What should you do when you meet a strange customer, what is the most wonderful customer you have ev

Then you'll have to use weird tactics!

There are many strange guests encountered, so let's list one or two.

I work in a fast-food restaurant, I won't say my name, lest everyone think that I advertised and contacted the most bizarre customers, which is like this, she came to buy a five-dollar Coke, and then I took it and there were too few customers. I said I'm sorry, we all have regulations, and Coke cups are all scaled. Then she kept clamoring for me to fill it, and since the store was still open, I filled it.

Then the guests are too much, and the final solution is that the guests are angry and return the money and take the Coke and leave.

Another time there was a customer who ordered a burger, but it had to wait five minutes, and the customer turned around and left, and didn't order, so I thought she just didn't want to. About ten minutes later, she came back and said hello, I said you didn't order food. Then the lady threw the miscellaneous things in her hand at me, scolded me with very vicious words, and then ran away from the door!

The sadness of the service industry.

A few years ago, I met a customer who has more than 10 clothing malls, and his shopping malls are all over the fourth and fifth tier small counties in the province. The boss himself is about 40 years old, and his taste can be said to be quite good. In terms of car, I am the only one I have ever seen who drives a pure black Cayenne GTS or a pure black 640, and sometimes the driver drives an Alpha to send him to our company.

Personal background above. He felt that his shopping mall had not had a unified logo and decoration style because it was not opened at the same time, and the name was relatively copycat, so he found our company and planned to do an image upgrade. The process was pleasant, the boss's receptivity was also very good, and after the final plan was determined, more than a dozen shopping malls were renovated one after another, happily changing to new clothes.

As a result, half a year later, he appeared in our company again and complained to us. After the new store activity period, the cash flow is less than half of what it was before the renovation. Analysis of the reason, probably because of the original cheap clothes profit (the average customer unit price is not more than 100), decoration, store names are also more down-to-earth (soil), in the fourth and fifth tier cities are still more popular, after the upgrade, most people take advantage of the opening activities, do not dare to enter the store.

In the end, I urgently changed back to the old name and logo, and the interior could not be changed, so I had no choice but to come to several waves of vigorous activities, and the cash flow was basically recovered. So far, the brand upgrade plan has been declared unsuccessful (of course, he himself is very recognized by the upgrade effect, and our company is also a small profit.) I can only say that good design did not appear in the right place) He later said a meaningful sentence to us, which made me empathize with it and even regarded it as a classic:

In this world, there are still more laypeople, and it is still easy for the laity to make money. "So now I see some very low advertisements, very low decorations, and I no longer blindly despise them. Appearing in the right context "vulgar" may live better than those forcibly "elegant".