The inability to open the web page on the mobile phone is a problem with the mobile phone itself or

If your phone can't browse the web, we recommend that you try the following steps:

1.Check whether mobile data or Wi-Fi is enabled and check whether the network connection is normal.

2.Other**Whether it can be opened, if you can't browse any web pages, try to change to another browser (it is recommended to use your own browser).

3.Open Settings - Application Manager - (All) - Find the browser used - Clear data, restart the device to try.

4.Check whether there is a new version of the phone system, back up the data and then upgrade the attempt.

If it still cannot be used, please bring the purchase invoice and warranty card to the after-sales service center for testing.

1. It is recommended to go to Settings - Application Manager - All - Internet - Clear Data to clear the default settings attempt.

2. Try to log in to a different ** test.

4. Back up the important data stored in your phone and try to reset your phone.

If the problem persists, please take your phone to a nearby service center for testing and repair.

1. Connect to a smooth wifi network to see if you can open the webpage normally; If it can be turned on, the phone itself is excluded.

2. Switch to other browsers, open the same**, if one can open one can't, it may be the reason for the browser, if both can not be opened, and connect to wifi, it is the reason for the mobile phone.

4. It may also be because it is a foreign country**.

Reason: The web page cannot be opened due to an error (error code 118) in the mobile phone browser, and it is recommended to double clear the mobile phone to solve the problem.

Workaround:1First, turn off the phone completely;

2.After the phone is completely shut down, you can see that the phone can be seen by pressing and holding the volume up button + power button of the phone (press the two keys together) to enter the recovery interface in the shutdown state;

3.Factory Reset: Erase user data and restore factory settings (an option that must be performed before flashing);

4.Clear cache partition: clear the system cache (execute before flashing, you can also try this option if there is a problem with the system, which can generally be solved);

Note: In recovery mode, pressing the volume up and down keys indicates selection, and pressing the power button indicates OK.

5.Select Factory reset and clear cache partition and then reboot.

6.After clearing, restart your phone.

Special Notes::

Unable to enter recovery mode.

If you are double-clear, please unplug all connectors, especially the charger! Then try to enter the recovery mode again, otherwise the erecovery mode will be entered, as shown below.

1. Switch network test.

We recommend that you switch the network (Wi-Fi or data network) to determine whether the current network is the cause.

2. Use other equipment for comparison and testing.

Use other devices around you to access the same web page, if the same phenomenon occurs, it is your own reason, it is recommended to try to change the time period.

3. Clear browser data.

How to back up your bookmarks: Go to the browser - click the " " icon - Favorites History - Favorites Sync, and the cloud synchronization can be completed.

First, the cause of the failure:

1. The network service of the mobile phone is different from that of the computer, and whether the computer can open the web page depends on the network speed and DNS server.

2. Some web pages can not be opened on the mobile phone but can be opened, which means that this web page is a wap web page specially made for mobile phones, just like almost every web page has a mobile phone version at the bottom and a computer version.

3. Some web pages are too large in size, and opening them on the mobile phone will produce a lot of cache or viruses on the network page, which will occupy a lot of RAM, and the mobile phone does not necessarily have so much memory, so the web page cannot be read normally, cannot be opened, or the font arrangement is chaotic and misplaced.

4. When most web pages are basically in the same network environment, mobile phones and computers can basically be opened, but there are also a few web pages that can only be opened by one party, which is a normal situation and is not a problem with the device.

5. The request sent by the computer to the gateway is different from that of the mobile phone, and the gateway response is also different.

2. Solution:

1. Check whether the computer network is normal, you can open the browser and enter a few common ** to see if it can be opened normally, if the other** can be opened normally, it means that the reason is on**; If all ** can't be opened, then check your computer's network connection.

2. Try to open your own ** on other people's computers, see if your ** can't be opened on other people's computers, if it can be opened on other people's computers, then try to clean up your browser cache and then try to open it with your own computer**. If you can't open your ** on someone else's computer, it must be a problem with the computer version of **, please check** to fix it.

3. DNS is not feasible. Check to see if your computer's DNS is correct and feasible, and if it is not the default setting, you can use Security Guard's DNS Preferred Reset.

4. Insufficient browser plug-ins. See if some of your browser's plugins are disabled, and if so, re-enable them.

Solution: The phone can't open the web page normally:

1. There are many reasons why the browser in the mobile phone cannot be opened, first of all, make sure that the mobile phone network is not connected normally, and enter the mobile phone network connection interface.

2. If the mobile phone network is normal, you can enter the mobile phone traffic device, clean up the cache and enter the toolbox of the mobile phone browser, find the settings button and click to enter.

3. In the toolbox of the mobile browser, you can find the clear data function, click the function button to clean the cache of the mobile browser.

4. Software cleanup. If none of the above operations can help well, you can use the cleaning software in your phone to clean up the junk in your phone's browser and free up space on your phone.

The mobile phone network is not good because the signal will be affected by various factors such as terrain, landform, and tall buildings during the propagation process, and if you are in a relatively closed place, the signal will be affected. Here's how to deal with it:

1. Turn the phone on and off again and try again;

2. Swap the SIM card to a family member's or friend's phone and try again.

3. Check whether other Unicom users around you have signals;

If you can't solve the network signal problem, you can contact human customer service for feedback.