China Telecom Complaint 60, China Telecom Complaint

I feel that the efficiency of the telecommunications staff is poor, my home network speed last year dropped the line twice on the line did not fall off a block for a month before I repaired, what is the problem of the computer room, this is not more than two months after my computer can not go on the line and it has fallen even more, it has also dropped a block for half a month, every time I hit ** to say that the problem of their computer room, I think it is a person who is slower than a pig should also be repaired, the network speed is still motionless on the card, I also heard a friend say that people who know the telecommunications company The network speed at home can be adjusted to be faster than the network speed at other people's homes, because the first time I dropped the connection, how long did it take to complain to them I suspect that the second time the connection was dropped, the network speed stuck like this is purely their revenge for me, that is, it is not revenge for wronging you, so repair a dropped computer room for half a month at a time? And it's done twice in less than three months? Is this what you are capable of?

If you don't do well, then don't make such good advertisements for others to exaggerate yourself, I really don't know how to be ashamed? In the future, as long as there is telecommunications, don't want to let my brother believe you, I really don't love myself, and I don't want others to say that I don't have such a bad service

Complain about the salesman who handles this business, the people in the business hall take more money than the customer service, and the rest is more than the customer service, but the business is really not as good as the customer service, and the customer service can also do it, and the customer service has a second review, which is definitely no problem.

Take the bill and fall directly into the face of the salesperson who did the wrong business for you I used to work in Xihuamen.

China Telecom complaints** are 10,000 and 4008810000.

If you still haven't solved the problem after negotiating and communicating with 10,000 manual customer service, you can call the complaint ** "400-881-0000" at the telecom headquarters to find the customer service staff to tell about the existing problems.

In addition, call "12315" for consumer complaints** to seek resolution. You can directly call "area code +12315"** for feedback or reporting. Of course, you can also directly complain to China Telecom on the [National 12315 Platform].

Corporate Culture: Designed in 2008, China Telecom's corporate logo is simple and simple, with smooth lines and dynamic shape. With the trend line of the first letter C of China Telecom, it is like an open arm, like a vigorous bull's head and a dove of peace flying with wings, which has a strong sense of the times and visual impact.

It conveys our confidence and enthusiasm, symbolizing that the smooth and efficient telecommunication network connects every corner and serves more users. It expresses our service concept of "customer first, attentive service", and embodies the beautiful emotions of hand in hand and heart to heart with users.

At the same time, it also contains the spirit of comprehensive innovation, truth-seeking and pragmatism, and continuous transcendence, showing the good vision of the enterprise advancing with the times, striving for progress, vigorous development, and committed to creating a better life. The two C's of latitude and longitude symbolize the layout of China Telecom's international business, and through the use of the first segmentation method, the whole logo has a calm attribute in the dynamic.

12300 is the Telecom User Complaint Acceptance Center**.

The Ministry of Industry and Information Technology mainly accepts complaints filed by telecommunications users with the competent authorities in the process of using telecommunications services and accepting telecommunications services in the process of disputes with telecommunication service providers.

Based on the principle of effectively protecting the rights and interests of consumers, the Ministry of Industry and Information Technology, the Interim Measures for the Handling of Complaints by Telecommunications Users, and relevant laws and regulations, the Center will adhere to the principle of taking facts as the basis and the law as the criterion, investigate and mediate disputes between users and telecommunications service providers in accordance with legal procedures, and promote the improvement and enhancement of telecommunication service quality.

12300** is the Ministry of Industry and Information Technology of the People's Republic of China launched the telecommunications user complaint acceptance**.

The specific manual acceptance time is: working hours are from 9 a.m. to 5 p.m. (except holidays).

The Ministry of Industry and Information Technology's 12381 public service platform was put into trial operation, and the Party Group of the Ministry of Industry and Information Technology decided to set up a 12381 public service platform (hereinafter referred to as 12381), and listed 12381 as an important measure to promote the reform of "delegating power, delegating power, delegating power, and providing services", transforming the first function and facilitating the masses to do business and start a business.

Refer to the above content: Encyclopedia-12300