What are China Telecom s broadband service commitments?

Hello. Telecom Broadband promises same-day installation, same-day repair, and slow accompanying service

"Same-day installation" refers to the area with broadband resources in the urban area (including the county), before 16 o'clock when you apply for new broadband or ITV services in the business hall, No. 10000, or network hall, you can choose to install on the same day, or you can choose to make an appointment for on-site installation the next day or later; Among them, 16 points refers to the official acceptance time of broadband or ITV services, and the broadband and ITV services that you pre-register by dialing 10,000 or in the network hall shall be subject to the time when the local municipal telecom branch confirms with you.

"Same-day repair" means that broadband or ITV customers in urban areas (including county seats) report faults before 17 o'clock, and Anhui Telecom provides same-day repair services, and the fault after 5 p.m. will be repaired the next day. 17 o'clock refers to the time after you dial 10,000 or report the fault through the network palm hall, telecom WeChat***, and the time after remote preprocessing by the 10,000 broadband expert. If the installation and maintenance master negotiates with the customer, with your consent, you can make an appointment to repair the obstacle on the next day.

Anhui Telecom will take the initiative to compensate you if you are required to install broadband or ITV services before 16 o'clock in urban areas (including county seats) broadband or ITV customers who apply for new broadband or ITV services before 16 o'clock, who are required to install and connect on the same day, who are not repaired on the same day if the fault is not reported before 17 o'clock on the same day, or if the installation and maintenance master makes an appointment with you for door-to-door installation or repair services but does not come to the door within 1 hour before and after the appointment time.

In order to further improve the perception of broadband users, China Telecom Songxi Branch has carried out broadband service improvement work, guided by customer perception, focusing on key points, creating broadband five-heart services of "safe installation, happy use, worry-free repair, comfortable renewal, and wide bandwidth", and promises to "unconditional acceptance, 24-hour installation, 4-hour repair, double compensation for overtime, and 7x24-hour broadband expert service". Users in Guizhou pay attention to China Telecom. Guizhou customer service*** can pay on WeChat, one-click check phone bill recharge, traffic, points, bills, and detailed orders can be self-service, convenient and fast.

Since May 17, 2011, the telecom company has made a public commitment to the public on the installation, repair and relocation services of broadband users (optical fiber access and private line services are subject to the agreement) in cities (prefectures), counties (cities) and urban areas in Hunan Province (see local business halls and network halls for specific scope).

1. Unconditional acceptance: 100% acceptance of customers' applications for urban broadband installation and relocation services;

Hourly installation: the installation and relocation of the machine shall be completed within 48 hours from the acceptance time in the area with wired broadband resources (the installation and relocation of the machine shall be completed within 15 days in the area without wired broadband resources, and the temporary replacement of wireless broadband shall be used if it cannot be completed);

Hourly repair: Customers can repair broadband troubles within 24 hours after China Telecom customer service reports broadband failures through China Telecom's self-service platform;

5. Double compensation for overtime: If the installation, relocation and repair of broadband exceeds the promised service time limit due to the company's reasons, double compensation will be made according to the corresponding standard.

Within the range of the operator's highest commitment, for example, network speed: uplink, downlink.

I'll give them to you one by one.

1。But others are not often at home, and I don't have the ID of the person who pulls the broadband. The meaning is almost pulled, not very expressive In short, the ** name is not mine, will it affect if you want to pull broadband?

This can be said for sure in terms of management, unless you have his ID card. Of course, anything can be flexible, if you are from Anhui, I can help you get it. (But if you want to go to the business hall to make a noise, I promise to install broadband for you, hehe).

2。If you want a new number, but if you don't use it, is it okay to use someone else's number? This is also not possible, unless you have the ID card of the original person, which is also to protect the interests of the user. Otherwise, if I install a new number, I want 110 lines?

3。Also, I have broadband at my home, can I transfer the broadband if I go to someone else's house? The same city is all within the city.

This can tell you that you can completely, just bring your ID card and ask to move the phone, broadband can be moved separately, **no, you can**broadband move together, the number can also remain the same, as long as it is a city.

4。What I want to ask this question is, if you can, can you still keep it at home after the broadband has passed? Do you want to follow the filial piety scum?

This question has already been given to Brother Shen, you can choose your own fold.

So on the whole, I think the best way is to transfer your home directly, the new broadband is more than 200 yuan (different places may be a little different), and it will be 8 yuan if you move the machine.

Dear Telecom users, Hello!

According to your description, there is a commitment that if your community has the conditions for the installation of telecommunication wired broadband fuel belts, the installation and relocation will be completed within 48 hours from the acceptance time, please rest assured. China Telecom Tianyi Broadband provides five service commitments for your reference:

1. Unconditional acceptance: 100% acceptance of customers' applications for urban broadband installation and relocation services;

Hourly installation: the installation and relocation of the machine shall be completed within 48 hours from the acceptance time in the area with wired broadband resources (the installation and relocation of the machine shall be completed within 15 days in the area without wired broadband resources, and the temporary replacement of wireless broadband shall be used if it cannot be completed);

Hourly repair: Customers will be able to fix broadband barriers within 24 hours after they declare them via 10,000 10,001**.

X24 small stove base broadband expert ** service: 10000 customer service ** broadband expert seat (customers dial the "10000-4" key) to provide uninterrupted service 24 hours a day, at any time to consult and answer your questions.

5. Double compensation for overtime: compensation standard: The overtime limit is counted as one day for every 24 hours, and less than 24 hours is counted as one day.

When the installation and relocation machine or obstacle repair is overtimed, the broadband rate of 2m and below will be compensated twice according to the standard of 3 yuan per day; The broadband rate of more than 2m shall be compensated twice according to the standard of 4 yuan per day. Compensation method: The customer dials 10000, submits a report of breach of promise, and provides "installing, moving, and repairing the hidden section of the broadband carrying ** number" or "installing, moving, repairing broadband" as the necessary information, and the telecommunications company will reply to the user within 48 hours, and double the compensation will be given to those who are verified and not within the scope of exemption, and the compensation fee can be deposited into the customer's broadband account or compensated in cash.

For more details, please log in to China (Anhui) Telecom's online business hall. I hope mine can help you and get yours, thank you for your attention and support to telecom products, I wish you a happy life!