Hotel job questions, hotel front office questions

First of all, let's analyze the major departments of the hotel

1. Front desk: including reception, reservation, luggage (male), switchboard (female), business center, inquiry (entrusted agency), etc.

Advantages: There is more room for advancement, especially the reception group, because it is mainly for guest service, dealing with a variety of different guests and emergencies, so it will be easier to get the reuse of superiors, provided that English and all aspects are excellent, but if you start from a high-star hotel, even if the original unit is not reused, then to the low-star hotel will have a good development.

Disadvantages: often work overtime, standing service, more tired, but in fact, as long as you have perseverance, this bitterness is not a disadvantage.

2. Housekeeper: To put it bluntly, it is to do cleaning, or to take care of greenery. Think for yourself.

3. Guest room: The main job is to clean the room, although it is an important department of the hotel, but the promotion space is not enough for the front desk.

4. Sales Department: Promote guest rooms, catering and conference rooms, etc., because the sales department has a very wide range of contacts, you can get to know people in different fields, lay a foundation for future development, and you can learn ways to deal with people, which is beneficial and harmless.

6. Catering Department: It is the reception and dining department, there are two departments of Chinese food and Western food, and it is also an important department of the hotel, which is also divided into many small groups, such as floor, kitchen, banquet and so on.

Second: what you said is responsible for the party, the company cocktail party. It should be the restaurant's banquet department or sales department in charge.

Thirdly, sales PR will definitely exist in every business, and it is a very important department, because if your business wants to develop, you must constantly maintain old customers and develop new customers, and this department is this kind of work.

Fourth, if you don't want to take on a stressful job all at once, it is okay, it is recommended that you start from the front office, with your ability, I think you will become a department manager in less than a year or two, (front desk supervisor or lobby associate manager), but you must do it with heart (premise). When you can withstand a certain amount of pressure, you will want to jump up more, then the sales department is a good choice, if you don't want to do sales, just stay in the original department, there should be a lot of room for development.

Finally, there is only a brief part of the content here, and there are many, many things that may not be covered in place, if there is anything you need help with, you can discuss it. You are so highly educated, maybe I may not be able to ask you for advice.

It is recommended that you work in the planning department of a high-end hotel.

2. If you have strong social skills, you can consider doing marketing, I am much worse than you, graduated from a junior college, can only have a little simple English, and now work as an artist in a four-star hotel, I think you must have a great future, take your time.

If you want to be a hotel, it's best to stay in each department for a period of time to see which department is suitable for you, it's best to start with the front office reception, and finally go to the administrative department, according to your education, the hotel will be stressful.

If you want to do a hotel, it is recommended that no matter what academic qualifications, it is best to start from the grassroots level, and it is best to do it in each department. In this way, we can have a comprehensive and practical understanding of the hotel. The hotel is very interested in the actual experience.

It's hard now, and there are positions first.

Hotel Consultant! It is better to be strong in diplomacy.

Housekeeping Manager Interview Question 1 Appearance 2 TalkDo you know our business? Why choose us? 4. Talk about your room service knowledge!

5. How do you implement environmental management? 6What should I do if I have a dispute with a guest? 7What are your monthly salary requirements?

What if it's lower than your requirements? 8How many years have you been working in management and service? 9Do you think it is advisable to have a "non-distraction" style of service in the guest rooms?

10How do you control linen and consumables? Point 11: What kind of approach do you usually use to manage the employees of your department? What are the control procedures for your ward rounds?

12As a logistics staff, how to carry out room sales?

Summary. As a greeter, it is commonplace to receive guests in the workplace. So, how do greeters receive guests with pets?

1. Politely tell guests that pets cannot be brought in and out casually. Be sure to pay attention to polite language when telling guests. 2. Help the guest hold the pet, and then take the guest into the relevant room to rest.

3. Tell the guests that there is a special room for pets, and then take the guests to such a room to rest, so that the guests can feel at home.

What about these three questions?

The front office concierge service refers to providing a full range of job answers: one-stop service lobby service concierge service.

When the doorman moves forward to open the car dust and take the key door, the left hand pulls the Min imitation car door into the left and right original school Qiao, which should give priority to the car door. Answer analysis: 70 degrees, female guests, foreign guests, and the elderly.

As a greeter, it is commonplace to receive guests in the workplace. So, how do greeters receive guests with pets? 1. Tell the Kelingpi people politely that you can't go in and out casually with pets.

Be sure to pay attention to polite language when telling guests. 2. Help the guest hold the pet, and then take the guest into the relevant Wang Hao room to rest. 3. Tell the guests that there is a special room for pets, and then take the guests to such a room to rest, so that the guests can feel at home and sleepy treatment.

Summary. Hello, there are many positions in the hotel, mainly waiters, lobby managers, and doormen. Restaurant manager and many more. It mainly depends on which position you want to go to.

Hello, there are many positions in the hotel, mainly waiters, lobby managers, and door guards who let the inspector be served. Restaurant manager and many more. It mainly depends on which position you want to go to. Bimo.

The executive lounge work is tiring.

As far as I know, the job is a comfortable job, and then you need to prepare a welcome letter every day, greet customers at the door of the Shinsho Lounge, and serve breakfast, but generally there are not too many guests who need the service, and it will not be too tiring. Hope it helps. Feast.

Which one works better, the executive lounge or the lobby bar?

It is recommended that you go to the lobby to see the world and work without getting tired. You can also exercise yourself. There is room for better development.

Which is recommended for the switchboard and the executive lobby?

The executive lobby is still recommended.

Promotions are still picked from the lobby.

What is the work content of the lobby bar, and does the executive lounge have to work night shifts?

The lobby bar mainly sells tea, coffee and orange legs, snacks, fast food, common spirits and cocktails. Then the work of Wu Rong Xiaoshi is to provide drinks for guests. Provision of Services. There are night and morning shifts in the administrative corridor, which can be selected according to your needs.

Do you need to work a night shift at the lobby bar?

The lobby bar can also be changed freely.

Which is the recommended Executive Lounge or Lobby Bar? What is the earliest morning start time for the Executive Lounge? What is the earliest morning start time for the lobby bar?

Recommended lobby bar.

The Executive Lounge opens at 7 a.m.

The lobby bar is half past seven.

The questions and answers to the interview at the hotel front desk are as follows:

1. What are your advantages in applying for this position?

Interview: I studied hotel management, and my previous work experience made me suitable for this job; In addition, I have a cheerful personality and enjoy dealing with people, and I have good communication skills, which can help me a lot in my work.

2. Briefly describe your job responsibilities at the previous hotel.

Interview: My job is a shift system, working 12 hours a day, the main work in the morning is to go through the CO procedures, and the corresponding service potato bend, at noon need to make the day's report, check the cashier amount; In the afternoon, the CI procedures will be processed, during which various complaints and needs of customers will be dealt with. In the evening, he is the night shift manager who handles the night affairs of the apartment.

In addition, it is necessary to complete the night review work at the front desk: check the number of rooms, the collection of deposits, etc.

3. How do you deal with guest complaints?

Interview: When a guest makes a complaint, first apologize to the guest, then listen patiently, understand the situation, and make corresponding compensation after apologizing to the guest if it is a mistake in the work of the apartment. For complex problems, it is necessary to alleviate the excessive mentality of the guests, do not express their stance immediately, and report to the superior leaders before giving the guests a reply.

4. What are your career goals in the hotel industry?

Interview: I feel that my language communication skills are still lacking, I have to overcome myself, improve my ability, make up for my shortcomings, of course, my desire is to be a qualified front office manager, I will work towards this aspect.