How about Harrow Bike, where is the headquarters?

On March 13, Harrow Bicycle announced at the launch of the "National Deposit-Free Strategy" in Beijing that it was the first in the industry to launch a nationwide credit deposit-free strategy. Users with more than 650 sesame points can "scan" the body through Alipay and choose to authorize Sesame Credit to ride Harrow bicycles nationwide without a deposit.

Harrow Cycling said that this activity is expected to reach 100 million cycling users by the end of this year, and the total amount of deposit waiver will exceed 30 billion yuan. In the past three months, Sesame Credit has been launched in 20 cities, exempting Harrow users from about 100 million yuan of deposits.

Today, Harrow Bicycle has implemented no deposit nationwide, becoming the first company to fully support credit instead of deposit, which has also made the controversial bicycle deposit issue is accelerating and complete**. Hu Tao, vice president of Ant Financial and general manager of Sesame Credit, said that after Harrow Bicycle's national credit waiver, the number of bicycles that can be ridden without a deposit in the domestic bicycle sharing industry has also exceeded 10 million.

In a good credit system, people value their creditworthiness very much, and the default rate is greatly reduced. Han Mei, COO of Harrow Bicycle, said that after being linked to Sesame Credit, if users have "untrustworthy" behavior, it will affect their credit history, so as to better guide users to use bicycles in a civilized manner.

According to the 41st Statistical Report on the Development of China's Internet Network recently released by the China Internet Network Information Center, as of the end of December 2017, the number of domestic bike-sharing users has reached 100 million. According to the estimation of the deposit of mainstream bicycle companies between 99 yuan and 299 yuan, the deposit stock of domestic bicycle sharing users is 20 billion to 60 billion yuan.

Since the second half of last year, some bike-sharing companies have fallen into financial difficulties and have problems with deposit refunds. According to public information statistics, the suspension of operation of many shared bicycles has led to the non-refundable user deposits of about 1.5 billion yuan, affecting six or seven million bicycle users. According to information released by the China Consumers Association in December last year, local consumer associations have received thousands of complaints about shared bicycle deposits, and the issue of shared bicycle deposits tops the list of consumer rights protection complaints.

The deposit not only hurts the interests of users, but also makes the bike-sharing industry, which serves the green travel of the inclusive public, controversial.

In the bicycle guidance issued by the Ministry of Transport, Beijing and Shanghai and other places, it is clearly stated that "no deposit" is encouraged. On February 7, Liu Xiaoming, vice minister of the Ministry of Transport, revealed that the Ministry of Transport has formulated preliminary policy documents with the People's Bank of China, the China Banking Regulatory Commission and other departments, and also solicited the opinions of shared bicycle operators and some city management departments.

HelloGo is a leading local travel and life service platform in China, committed to applying the dividends of digital technology to provide people with more convenient travel and better inclusive life services.

On July 27, Chinese bike-sharing service provider Hellogo applied to withdraw its plan to go to the United States. It is reported that the company initially submitted a US IPO application in April 2021 with a proposed transaction size of $100 million, and the last updated prospectus was on May 5, 2021.

Harrow confirmed in March that it had applied for a listing on the Nasdaq and that its American Depositary (ADS) was HELO. The company did not disclose the expected size of the IPO or the guidance range for the issue price.

Advantages of the platform:

1. One-stop service.

The three main products of Hello's shared bicycles, shared mopeds and hitchhikers are aimed at short, medium and long-term trips, which can provide users with one-stop services.

2. Safety guarantee.

Hellobike and Hello moped have a high standard for the safety performance of the whole vehicle and each component in the vehicle design, production and processing, and factory testing, and at the same time, users can enjoy the free riding accident insurance provided by Hello during the riding period.

Hahitch starts with three stages of pre-event, in-process and post-event, and conducts strict screening of drivers and vehicle qualifications in advance to prevent problem drivers and vehicles that do not meet national regulations from accessing the platform; During the event, the user can enable the one-key alarm function at any time.

In the unfortunate event of an accident, Hellobike, moped, and hitchhiker will provide financial compensation through personal accident insurance, accident medical insurance and other forms of claims.

3. Charging standards.

At present, the charging standard for Hello Bike is 1 yuan for 30 minutes, and less than 30 minutes will be counted as 30 minutes.

There are three regular charging standards for Haro mopeds: 1 yuan for 10 minutes, less than 10 minutes will be calculated as 10 minutes, and 2 yuan for 20 minutes. Less than 20 minutes will be calculated as 20 minutes, 2-3 yuan for 30 minutes, less than 30 minutes will be calculated as 30 minutes, and the billing will start after 2 minutes of unlocking.

