doorstep of the company, by reducing face-to-face contact, the safety of users and riders in the process of receiving meals is guaranteed. Ensure that only one order is served at a time, which avoids the risk of cross-infection caused by the order and adds a layer of guarantee for safe delivery.
Contactless delivery is very important during the pandemic, and many platforms are currently doing contactless delivery. For example, Meituan, Daily Youxian, Shihuituan and so on. And now contactless delivery has become the standard configuration of KFC and McDonald's.
Advantages and disadvantages of unmanned delivery
The advantage of unmanned delivery is that it is highly flexible and not limited by traffic terrain. At present, the main mode of unmanned delivery includes drone delivery, unmanned vehicle delivery, etc. UAVs have strong flexibility in the distribution process, can be intelligently dispatched, are not limited by traffic terrain, can be delivered in a straight line, and can be delivered in a short time.
Unmanned delivery avoids human contact. It eliminates the need for the driver to face a major disaster, and can prevent the further deterioration or spread of the disaster.
The disadvantage of unmanned delivery is that the public acceptance of unmanned delivery is low. When unmanned delivery appears, not only drivers, but also couriers feel that their jobs will be robbed. Delivery personnel believe that the use of delivery robots to replace people by enterprises is essentially to save operating costs and labor costs, which will pose a threat to their survival.
The regulatory system is not perfect, and in Europe, Germany adopts a licensing system to regulate unmanned delivery vehicles. Vehicles need to apply to ** before they can be on the road. The UK requires micro-mobility vehicle regulation, which is considered a motor vehicle by default.
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Contactless delivery refers to placing goods in designated locations, such as the front desk of the company and the door of the house, to ensure the safety of users and riders in the process of receiving food by reducing face-to-face contact.
On November 19, 2020, the national standard of "Commodity Contactless Delivery Service Specification", jointly discovered by Meituan and China General Chamber of Commerce, was officially released and implemented, providing direction and operational specifications for the timely delivery industry during the epidemic prevention and control period.
On December 16, 2020, "contactless delivery" was selected as one of the "Top Ten New Words in China in 2020" released by the National Language Resources Monitoring and Research Center.
Contactless delivery practices and standards:
"Contactless delivery" means that when the user places an order, he or she can negotiate with the rider on the designated location of the product placement through the "order note", **, in-app message system, etc., such as the company's front desk, doorstep, etc.; After delivery, the rider will notify the user to pick up the meal by themselves through **, APP and other channels.
In January 2021, the epidemic prevention and control situation in many places across the country attracted attention, and a number of e-commerce and takeaway platforms re-launched the "contactless delivery" service to ensure the health and safety of the majority of users and delivery personnel by reducing face-to-face contact.
The national standard "Commodity Contactless Delivery Service Specification" released this time is upgraded on the basis of Meituan's enterprise standard and the group standard issued by the Commercial Industry Committee of the China Association for the Promotion of Trade and Lead Trade, and the standard contains seven parts, which put forward specific requirements for the definition of terms, service requirements, service processes, abnormal situation handling and service quality control in contactless services.
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