It's cheaper to buy a monthly, seasonal, or sub-pass, or you can ride a bike for free if you participate in some events.

The pricing of Hello Hitch combines the consumption standards of different cities and industry standards, and is much cheaper than taxis and express cars. Taking Shanghai as an example, a 7-kilometer journey from Shanghai Railway Station to the Xuhui Campus of Shanghai Jiaotong University only costs 17 yuan for a Hello ride.

If the carpool is only yuan, it is at least yuan cheaper than taking a taxi; Cross-city travel, taxi is about 203 yuan, use Hello hitchhike only need to pay yuan, sharing is more discounted.

3Then you can see the logo of Hellogo, at this time we click on the logo to enter the homepage of Hellogo:

4At this time, we click on mine in the lower right corner, and then pull down to see the customer service center:

5 At this time, we pull to the top, we can see our mobile phone number, and there is a change button on the right side of the mobile phone number, we click the button: 67

We can call this mobile number to report our problem.

Hello, if you feel that my answer solves the problem for you, please give it a thumbs up. (Comment in the lower left corner) your efforts, it is very important to us, your recognition is the driving force for my progress, if you feel that my answer is still satisfied, please click on my avatar next time - one to one consultation. Thank you and I wish you good health and a good mood!

3. Select the business to consult;

4. Enter the customer service interface and click Transfer to Labor in the lower left corner.

There are a lot of Ya'an Hello bicycle ** numbers.

HarrowThe 24-hour 400 human customer service center** is 400-091-0857. Hello travel.

The company was established in Shanghai in September 2016, from the familiar shared bicycle.

The business started and gradually evolved to include two-wheeled travel (Haro bike, Haro moped, Haro electric car.

Xiaoha battery swap), four-wheel travel (Haro hitchhiking.

The whole network ride-hailing, Hello taxi), as well as wine tourism, in-store services, etc.

On December 9, 2020, the WISE2020 New Economy was held in Beijing.

At the King Summit, Kaichai Lee, co-founder and CEO of Hellogo, pointed out that Harrow's business perspective has changed from business-centric to user-centric, and based on the hundreds of millions of user bases, Hello will build a comprehensive inclusive life service platform based on travel.

Hello human customer serviceQuality requirements

Should possess proficient business knowledge and constantly strive to learn. Only by mastering all aspects of business knowledge can we accurately provide users with various services such as business inquiry, business handling, complaint and suggestion. Let customers achieve better satisfaction in the service they have.

A qualified customer service staff is the attitude towards customers.

In the process of work, you should maintain a warm and sincere work attitude.

While doing a good job of explaining, we should be slow and moderate in tone, not arrogant or impatient, if we encounter problems that customers do not understand or difficult to explain, we must remain patient, and do it again and again until the customer is satisfied, and always abide by the promise of "dissolving the smile into the voice and bringing sincerity to the customer". In this way, you can better keep yourself improving.

Hellofu is a professional mobility platform that provides users with convenient, efficient and comfortable travel tools and services. Since its establishment in September 2016, HelloGo has evolved into a professional mobility platform that includes comprehensive businesses such as Hellobike, Hello Moped, Hello Bike, Hello Bike Service, Hello Battery Swap and Hello Hitch by virtue of its differentiated strategy, refined operation driven by intelligent technology, cost control capability and good user experience.

It's a **, ride for eight minutes 201, ** can't get through if it's fake, it's a big cheat, take that money to buy medicine and buy a coffin! These ** are really bad to die and cheat their conscience money.

The ** of the 0857 tail number can't be entered with this, saying that there is no such business, what is the situation.

I opened a monthly card, I didn't want to deduct it every month, it's too deceitful, without consent, I deducted it, Hello is not credible.

I'm sharing.

BAI bicycle's old customers, how to do it now

What a mess to deduct money, yesterday after work deducted zhi20, today after work again dao deducted 20 and not the same version of the stop.

The right is at the point, if you cancel this piece of stop, you also have to notify the customer! You can do whatever you want? Can't you use this method just to ask for money!

I haven't deducted it for more than two years, why has it changed now, and it's the side of the road in our community, it's you who designate the parking spot and deduct the money, please give me an explanation.

I wrapped the season card and it didn't expire. There is also a fee for the result. Call customer service, and the voice broadcast does not have this number.

I've never ridden a Haro bike, and the system shows that there is a debt to the bill.

The same distance, ride.

Bai past tense.

Waiting to collect a dollar, but when I came back, I bought a coupon 5 times to offset a dollar and an answer, and I used a coupon to ride back, but I still had to charge a dollar. So why buy coupons? It feels like it's charging indiscriminately, and I'm angry